Service desk staff are always very helpful, friendly and
efficient. It's also nice that someone greets you as soon as you pull into the garage, and directs you to the service desk. And again, when picking
efficient. It's also nice that someone greets you as soon as you pull into the garage, and directs you to the service desk. And again, when picking up the car, someone greets you, directs you to the check-out desk, retrieves the keys and pulls the car up. A nice bonus to see that the car has been washed. The video from the service technician is always clear, professional and helpful. All in all a great service experience with great staff.
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by KATHYVOGT
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
North Penn Mazda responded
Hi Kathy! Thank you so much for the glowing review. We're thrilled to hear that you enjoyed the 'red carpet' treatment, from the initial greeting in the garage to the car wash at the end. It’s also great to know that our technician videos are providing the clarity and professionalism we strive for. We’ll be sure to share your kind words with Wil, Caitlin, and the rest of the service team!
Did their jobs well.
The staff was very nice and I believe that they did their jobs well.
The staff was very nice and I believe that they did their jobs well.
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by mglstix
Verified Customer
Verified Customer
Other Employees Tagged:
Caitlin Landis
Mar 25, 2026 -
North Penn Mazda responded
Hi mglstix, thank you so much for the kind words! We’re thrilled to hear that our team took good care of you and made your experience a positive one. We truly appreciate your business and look forward to seeing you again at North Penn Mazda!
It was good.
I liked her service. It was good really good amazing I would recommend because it was good
I liked her service. It was good really good amazing I would recommend because it was good
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by Piotrowiczmatt
Verified Customer
Verified Customer
Other Employees Tagged:
Caitlin Landis
Mar 23, 2026 -
North Penn Mazda responded
Wow, thank you! 'Amazing' is exactly what we strive for. We’re so glad you liked the service and we can't wait to pass those compliments along to the team. Thanks for being such an awesome advocate for us!
A-Z process could not have been better/my ratings says it
all/thats it
all/thats it
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by rwild0
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2026 -
North Penn Mazda responded
Thank you so much for the glowing feedback! We strive to make the 'A-Z process' as smooth as possible, and we’re thrilled to hear we hit the mark for you. We truly appreciate your support and the great rating!
Great service experience.
Easy drop off of car and pick up a rental, and same for picking up my car after service and dropping off the rental. Everything was so easy and smoot
Easy drop off of car and pick up a rental, and same for picking up my car after service and dropping off the rental. Everything was so easy and smooth. Everyone is so helpful and friendly.
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by LAWYSOCKI
Verified Customer
Verified Customer
Other Employees Tagged:
Caitlin Landis
Mar 10, 2026 -
North Penn Mazda responded
Hi LAWYSOCKI, thank you so much for the 5-star review! We’re thrilled to hear that the drop-off and rental process was seamless for you. Our team strives to make service visits as stress-free as possible, and it’s wonderful to know we hit the mark. We’ll be sure to share your kind words with the whole team!
Excellent overall experience.
Vinnie and Tony are Top Notch. My wife and I were very comfortable with everything. Would highly recommend to anyone
Vinnie and Tony are Top Notch. My wife and I were very comfortable with everything. Would highly recommend to anyone
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by Extremely Satisfied
Verified Customer
Verified Customer
Mar 09, 2026 -
North Penn Mazda responded
Thank you so much for the kind words! We are thrilled to hear that you and your wife had such an excellent experience with us. Providing a comfortable, pressure-free environment is exactly what we strive for. I’ll be sure to share your praise with Vinnie and Tony—they will be so happy to hear they hit the mark for you. Enjoy your new Mazda, and we look forward to seeing you again!
Caitlin was very helpful and courteous.
Service was overall very good from beginning to end.
Service was overall very good from beginning to end.
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by milmendoza14
Verified Customer
Verified Customer
Other Employees Tagged:
Caitlin Landis
Mar 06, 2026 -
North Penn Mazda responded
Hi milmendoza14, thank you so much for the 5-star rating! We are thrilled to hear that you had a great experience from start to finish. I will be sure to share your kind words with Caitlin—she will be happy to know her courteous service made a difference. We look forward to seeing you again at North Penn Mazda!
Positive I'm happy with my car and the dealership I have
said it all Good
said it all Good
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by SZABOJOHNPAM
Verified Customer
Verified Customer
Other Employees Tagged:
Caitlin Landis
Feb 27, 2026 -
North Penn Mazda responded
Thank you, SZABOJOHNPAM, for your positive feedback! We’re thrilled to hear you’re happy with both your car and your experience with our dealership. Your support means a lot to our team. Enjoy your new ride, and we look forward to helping you again in the future!
Always friendly and helpful.
The dealership is clean, comfortable, and welcoming. The videos are informative and well explained.
The dealership is clean, comfortable, and welcoming. The videos are informative and well explained.
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by mkc818
Verified Customer
Verified Customer
Other Employees Tagged:
Caitlin Landis
Feb 27, 2026 -
North Penn Mazda responded
Thank you, mkc818, for the wonderful feedback! We’re happy to hear you find our team friendly and helpful and that you enjoy the clean, comfortable, and welcoming environment. We’re especially glad the service videos are informative and easy to understand. We truly appreciate your support and look forward to your next visit! 🚗✨
We had a wonderful experience in purchasing our second
cx5! We will be back when we need another vehicle.
cx5! We will be back when we need another vehicle.
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by JADEBOOTSDC
Verified Customer
Verified Customer
Feb 24, 2026 -
North Penn Mazda responded
Thank you so much, JADEBOOTSDC! 🙌
We truly appreciate you coming back to us for your second Mazda CX-5 — that means everything! We're so glad you had a wonderful experience, and we can’t wait to welcome you back when it’s time for vehicle number three. ✨
Enjoy your new Mazda CX-5, and thank you for being part of our North Penn family!
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10 yrs, 6 mos
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