Carla Martinez

Excellent customer service so far. Prices for repairs kicking, but I guess worth it. Love that my customer rep is courteous. I think k her name is Kayla. Prices for repairs kicking, but I guess worth it. Love that my customer rep is courteous. I think k her name is Kayla. More

by JENNIFEROSBOURNE19501212 Verified Customer Verified Customer

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The service was quick and professional, and there was no pressure to complete any of the suggested service items. Plus, they threw in a free wash and a couple of license plate holders. pressure to complete any of the suggested service items. Plus, they threw in a free wash and a couple of license plate holders. More

by tankyardy Verified Customer Verified Customer

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Carla is a professional. She listens to my complaints and does her best to satisfy my needs. She listens to my complaints and does her best to satisfy my needs. More

by SHENGIRLME1212 Verified Customer Verified Customer

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I was so happy. Diagnosed my car so fast and professionally. I recommend this service Diagnosed my car so fast and professionally. I recommend this service More

by Vladimir Macheev Verified Customer Verified Customer

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They were great. Super fast and very friendly. Carla was amazing and I will definitely be going back. Super fast and very friendly. Carla was amazing and I will definitely be going back. More

by SHOMARIDOCTOREL.UA1212 Verified Customer Verified Customer

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Very knowledgeable and professional courteous staff. very frienfly and pleasant.kudos to service writer carla.. very frienfly and pleasant.kudos to service writer carla.. More

by Mikey h Verified Customer Verified Customer

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Professional knowledgeable timely great communication and the advisor was pleasant. I was very satisfied with my appointment the advisor was pleasant. I was very satisfied with my appointment More

by BINK2757 Verified Customer Verified Customer

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Great service, easy to make an appointments no waiting time and the car was ready and the time the said. time and the car was ready and the time the said. More

by ALEXUSME Verified Customer Verified Customer

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I’ve been an Infiniti customer for over a decade and currently lease a 2024 Infiniti QX60. Unfortunately, my recent experience with the Kings Infiniti service center in Brooklyn has made me seriously re currently lease a 2024 Infiniti QX60. Unfortunately, my recent experience with the Kings Infiniti service center in Brooklyn has made me seriously reconsider staying with the brand when my lease is up. To be fair, my first visit in February 2024 was smooth. The team was helpful and courteous. But my second experience was the complete opposite—frustrating, unprofessional, and downright unpleasant. It started when I received a dashboard warning for a sensor malfunction. I called the service center and spoke with Cristal, who helped set up a drop-off date and assured me a courtesy vehicle would be available. This was crucial, as I needed transportation for work. However, when I arrived, I was told by Carla (my assigned service rep) that there was no courtesy car available. I explained that my entire appointment had been scheduled based on the confirmation of that vehicle. Carla, with zero empathy and an incredibly rude demeanor, told me I could either leave the car (with no courtesy car) or take it back. I had no choice but to leave with my car. I later called Cristal again to express my concern. She backtracked on her original statement and informed me that courtesy cars are only available after a vehicle is diagnosed. Eventually, we rescheduled under the condition that a car would be ready after the diagnostic, if needed. On the rescheduled day, I dropped off my car at 8:30 AM and was told I’d receive results shortly. By 1 PM, I hadn’t heard anything. I called the center and was told both Carla and Cristal were “at lunch.” When I asked for help, the gentleman on the phone seemed annoyed and flatly said there was nothing he could do. When I asked to speak to a manager, I was told none were present. I sarcastically commented that it made sense why their Google reviews are so low—he promptly hung up on me. An hour later, I received a text stating that a front sensor had been “physically damaged.” This came as a shock, as there has been absolutely no damage to the front of my car. I called again and Carla told me both sensors had been glued back on and that visible glue indicated tampering. When I arrived to pick up the car and asked to see the issue, she quickly backpedaled and said she was mistaken—it was just dust. Then she pivoted, saying one sensor was located under the grille and known to malfunction on this model—but still claimed it wasn’t covered under warranty. She insisted it was damaged and showed me photos, which showed no visible damage at all. I asked for my car back and said I’d have it inspected elsewhere. She agreed and then charged me $285 for essentially nothing. As I was leaving, she even suggested I use a different Infiniti service center in the future. That part, at least, I will be taking seriously. To sum it up: the staff at Kings Infiniti seem unmotivated, disinterested in customer service, and inconsistent with their communication and policies. What should have been a straightforward service visit turned into a stressful, time-consuming mess. I’ll be reaching out to Infiniti corporate and documenting this experience wherever appropriate. Kings Infiniti, do better. More

by Sgallaro Verified Customer Verified Customer

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They got me in and out respectable and I did not feel used after I left great job used after I left great job More

by S1NC3R387 Verified Customer Verified Customer

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