After making an appointment for an engine light I was
told, when I arrived, after rescheduling my entire day, that they would need the vehicle for 24-48 hours.
They refused a loaner in this situation
told, when I arrived, after rescheduling my entire day, that they would need the vehicle for 24-48 hours.
They refused a loaner in this situation. Our car is a purchase, less than six months on the road, and fewer than 2,300 miles.
The four employees who were in the bay when we pulled in ignored us for a while. No hello, no I'll be right with you, no welcome at all. It felt as though they were actively avoiding eye contact.
As I was removing the debris they put in my vehicle during our extremely short conversation the young man, who failed to assist us in any way, was rude AF.
I cannot speak to the efficacy of their repairs as they seem overwhelmed with Chevrolet mechanical issues. Possibly a sign of the manufacture's commitment to mediocrity.
I suggest you avoid this dealership, they have nearly zero understanding of customer service or even common courtesy.
More
by jmmnickels
Service Price Transparency
Jul 08, 2025 -
Jake Sweeney Chevrolet responded
I'm sorry to hear about your experience. It sounds like we missed the mark on providing attentive service and communication during your visit. We value our customers' time and strive for better interactions than what you described. If you're open to discussing this further, please reach out at your convenience so we can address these concerns directly.
Thank you,
The Team at Jake Sweeney Chevrolet - (513) 716-5927
Great service dropped my wife’s car off at eight in the
morning and it was ready at nine fifteen.
morning and it was ready at nine fifteen.
More
by Chuck
Service Price Transparency
Other Employees Tagged:
Connie
Apr 02, 2025 -
Jake Sweeney Chevrolet responded
Chuck, we appreciate the stellar review here at Jake Sweeney Chevrolet!
Don’t care about buyer they will sell you junk and expect
you to pay for it . Chevrolet needs to look at their dealers
you to pay for it . Chevrolet needs to look at their dealers
More
by pcarver45
Feb 04, 2025 -
Jake Sweeney Chevrolet responded
It's concerning to receive this feedback, and we sincerely apologize for any issues you've encountered. We strive to ensure our customers receive quality products and service and would like to address this situation directly. Please reach out at your convenience. Thank you, The Team at Jake Sweeney Chevrolet - (513) 716-5927
Very clean,the staff is excellent,the service is great,
great atmosphere very professional very polite
great atmosphere very professional very polite
More
by glennh720
Service Price Transparency
Nov 18, 2024 -
Jake Sweeney Chevrolet responded
Thank you for sharing your positive experience with us at Jake Sweeney Chevrolet! We're delighted to hear that our clean facilities, excellent staff, and professional atmosphere made a great impression. We look forward to serving you again in the future!
nolan was great took care of us in a friendly and
courteous manner will definitely be back again
courteous manner will definitely be back again
More
by minapi5
Service Price Transparency
Oct 28, 2024 -
Jake Sweeney Chevrolet responded
We appreciate your kind words and recognition of Nolan's service. Jake Sweeney Chevrolet is the Tri-State's Most Trusted name in Automotive since 1917—thanks for choosing us above the rest!