Briana Hernandez

Easy to work with. Pleasant experience. No complaints with anyone. They provided loaner and gave me timely updates on my vehicle. Pleasant experience. No complaints with anyone. They provided loaner and gave me timely updates on my vehicle. More

by BRIAN_GORDILLO Verified Customer Verified Customer

Report | Print

Mazda of Elk Grove has always treated my diagnostic concerns with personal care and professionalism. Maintenance is quick and the video inspections help greatly at understanding the condition of my veh concerns with personal care and professionalism. Maintenance is quick and the video inspections help greatly at understanding the condition of my vehicle. More

by nickhayworth Verified Customer Verified Customer

Report | Print

Great customer service and always very nice employees always greeting you when you walk in great service on their cars. I love my Mazda. They were so nice when I bought it communicative with me.😊 always greeting you when you walk in great service on their cars. I love my Mazda. They were so nice when I bought it communicative with me.😊 More

by DALILAGARCIA2010 Verified Customer Verified Customer

Report | Print

I appreciate the fact that I’m able to get an early Saturday appointment every time I schedule an appointment! Briana helped the experience go smoothly. Saturday appointment every time I schedule an appointment! Briana helped the experience go smoothly. More

by P.MARC Verified Customer Verified Customer

Report | Print

Great service! The staff is super friendly and professional. Briana provided an awesome customer service. I'm glad I live close to this dealership. The staff is super friendly and professional. Briana provided an awesome customer service. I'm glad I live close to this dealership. More

by AB.KARIM.NIAZI Verified Customer Verified Customer

Report | Print

Danny is great, the tech Bryant got my vehicle fixed right. No more shakes when breaking. Thank you. right. No more shakes when breaking. Thank you. More

by Kao Chao Verified Customer Verified Customer

Report | Print

The service was excellent. It would be even better if you could remind me to change the differential oil when it's time! Thank you very much. It would be even better if you could remind me to change the differential oil when it's time! Thank you very much. More

by zhenyichen1978 Verified Customer Verified Customer

Report | Print

Briana was a great representative. She has been my main representative over the last couple of services and she always goes above and beyond. Great person over all! However, I was She has been my main representative over the last couple of services and she always goes above and beyond. Great person over all! However, I was not a fan of a response from one of the other service advisor's when I asked why a 40,000 miles recommendation was being offered for iridium spark plugs when they are designed for 100,000 miles. It has only had a 40% life cycle. If it was at 50/60,000 I would understand, but at 40k is not a great recommendation. It is a disservice to the customer and it's already expensive to replace them and the service charge, especially in today's economy. More

by Contrjuan Verified Customer Verified Customer

Report | Print

I had a great experience with the service department at Mazda of Elk Grove. From start to finish, the team was professional, friendly, and efficient. They made the entire process smooth and stress-free. Mazda of Elk Grove. From start to finish, the team was professional, friendly, and efficient. They made the entire process smooth and stress-free. More

by Mia Verified Customer Verified Customer

Report | Print

My mazda has had numerous issues with breaks, tear in leather that was obviously caused by the plastic on the seat, recalls, not happy, will be looking into lemon law lawyer at this point leather that was obviously caused by the plastic on the seat, recalls, not happy, will be looking into lemon law lawyer at this point More

by AMYDILLINGHAM Verified Customer Verified Customer

Report | Print