Bruce Gramm

Horrible customer service, once you buy a car from them they could care less if you have any problems that need to be taken care of. I bought a used car from them about a month and a half ago and I had no they could care less if you have any problems that need to be taken care of. I bought a used car from them about a month and a half ago and I had no issues with anything through the buying process but they forgot to put on my paper tag or at least give me one to put on. Then they forgot to pre register my car and send me my metal license plate which apparently they have 2 days to do this. Only found out about that cause I had to go to the tag agency to get a real ID and was gonna use my car registration as part of my proof that I lived at the address I’m currently living at. So the tag agency had to register my car and give me a tag which is not their job but I can’t drive around without my car being registered in the state. When I called them about this and asked about why it happened and if I could get some type of discount on my document fee which is one of the highest in the state I was basically told oh we’re sorry that happened but it’s not my job and accused me of trying to get something over on them for asking for a refund. It’s really hard to even get them on the phone since they refuse to return any of your calls. The only people trying to get something over someone is them on their customers. So after I was completely dissatisfied with the response from the salesman(Cameron Reed) and the internet director I tried getting in contact with the sales manager whose name is Konstantine. I left several messages for him which went unanswered so I had to drive down there on a Saturday so I could talk to him and basically got the same thing, was told I would have had to go to the tag agency anyways and that they can’t give me any type of refund. He did offer me a free tank of gas which I told him I would think about while he investigated why my car wasn’t registered by them, which he said he would do first thing Monday. That was over a month ago, never called me and my calls have gone unanswered. He had given me his personal cell phone number so I know he got my messages and apparently didn’t care to call me back. Called again today and again didn’t answer but he texted me saying he was with customers and could call me back when he got free and what a surprise that he didn’t call me back at all. I also haven’t received my title yet, been told different answers on how long they have to give it to me. It’s either 30 or 60 days and we are getting close to 60. It’s obviously they train their staff to do this, it must come from the top down so beware if you even think about purchasing a car from them. They will lie right to your face and never return your calls and make you drive down there just to talk to them. I am beyond frustrated, it doesn’t seem like an overly complicated problem to fix and have turned it into something much bigger than it needed to be. I’d love to talk to the owner or someone higher up on the food chain so we can resolve this. If I could give 0 stars I would. This is exactly why car dealerships get a bad rep More

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Sold me an unsafe car and I had to pay $750 to replace radiator fan 1 week later and the air conditioning doesn’t work. radiator fan 1 week later and the air conditioning doesn’t work. More

by CUBBIEGMOMMA Verified Customer Verified Customer

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Fast friendly service first time car buyer they went above and beyond helping me !! I didn’t have much credit but they helped me get started if ur trying to get started like me there definitely the plac above and beyond helping me !! I didn’t have much credit but they helped me get started if ur trying to get started like me there definitely the place to go thank you Patriot !!! More

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Our experience has been amazing. Everyone has been very welcoming and nice. And our sales team is amazing!!!!!! Thank you so very much!!! Everyone has been very welcoming and nice. And our sales team is amazing!!!!!! Thank you so very much!!! More

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Working with patriot dealership has been an amazing experience I recommend John Hanning or Bruce to any family and friends for a great experience experience I recommend John Hanning or Bruce to any family and friends for a great experience More

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They don't care to follow up on out of stare sales. They got their.money. so screw the out of staters.. I'll post what they have done and are doing yo every page I can. Find They got their.money. so screw the out of staters.. I'll post what they have done and are doing yo every page I can. Find More

by truckin74 Robert Monville Verified Customer Verified Customer

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I was introduced to a vehicle, test drove it, taken to finance and signed ALL of the paperwork, then told they needed to run it through the shop one last time and it would be available the next day. Inste finance and signed ALL of the paperwork, then told they needed to run it through the shop one last time and it would be available the next day. Instead, there was something wrong, then the next day something wrong, then the next day unfit to sale, and they were unable to put me into any other vehicle in their enormous inventory. So, I went elsewhere to purchase a vehicle. Now with that being said I am grateful that they did in fact loan me a vehicle while they attempted to figure out their shadiness, but overall, would never recommend them to anyone. More

by M.WARD.8567 Verified Customer Verified Customer

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I’ve been buying vehicles from Bruce since the early 90’s. He’s always honest, always pleasant and always leaves my family feeling like we got a great deal and that our purchase was just as important a 90’s. He’s always honest, always pleasant and always leaves my family feeling like we got a great deal and that our purchase was just as important as everyone else’s. I will not go to anyone else. More

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They are great! Only thing I could say is I wish they went over things with you before u was in finance we had no clue what we was upside down till the gentleman Only thing I could say is I wish they went over things with you before u was in finance we had no clue what we was upside down till the gentleman in finance told us. More

by jkeck9899 Verified Customer Verified Customer

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I had an exceptional customer service experience where every issue I had was addressed thoroughly and efficiently. The staff was attentive and responsive, making sure that all my needs were met promptly. every issue I had was addressed thoroughly and efficiently. The staff was attentive and responsive, making sure that all my needs were met promptly. They went above and beyond to ensure that I felt valued and satisfied throughout the entire process. Overall, it was a truly impressive interaction that left me feeling well taken care of. More

by emeh.ebube18 Verified Customer Verified Customer

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