CHRIS ROSSETTI | Page 2

best experience have bought 5 Toyotas from Fred Anderson Toyota since 1996. the last 3 from Carl. This dealership is the best in service and value. If I could build have bought 5 Toyotas from Fred Anderson Toyota since 1996. the last 3 from Carl. This dealership is the best in service and value. If I could build my own salesman he would be Carl Anderson. What else can I say? More

Report | Print

Bryan was the best!! My sales person, Bryan, was very helpful and patient.. He was very helpful in resolving a lease issue I had. Bryan went over every aspect of my new My sales person, Bryan, was very helpful and patient.. He was very helpful in resolving a lease issue I had. Bryan went over every aspect of my new car. More

Report | Print

I bought from Tim Williams If it weren't for Tim William I might be going to another Toyota dealership. He is friendly, personable and genuine. Tim goes out of his way to talk If it weren't for Tim William I might be going to another Toyota dealership. He is friendly, personable and genuine. Tim goes out of his way to talk with me whenever I'm in for service. More

Report | Print

Delightful Purchase Experience Justin was so helpful and professional and not pushy at all (which I really appreciated). He was a joy to work with, and he listened to my wants and n Justin was so helpful and professional and not pushy at all (which I really appreciated). He was a joy to work with, and he listened to my wants and needs. I have already recommended Justin and Fred Anderson Toyota to family members. I appreciate his patience with me. Chris in the Service Department was also most helpful and courteous. I really love my new Toyota Camry. It drives so good and is so beautiful. More

Report | Print

Took a week for replacement of side view mirror Service: While they did give me a loaner and when the car was ready very apologetic, the customer communication for the first few days was bad. No cal Service: While they did give me a loaner and when the car was ready very apologetic, the customer communication for the first few days was bad. No call backs the first time I called for a status from the gentleman working my repair on Friday at 11 am. Called again at 4 pm And only got his VM. Called again on Monday only to learn.the paint job was not to their standards so a few more days. Why did I have to call after nearly a week to find out the status? Especially after leaving 2 voicemails on Friday with no response? This repair was for a used vehicle purchase and in the end they had it more than I did for the first couple of weeks of ownership which was pretty annoying. When I did pick it up the service performed was top notch very curteous. I understand things can happen but the rep handling my work order should have been more proactive in his communication. Sale: Hermes was great and very accommodating. The only complaint was with the shady financing and the tactics they use before going into the fiancé person. The sales rep hands you a paper, its a chart showing on the top your down payment, $1000, 3k or 5k. You then choose your loan term on the left side, 48, 60 or 66. You then draw a connecting line for example $3 down and 60 months. This connects to a monthly payment range I think it was $385. You then go into the finance department, he crunches the numbers does your credit check etc, comes back with your payment, will you looky there, $380. Mind you he has yet to disclose my loan rate or credit score but wants me to sign!! All the time he must have asked me 10 times for the $3500 extended warranty and very pushy on it! This whole thing was very shady sales tactics. Fortunately I was not born yesterday and know I have excellent credit and researched used car loans. I then said really what’s the interest rate and it was almost 4%. I then explained I should be closer to 3% with an excellent score and I would happily go to another bank and return tomoorrow with a check. Oh Wells Fargo owes us a few favors he walks out of the office and comes back a minute later probably talks to supervisor and gives me a 3% rate. xxx!! Shady does not do this justice. All being said I really like my sales guy Hermes and when o questioned this stupid form tactic I know he’s just doing his job. I am sure this works on a lot of people but I am worked hard in my credit score and with that I will only accept the beat rates as one would expect, don’t try to screw me over! Now after the shady finance guy and bad service communication and delays, I really do love the car and hope as I used their friends and family extended warranty over the coming years the service only improves. I really hope someone from Anderson reads this, and eliminate the shady finance form and works with customer service reps to improve their communication. Finally I wish I could choose who the finance guy was he was a real winner! More

Report | Print

Friendly sales and service I went in to get my oil change at 85,000 miles. Chris in service was very knowledgeable, polite, and attentive. He went above and beyond by sitting wi I went in to get my oil change at 85,000 miles. Chris in service was very knowledgeable, polite, and attentive. He went above and beyond by sitting with me and explaining what was going on with my car. More

Report | Print

100,000 miles I turned over 100,000 miles on my tundra purchased from Fred Anderson back in 2010. I always get my service done at the dealership and must say my la I turned over 100,000 miles on my tundra purchased from Fred Anderson back in 2010. I always get my service done at the dealership and must say my last visit had ASM Chris and he is great. New I was in a hurry and assisted in getting my vehicle serviced fast. Thanks Chris More

Report | Print