Caitlin Landis

I have used them now for everything from sales, service, inspection and (unfortunately) collision damage from a fender bender. They are simply the best in every department. I have never worked with a car inspection and (unfortunately) collision damage from a fender bender. They are simply the best in every department. I have never worked with a car dealership as friendly, efficient and honest as these guys. I love the. Video updates that the techs do. Makes you feel fully informed and no nasty surprises. These guys are really fantastic. More

by JWCRAVEN2613 Verified Customer Verified Customer

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My experience was very good, I have no complaints. They make it very easy and accommodating They make it very easy and accommodating More

by vmagarity Verified Customer Verified Customer

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North Penn Mazda is a great place to do business. From purchasing a vehicle to service, and everything in between. Everyone is always helpful and friendly. I always tell people to give Mazda a try! From purchasing a vehicle to service, and everything in between. Everyone is always helpful and friendly. I always tell people to give Mazda a try! More

by DIDOMENICONJ Verified Customer Verified Customer

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Professional knowledgeable, pleasant and helpful All staff are friendly and respectful Waiting room is comfortable. staff are friendly and respectful Waiting room is comfortable. More

by DOTTIESERINA Verified Customer Verified Customer

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Easy to schedule. Really like the video walk around describing good and bad points. Repair estimates were right on. Been going here since 2009. Really like the video walk around describing good and bad points. Repair estimates were right on. Been going here since 2009. More

by Bob Verified Customer Verified Customer

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I had a great experience. This was my first experience with the service department since I bought the car and they did not disappoint. Everyone was friendly and professional. This was my first experience with the service department since I bought the car and they did not disappoint. Everyone was friendly and professional. I would highly recommend them. More

by CRAIG.RIFKIN Verified Customer Verified Customer

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North Penn mazda is a wonderful place. They take great care of the vehicles and the people there are so nice I’d trust them to babysit my children if I had any They take great care of the vehicles and the people there are so nice I’d trust them to babysit my children if I had any More

by Bmgarneau Verified Customer Verified Customer

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Extremely dissatisfied with my last service. I scheduled an oil change and a front left headlight replacement one week in advance and requested a loaner vehicle. I dropped off my vehicle on Thur I scheduled an oil change and a front left headlight replacement one week in advance and requested a loaner vehicle. I dropped off my vehicle on Thursday evening 5/9. I received an email confirming the service for 6:30 am on Friday 5/10. When I left work at 4 pm I called Mazda because I hadn’t received a call saying the vehicle was ready. Wil Jones told me the vehicle was ready but they were still finishing up the paperwork and the car would be ready at 5. I arrived at the dealer at 4:50 and Dominic told me that he was finishing up the paperwork and he would be finished in 15 minutes. I told him I would be in the waiting area. A few minutes later the phone rang and he proceeded to have a lengthy telephone conversation with another customer. At 5:15 he was still on the phone and I went up to the service counter and spoke to Wil Jones and explained to him that I was still waiting for the paperwork so I could leave as I had made plans for the evening and I needed my vehicle back. He said Dominic was still working on the paperwork! After expressing my dissatisfaction and frustration Wil brought my car up to the bay hoping to appease me but I still had to wait for Dominic anyway. When I paid for the service I realized the paperwork said the car was promised by 5pm. When I scheduled the appointment I wish I had been told or been given a window of time when the car would be ready for pickup. Since the appointment time was listed as 6:30am I assumed the car would be finished earlier in the day considering it was only an oil change and a headlight replacement. More

by m.marcantonio Verified Customer Verified Customer

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Wil and the gang at North Penn Mazda are awesome. I have been going there for years and always have a great experience. I have been going there for years and always have a great experience. More

by mcdemay Verified Customer Verified Customer

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Catie was so helpful when I came in for my recent oil change. She let me know about my options for purchasing tires and fully explained the tire warranty and how it worked. She ensured that I was aware o change. She let me know about my options for purchasing tires and fully explained the tire warranty and how it worked. She ensured that I was aware of ongoing service deals. Without Catie’s expertise I may have gone elsewhere for my tires, but she talked me into going with Mazda and I am glad I did! So thankful for her help and knowledge of the services offered! More

by kthomas612 Verified Customer Verified Customer

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