Brittany Weiss

My car was in for a recall, I initially took it to another dealer on Olive but after making an appointment and dropping the car off, the dealer took 2 days and never did anything so I made an appointm another dealer on Olive but after making an appointment and dropping the car off, the dealer took 2 days and never did anything so I made an appointment with Autohaus BMW. It took a week and a half to get the appointment, I attempted to get reassurance that the procedure wouldn't take longer than what the recall suggested. Britney was my service advisor who asked if I wanted the car washed which I appreciate, because the car was already clean and I usually spend more time then the dealer so I declined. The waiting area provides suitable snacks and drinks and two separate monitors to choose programming of your liking. The bathroom was clean! I wish the gift shop had more to choose. Otherwise, my car was delivered on time as promised and the entire procedure took about an hour and 15 minutes. I was provided with a link from a text and email to watch the video on the multi-point inspection, which is very useful to see that the work was actually performed and a picture says a thousand words. I don't normally do surveys but you folks earned it, and you were all on the same sheet of music, provide exceptional service with a good attitude, Thanks Dani for the good talk and service in the gift shop as well. More

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They are good the take care of there BMW owners just a lil bit they have nice workers but the way they run a car test ☹️ err time and they no what’s wrong but other than that I like the BMW family thank y lil bit they have nice workers but the way they run a car test ☹️ err time and they no what’s wrong but other than that I like the BMW family thank you More

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Friendly, efficient, professional. Always willing to work with my schedule regarding preference of days/time. Highly recommend Always willing to work with my schedule regarding preference of days/time. Highly recommend More

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Fantastic service! They were communicative throughout the process, insightful on their discovery (with videos), and offered a loaner while my car was being serviced. They were communicative throughout the process, insightful on their discovery (with videos), and offered a loaner while my car was being serviced. The dealership is immaculate and is catered to their customers. Highly recommend for all your BMW needs. More

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This is the best dealership that I've came across in St. Louis. I wouldn't change it for nothing in the world. They're really like family too me ! Louis. I wouldn't change it for nothing in the world. They're really like family too me ! More

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Highly recommend Autohaus. Service department is top notch and washing and vacuuming my car after service appointment is greatly appreciated. Will definitely buy another car f Service department is top notch and washing and vacuuming my car after service appointment is greatly appreciated. Will definitely buy another car from Autohaus in the future. More

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Got my X5 serviced here because of leaking sunroof and could showing thru on the arm rest. Both got covered under the warranty and they provided me a loaner x5 while it was in the shop for 3 days. could showing thru on the arm rest. Both got covered under the warranty and they provided me a loaner x5 while it was in the shop for 3 days. More

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Wonderful service great timing quick turnover waiting lobby was beautiful and fully stocked with refreshments and snacks lobby was beautiful and fully stocked with refreshments and snacks More

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I ran over some white road paint with my black X2. I was devastated, not knowing how it it could be cleaned. But the detail shop was awesome. All the white paint was cleaned off of the car, even unde I was devastated, not knowing how it it could be cleaned. But the detail shop was awesome. All the white paint was cleaned off of the car, even under the fender walls. Totally impressed. While my car was with them, the service department called and told me my car needed an oil change. This is my first BMW, and so far it's been awesome !! Side Note. Also love the video that the service rep texted to me about my car. More

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Friendly staff and wonderful customer service. This will be my new go to whenever I need service This will be my new go to whenever I need service More

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