CHRIS PENNINGTON

They can't fix my truck and I already pay 8000, and he just told me there's nothing they can do just told me there's nothing they can do More

by Renevalles314 Verified Customer Verified Customer

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Everyone I had an interaction with at Jim Ellis exudes professionalism and sincerity in their work. professionalism and sincerity in their work. More

by bmsnyder04 Verified Customer Verified Customer

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Jim Ellis is a good dealership company. They treat their customs with respect which we appreciate. They treat their customs with respect which we appreciate. More

by HBROADWA Verified Customer Verified Customer

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If you are in the market for a new Buick, please go to Jim Ellis. Not only will you find exactly what you’re looking for, you will also find that Jim Ellis has the best employees from sales to service! Jim Ellis. Not only will you find exactly what you’re looking for, you will also find that Jim Ellis has the best employees from sales to service! More

by HELENHOLMES Verified Customer Verified Customer

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Pleasant atmosphere and very capable and gentle staff, I hope the customer service is always the same thank you hope the customer service is always the same thank you More

by mayklopez365 Verified Customer Verified Customer

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I am currently pleased with the work they was done. The communication from Chris my service advisor left a lot to be desired. Every piece of the process took longer than he said it would. When I spoke The communication from Chris my service advisor left a lot to be desired. Every piece of the process took longer than he said it would. When I spoke with him, I always felt like I was just a number which is the exact opposite of what the hold message says they want you to feel like. When I kept asking about the delays, the information I got from Chris was minimal and he seemed annoyed I asked. I finally had to speak with the manager in the Parts department who gave me a very detailed explanation as to what was going on with the parts. He even told me one has been on back ordered but that it had finally be resolved. He looked up the tracking and told me exactly when they would receive them. I was frustrated that I could not get any of this information from Chris. I'll return to Jim Ellis but will ask for a different service advisor next time. I'll hope to be treated less as a number and be given the information that I am looking for. More

by addcohen Verified Customer Verified Customer

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Very satisfied Very satisfied with the service I receive on my truck Correct Very please on my truck Correct Very please More

by melody.ivy.1958 Verified Customer Verified Customer

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I absolutely love Larri, he was so patient with me. Made me feel at home during my purchasing process. I highly recommend Larri to anyone who is interested in car shopping at Buick. Thank you so much f Made me feel at home during my purchasing process. I highly recommend Larri to anyone who is interested in car shopping at Buick. Thank you so much for your kindness! More

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Dewayne and his whole service team were outstanding! After the initial inspection, we were provided with a very helpful & informative video that walked thru their diagnosis of the problem & outlined th After the initial inspection, we were provided with a very helpful & informative video that walked thru their diagnosis of the problem & outlined the recommended repair. And even though it took a day or two longer than we had thought initially, they found & fixed the problem for a lot less than we had (anxiously) expected. Everyone we dealt with at the dealership (including the front receptionist, whose name I don’t know, but who kindly helped arrange a short ride for me to be dropped off at the Enterprise location just down the street) was courteous, friendly & professional. I mean it when I say: as long as g as this is the level of service provided by your dealership, we will never go to another GMC dealer again! More

by Charlie Wickliffe Verified Customer Verified Customer

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Fantastic! Love the video the tech sent with diagnostics. Chris was the bomb! Only downside was my receipt said I declined recommendation for brake pads when th Love the video the tech sent with diagnostics. Chris was the bomb! Only downside was my receipt said I declined recommendation for brake pads when the recommendation was to replace pads IF I wanted to stop the squeak as the pads were in great shape per technician. More

by Uihlein Verified Customer Verified Customer

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