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Cain Carter
Cain Carter at Niello Audi

Cain Carter

Internet Sales

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.8
59 Reviews

Dealership Experience

16 yrs, 8 mos

4.8

59 Reviews

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59 Reviews of Cain Carter

June 26, 2025

Dealership Rating
Employee Rating

We have been dealing with Niello Audi for many years . All of our experiences have been excellent. More

by BOB@RHGREALESTATE.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Saephanh

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Jun 26, 2025

Niello Audi responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com

June 20, 2025

Dealership Rating
Employee Rating

Great place for service and do business. I always get treated with priority and professionalism More

by ron_j8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Carr, Scott Bunker, Dain Bryant, Hector Guadamuz, Jason Rajan, Aaron Thetford, Kenneth Thomas, Elbert Davis III

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Jun 21, 2025

Niello Audi responded

Thanks for sharing about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

May 26, 2025

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Employee Rating

Hector was ready for me when I arrived for my scheduled service. He informed me of the expected cot and estimated time that it would take. The job was completed on time and slightly less than expected. Gre More

by EWENUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Guadamuz

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May 26, 2025

Niello Audi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

May 07, 2025

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Employee Rating

Professional, knowledgeable and easy to talk to. Kept to the deal with no hidden costs. More

by LLMAGNANI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Holt, Blake Paulson

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May 07, 2025

Niello Audi responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com

April 16, 2025

Dealership Rating
Employee Rating

The sales experience was satisfactory with Cain, except for the unsatisfactory service provided regarding the due bill. While I do not have exceptionally high standards, I had anticipated that my car would More

by Omar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jeff Holt, Alex Kludt, Aaron Thetford , Taytana

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Apr 16, 2025

Niello Audi responded

Thank you for sharing your feedback, Omar. Tim and I spoke over the phone last week regarding the experience you both had. I understand your concerns regarding the body shop work and the communication issues you experienced. This oversight is not representative of the level of service we strive to provide, and I can assure you that I will address these issues internally to ensure they don't happen again. I hope I’ve shown our commitment to making this right by reimbursing you for your vehicle detail. We want to ensure your car looks as good as it should and that your experience with The Niello Company as a whole, improves moving forward. Again, thank you for bringing these concerns to our attention, and I hope we can restore your confidence in us. If there's anything else I can assist you with or if you have further questions, please don't hesitate to reach out. Alex Kludt, Sales Manager Niello Audi

March 14, 2025

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Employee Rating

Excellent service that’s professional, prompt, clean and friendly. Never worry about my car not being taken care of! More

by KATRINA230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dain Bryant, Jason Rajan

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Mar 16, 2025

Niello Audi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Katrina, please let us know. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

March 13, 2025

Dealership Rating
Employee Rating

He was friendly and approachable, I did not feel rushed when working with him, even when we were way after hours. More

by MISSLISAVU
Recommend Dealer
Yes

Other Employees Tagged: Chris Vogel, Jeff Holt, Blake Paulson

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Mar 16, 2025

Niello Audi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Audi. We look forward to having you as one of our valued customers for many more years to come! Aaron Thetford General Manager athetford@niello.com

February 02, 2025

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Employee Rating

I have always experienced friendly, professional service at this dealership. I appreciate that loaner cars are an available option. More

by mars1074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dain Bryant, Mark Jaffe, Blake Paulson

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Feb 03, 2025

Niello Audi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 14, 2024

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Employee Rating

I have an electrical problem they can't fix for almost a year now. Audi america say no fix for a Audi Q7 2021 with only 15 thousand miles. (Greyed out shortcut button and missing A/C sync button. Unacceptab More

by Johnnie Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James French, Jason Rajan, Aaron Thetford , Steve Browning

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Dec 19, 2024

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Johnnie, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 09, 2024

Dealership Rating
Employee Rating

Omead is amazing, extremely helpful, knowledgeable and prompt. I recommend both him and Niello Audi’s service department very highly. More

by K Faz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Carr, Scott Bunker, Dain Bryant, Jennifer Lowenstein, Omead Anwar, Alicia Hart , Dee Browning, Steve Browning, Rachel Raschein

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Dec 09, 2024

Niello Audi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Omead and our team here at Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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