Brianna Holbrook

It took 4 weeks to get the backplate for the license for my car u called multiple times and I found out that each week I called the order for the backplate wasn't even placed. When I first received the car my car u called multiple times and I found out that each week I called the order for the backplate wasn't even placed. When I first received the car the detail work was horrendous. Luckily the 2nd detail was better but still there were flaws showing lack of care both in the service and cleaning department. It's crazy how bad the support was. During the 2nd week I actually wanted to return the car because I knew I'd be in trouble with such horrendous support. Only the finance person was good and actually broke down stuff. I wouldn't be surprised if they lied about changing all the liquids in the car. The backup camera is still blurry I complained and the person told me it was dirty and after cleaning it was still blurry. I'm really hoping they fix the camera by today otherwise it really is the worse purchase I have ever made. Selling by telling lies is what this dealership seems to be good at. All I'm hoping for now is they take care of this small stuff and one thing I found insane too is for some reason I have a passenger and back floor covers but no driver one. My guess is they lost it somewhere or just don't feel like finding it. I got this car as a gift for my mom and sis. This gift so far has been a disaster due to lack of respect from the dealership. More

by MAISEM2018 Verified Customer Verified Customer

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Listen Brianna, was a God send we loved her energy through the whole process. She got us right and Steve Garner’s magic hands in the whole thing work out this is our 4th vehicle with them. Absolutely through the whole process. She got us right and Steve Garner’s magic hands in the whole thing work out this is our 4th vehicle with them. Absolutely love the people here at Kia Wauwatosa ~Pastor Moore~ More

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Brianna was very knowledgeable in the car facts and very easy and pleasant to work with. Already referred her over to family and a friend. I will always buy my cars at Russ Darrow. easy and pleasant to work with. Already referred her over to family and a friend. I will always buy my cars at Russ Darrow. More

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From the time we walked through the door until the time we left, everyone was very friendly and welcoming! They gave us the best deal possible on our new car and our trade in. Very happy with Russ Darrow K we left, everyone was very friendly and welcoming! They gave us the best deal possible on our new car and our trade in. Very happy with Russ Darrow Kia! I love my new Carnival!! More

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Efficient, quick, caring, full service. Very satisfied with all the staff’s knowledge and help especially Brianna!! Very satisfied with all the staff’s knowledge and help especially Brianna!! More

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Great customer service. Brianna our sales associate was awesome! Very friendly environment. Love my new car. Did not like the fact we had to pay for all weather package or d Brianna our sales associate was awesome! Very friendly environment. Love my new car. Did not like the fact we had to pay for all weather package or detailing package. This shouldn’t be a must! More

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Russ Darrow I thank them so much for making like easier for me and my family breanna worked very diligently for me to leave with the car that fit my lifestyle I appreciate her and Russ Darrow for hiring a for me and my family breanna worked very diligently for me to leave with the car that fit my lifestyle I appreciate her and Russ Darrow for hiring a wonderful staff of people everyone I encountered were very helpful nice and professional some of were even believers that to was a plus for me to God be the glory More

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What is concerning is the dealership fails to tell you up front that it applies a protection package and something called dna tracing to the vehicle , that at most other dealerships are optional add ons. front that it applies a protection package and something called dna tracing to the vehicle , that at most other dealerships are optional add ons. This little surprise which can add up to the tune of $2500.00 is revealed only after you spend time in looking at the vehicle, and when they present the pricing contract. It is not listed on vehicle window stickers. I did contact the manager James Christy about this and his response was go to another dealership!! The manager I contacted basically said we have more vehicle availability than other dealerships, so they can do this. I recommend going to another dealership and/ or Contact Kia directly about this “ xxxxty “ business practice and maybe it will change. More

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They were pretty decent and professional, the staff are very helpful and welcoming. The overall experience here was 10/10 very helpful and welcoming. The overall experience here was 10/10 More

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I like how patient you guys were and helping me with everything. I’m sorry about my dad. I really love my car. everything. I’m sorry about my dad. I really love my car. More

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