Brycen Rachell

Sadly, the used vehicle I purchased will not pass inspection and will not qualify for insurance. There are serious mechanical problems with the vehicle that were NOT revealed to me. In addition, ther inspection and will not qualify for insurance. There are serious mechanical problems with the vehicle that were NOT revealed to me. In addition, there are cosmetic issues that lower the appraised value of the vehicle. I was told that the vehicle had the front bumper replaced. I discovered that the bumper was not the correct one for the model I purchased. Whomever put the wrong bumper on the car used aluminum rails to attached it incorrectly to the front of the car. There are wires hanging down underneath the bumper that are almost dragging on the ground and are for FOG LIGHTS that are supposed to be installed on this model of vehicle. Yet, the incorrect bumper does not have a place to install the fog lights. I used my OBD engine reader to see if there were any serious mechanical problems with the engine. The majority of the functions that the OBD reader scans were "in the red" - showing that these mechanisms/functions are not working correctly. I will be returning the car early this week. If the dealership refuses to allow me to return the vehicle, I was begin the legal process with the claim of DTPA - Deceptive Trade Practices Act. More

by winwinsted Verified Customer Verified Customer

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Rick was very helpful and thorough with everything that came with our truck. Thank you on the new purchase! came with our truck. Thank you on the new purchase! More

by carleygibson Verified Customer Verified Customer

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Nathan seemed distracted and missed a couple concerns I had mentioned before the service. He did go back and check them and found out if they would be covered under warranty. I was disappointed to find tha had mentioned before the service. He did go back and check them and found out if they would be covered under warranty. I was disappointed to find that the warranty which was sold to us as ‘bumper to bumper’ anything goes wrong its covered was not as it was advertised. The tires were rotated, oil was changed no complaints to the service received. The customer lounge was nice but wish it was a bit cleaner. Nathan stated the air filter was changed when I purchased the truck, I checked the air filter at home to find that information was not correct. Decent customer service, Ms Darby is always great. Thank you for your time. More

by rl.starks Verified Customer Verified Customer

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Austin was outstanding. Easiest car buying experience my wife and I have ever had. After the purchase he took us around and showed us the service place which made us feel li Easiest car buying experience my wife and I have ever had. After the purchase he took us around and showed us the service place which made us feel like family. Will be purchasing from them again! More

by terry.h.lindsey Verified Customer Verified Customer

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Adrian always does his best when trying to get us into a vehicle! That's our fourth car from y'all and we anticipate coming back again! vehicle! That's our fourth car from y'all and we anticipate coming back again! More

by gr81allday Verified Customer Verified Customer

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It was a blessing to have Brandon Jefferson as my sales rep. He was understanding and caring. He was also easy to communicate with. rep. He was understanding and caring. He was also easy to communicate with. More

by keshaleen Verified Customer Verified Customer

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Wonderful experience very very nice got everything done pretty quick I just couldn't recommend any other place then Bill Dickerson to buy a car pretty quick I just couldn't recommend any other place then Bill Dickerson to buy a car More

by oangann Verified Customer Verified Customer

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I contacted Austin after a major failure at another local dealership. Austin dealt with me primarily through text while I was at work! It was a lovely experience. I got off work, signed paperwork; and now my dealership. Austin dealt with me primarily through text while I was at work! It was a lovely experience. I got off work, signed paperwork; and now my daughter has a new car. I couldn’t be more thankful for the painless car buying experience Austin, and his team provided at Bill Dickason! Will definitely be back! Thank you guys. You were such a blessing to work with. More

by erinelishav Verified Customer Verified Customer

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I called early on a Friday about a used vehicle and decided to drive the 60 miles to see it. The information I received from the salesperson over he phone was 100% accurate. The purchase went smoothly decided to drive the 60 miles to see it. The information I received from the salesperson over he phone was 100% accurate. The purchase went smoothly and I was able to drive it home that afternoon. I appreciate the great customer service! More

by kimcarlton42 Verified Customer Verified Customer

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It was a great experience. Austin Smith and financing handled everything quickly. Very informative through the process of purchasing my vehicle Austin Smith and financing handled everything quickly. Very informative through the process of purchasing my vehicle More

by elh533 Verified Customer Verified Customer

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