Brien Martin
Brien Martin at Suburban Ford of Waterford

Brien Martin | Page 2

Service Advisor

Suburban Ford of Waterford

6975 Highland Rd
Waterford, MI 48327

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3.7
20 Reviews
3.7

20 Reviews

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20 Reviews of Brien Martin

August 01, 2023

Dealership Rating
Employee Rating

$800 for little to no communication, 3 weeks to bleed my breaks change master cylinder More

by Jamie.butler1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 02, 2023

Suburban Ford of Waterford responded

Mr. Butler, I regret to hear that you are displeased with your recent experience with us. I want to point out that your negative review does not point out the entire situation with your vehicle. Your vehicle was not here for 3 weeks just for a brake system bleed service. Your vehicle was brought in with numerous new brake parts that you installed consisting of aftermarket, failed and wrong parts. I understand you took this vehicle to a local shop to get fixed and they were unable to correct your braking issue. When we are diagnosing a vehicle that has a low brake pedal with multiple new parts it does take time to figure out. I understand your frustration about it taking 3 weeks to repair. Keep in mind that also includes wait time to order and receive parts. The vehicle left here fixed and road safe which is our top priority. Please feel free to reach out to me to discuss further as I want to ensure our customers leave here with a safe vehicle and are satisfied with our service. Michael Stoijadinov Fixed Operations Director 248-781-7801

May 13, 2023

Dealership Rating
Employee Rating

Great staff & always welcoming. It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frown More

by Lex Luthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Suburban Ford of Waterford responded

Hi Lex, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Waterford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 15, 2023

Suburban Ford of Waterford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 13, 2023

Dealership Rating
Employee Rating

Took forever to get car back and overcharged on oil change, didn’t wash car from free car wash. Also no one can pick up a phone. Gotten rid of all your good workers. Done doing business with you. More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

May 05, 2023

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Employee Rating

Very good treatment ! Explauned everything in detail for two Ford recalls. Called as soon as the work was finished. More

by mistermoe10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2023

Suburban Ford of Waterford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 08, 2023

Suburban Ford of Waterford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

April 28, 2023

Dealership Rating
Employee Rating

Brien in the service department did a great job of assisting me to service a recall item and getting service for oil leak. He kept me informed during the service and was very sincere. More

by john.schiffeneder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2023

Suburban Ford of Waterford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!

April 21, 2023

Dealership Rating
Employee Rating

Everyone here is willing to help and make sure your needs are met. The employees all asked if I needed anything and made sure I had been helped More

by Tstone220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana "D.J." Waxler , Aaren Bates, Parker Sereno

May 01, 2023

Suburban Ford of Waterford responded

Hi, thank you for leaving such a great review and high star rating. At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!

April 17, 2023

Dealership Rating
Employee Rating

Honest and fair. Prompt analysis of the problem and speedy resolution. Ready when promised. Will return More

by philabbott1949
Recommend Dealer
Yes
May 01, 2023

Suburban Ford of Waterford responded

Hi, thank you for leaving such a great review and high star rating. At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!

March 25, 2023

Dealership Rating
Employee Rating

Fast and great service! ! Thanks to the service department! And I loved that my car was washed too!!! More

by BLLovemykids
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2023

Suburban Ford of Waterford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 18, 2022

Dealership Rating
Employee Rating

Brien went the extra mile and helped me get a new tire, plus called when the tire came in. He provided the type of service that you just sadly don't encounter much any more. More

by peggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2022

Suburban Ford of Waterford responded

Hi Peggy! We're so happy we were able to help you out!

January 10, 2022

Dealership Rating
Employee Rating

Purchased an F150 from Joe that he had to search the country for. Also helped get my wife out of a bad lease and into the car of her dreams. Very responsive and respectful to myself and wife along with More

by chilton6981
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Mellinger , Mike Barker, Tim Snell, Liam Tuohy

Jan 11, 2022

Suburban Ford of Waterford responded

We hope you are enjoying "Sally"! Thank you for sharing this wonderful review with our team. Joe does a great job of going above and beyond for each one of his customers and we are happy that this was reflected in your visit,

Jan 12, 2022

Suburban Ford of Waterford responded

Thank you so much again for your feedback! We hope you have a great day!

2

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