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Carlos Castillo
Carlos Castillo at City KIA of Greater Orlando

Carlos Castillo

Sales Manager

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

4.4
205 Reviews
4.4

205 Reviews

Write a Review

205 Reviews of Carlos Castillo

August 31, 2025

Dealership Rating
Employee Rating

They are very much helpful to solve my car’s problem in a fast manner with high quality. More

by MIKAN.RICARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Disla, Brenda Ayala

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Aug 31, 2025

City KIA of Greater Orlando responded

Thanks for sharing about your experience with City KIA of Greater Orlando. We appreciate your business and hope to see you again soon!

August 27, 2025

Dealership Rating
Employee Rating

Great dealership with great hardworking employees, keep up the good work everyone, sales, service, mechanics, management. I thank you for your professionalism... More

by navarrophilip90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Job Gomes, Sebastian Gomila, Edison Cordero, Jesenia Garcia, Vanessa Sanchez, Brenda Ayala , Zulma Rodriguez / Joseph Manno

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Aug 28, 2025

City KIA of Greater Orlando responded

Navarro, We would like to thank you for letting us know how we are doing here at- City Kia. We work extremely hard to ensure that all guests are comfortable with their visit. Our entire team will be thrilled to hear your very kind words, thank you.

August 25, 2025

Dealership Rating
Employee Rating

Super Long waits time & repair was not even completed after being told it was. Have to go back . More

by Alex C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Preston Negron

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Aug 29, 2025

City KIA of Greater Orlando responded

Alex, Thank you for rating our dealership. We are sorry for the wait time that occurred during your recent visit and we appreciate your patience throughout the process. We would like the opportunity to learn more about your review and see how we can help. Please contact our dealership and ask for the Service Manager at your earliest convenience.

August 22, 2025

Dealership Rating
Employee Rating

Demasiado tiempo para un cambio de aceite pierdo mucho dinero preferible ir a otro lado More

by MAYRAMARCANO25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 29, 2025

City KIA of Greater Orlando responded

Gracias por su tiempo y comentarios. Lamentamos que no haya quedado satisfecho con su reciente visita de servicio. Nos gustaría conocer más sobre su opinión y ver cómo podemos ayudarle. Comuníquese con nuestro concesionario y pregunte por su gerente de servicio lo antes posible.

August 16, 2025

Dealership Rating
Employee Rating

Todo muy bien, exelente servicio de todo su personal, ambiente agradable y confiable. 100% recomendados More

by Mitsuo Rivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilfrenk Tejidor, Samer Ezzi, Maximiliano Ercolani , Luisana Colon

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Aug 18, 2025

City KIA of Greater Orlando responded

Gracias por tomarse el tiempo para dejarnos esta evaluacion y recomendacion positiva! Es un placer ayudarle en todo lo posible. Mil gracias!

August 14, 2025

Dealership Rating
Employee Rating

The service was quick, smooth, efficient and overall great! Thank you Juan for your assistance. More

by JESSICA.TIMANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan, Emi

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Aug 15, 2025

City KIA of Greater Orlando responded

Jessica, Thank you for your kind review! We are pleased to hear that Juan provided you with a quick and efficient service experience. Your safety and satisfaction are our utmost priorities and we hope to see you again the next time you are in need of automotive service.

August 12, 2025

Dealership Rating
Employee Rating

I recommend this dealership I have 3 new Kia’s from this dealership and still coming back for more More

by DEEEDEEE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Orlando Da Silva, Erick Disla, Luis Arraiz, Edison Cordero, Maximiliano Ercolani, Jessica Colon, Jesenia Garcia, Vanessa Sanchez

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Aug 12, 2025

City KIA of Greater Orlando responded

Thank you for your kind review! It is an honor to have your confidence and loyalty, and we look forward to continue providing you with the same 5-star service in your visits to come!

August 10, 2025

Dealership Rating
Employee Rating

Good team , excellent service , I have 3 Kia’s and this is the best quality More

by Batalha12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Brenda Ayala

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Aug 12, 2025

City KIA of Greater Orlando responded

Thank you for your excellent review! We strive for 100% customer satisfaction, and we are glad that our team provided you with the A+ service that you deserve. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

August 08, 2025

Dealership Rating
Employee Rating

Franz was very helpful and got us what we wanted at our own pace. Thanks More

by MALIHA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Vanessa Sanchez , Franz Magnaye

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Aug 11, 2025

City KIA of Greater Orlando responded

Hello, Thank you for your time and feedback. We are delighted to hear that Franz was able to work with you to get exactly what you wanted! Congratulations on your new vehicle!

August 02, 2025

Dealership Rating
Employee Rating

The best experience in acquiring a new vehicle easy financing process the necessary help and the best sales team especially Maximiliano attended us incredible More

by Eva Saula Matute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maximiliano Ercolani, Vanessa Sanchez

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Aug 04, 2025

City KIA of Greater Orlando responded

Eva, Thank you for your time and your kind review. We are pleased to hear that Maximiliano was able to help you find the perfect vehicle to meet your needs. We look forward to seeing you when your new car is ready for its first service.

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