""Unknowingly" sold us a vehicle with an aftermarket back..."
- Behave Yourselves
"Unknowingly" sold us a vehicle with an aftermarket back up camera (which has stopped working) and upon calling to see if it had been stated in the original paperwork I am being told: "We didn't know, we weren't told, what do you want us to do?" Well, considering it only took our local mechanic 10 mins to tell us it was aftermarket, BCS' excuse of "not knowing" doesn't cut it for me. It's pretty simple, do you or do you not inspect your vehicles? How can you sell something you don't have all the information for and then have the audacity to tell me it's our fault for not asking previously?
Albeit innocent or negligent, the customer service at BCS is unconscionable.
"Tai was utmost professional,very friendly and so helpful..."
- Sebastien Tremblay
Tai was utmost professional,very friendly and so helpful when I bought my ford E450. Dave took my endless phone call with endless patience, pick me up at the ferry and was so friendly. Alex was amazing and drove to the ferry during a stormy night to help out furthermore with signing. I have never seen such an example of good customer service. I honestly don't think I could have started my business without their help. Thank you so much to all of you who help me. I swear before god, I have never seen such a helpful, honest and hard working crew led by a fine captain (that made sure I got my truck delivered on time). Very humbling experience, Seb from Victoria, BC
"My wife, kids and I love our new ride. Ellie, Brock and..."
My wife, kids and I love our new ride. Ellie, Brock and the team at BCS were professional, courteous and knowledgable. From initial contact to driving off the lot in our new ride, they worked very hard for our satisfaction and business. They truly care about customer satisfaction. Well done Ellie ! We will surely be back for our next vehicle.
Other Employees Tagged:
"I worked with someone based on the understanding that I..."
I worked with someone based on the understanding that I would be getting a good deal as an Indigenous person. I thought I could only work with certain companies and receive tax exemption. But I was wrong, I will get back to this later. Anyways, because I thought this was the only dealership I thought I could work with I chose my vehicle and put down a $500 deposit. I was going to go through with an offer he made but after talking with some loved ones I decided against spending $30,000+ on a used car. I am a student and I do work full time, but at this time an investment like this is not necessary. So I wanted my deposit back, as a student and someone who makes an average wage, $500 is a lot for me. I felt uncomfortable having a stranger hold $500 for me. Which I think is reasonable.
I wish he had the decency to be like, “hey, you’re a student, let me help you out and see what I can do... lets get you a cheaper car... etc., etc.”. You know, just to be courteous. He didn’t obviously and that was disheartening. It also would have saved BOTH of us time and energy. I mean, he could have persuaded me to get a cheaper car, cause he definitely persuaded me to get an expensive car.
Upon making this decision I texted the individual I was working with and he said I had to do x, y, and z to get my money back. I ETRANSFERED HIM THIS MONEY. I said, multiple times, why do I need to do x, y, and z to get MY MONEY back? He then said that is just the rules. I then asked about policies regarding this rule and he said there are none! He makes them up! Hogwash, hey? Not only that, during this discussion he spoke over me and practically yelled at me.
BCS also was completely unhelpful in this situation, as I messaged and called two different “managers” and one didn’t respond and the other just handed me off to the guy I was dealing with. This was interesting because when I spoke with him (the guy who was rude to me), he was like “hey, even I have a boss”.
Shady business practices if you ask me:
1) If you are status indigenous you are actually tax exempt from all car dealerships, not just ones who tout the indigenous terminology!!!!!!!
2) When giving money to a company, ensure they give you their policies about wanting the money back so there are no surprises
3) They price gouge in more than one area, so do not forget to negotiate
4) If you disagree with them, they may yell at you
Please people, do your research before working with any company and trust the bad reviews. Know what you need and don’t let people take advantage of you!
"Ellie was terrific, she handled the sale & trade for my..."
Ellie was terrific, she handled the sale & trade for my car very well. 2nd time buying @ BCS, would most definitely recommend both her and the dealership for your next purchase.
"kia rio fun "
- billy mac
great service & staff very positive buying experience . my second car buy . very happy .BCS auto YOU FOLKS ROCK . i will return one day & buy another car .THANK YOU
"Aziz was a very friendly and informative salesman, I..."
Aziz was a very friendly and informative salesman, I think BCS are a straightforward car dealership with quality, thanks for the good ride, best wishes
- Mikhail Y
I just recently purchased a 2015 Hyundai Santa Fe Sport and could not be happier with the great service I received. Not only that, the whole process was incredibly fast and easy! I had been shopping around for a bit and concluded that BCS Auto Sales had the lowest price for such a clean and reliable vehicle. Special thanks to Aziz who went above and beyond for me from start to finish. On top of that, Shawn was awesome and gave a wicked good price. Lastly, this wouldn't have happened without Brock and his expertise in finance. Truly a great crew and wouldn't recommend anyone else to go anywhere else!
"Restored my faith in the car business."
Had an exceptional experience with Brock and BCS Auto Sales. I'm always in the market for a transit and my usual dealership had given me a terrible taste in my mouth on my last purchase and in all truth, I didn't think I would ever buy from a dealership again. With that said, Brock had reached out to me expressing how he'd go above and beyond which in the end, he did. I'll continue my business with him and BCS Auto Sales.
"Great overall experience from start to finish. The sales..."
Great overall experience from start to finish. The sales manager Brock respected my price point and I ended up leaving with an amazing vehicle. I would highly recommend this dealership to my family and friends.