Brian Roush
Brian Roush at Acura of Berlin

Brian Roush

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Contact Me
4.7
48 Reviews

Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.

Dealership Experience

1 yr, 7 mos

Industry Experience

11 yrs, 1 mo

Languages Spoken

English English

4.7

48 Reviews

Write a Review

48 Reviews of Brian Roush

April 01, 2026

Dealership Rating
Employee Rating

not that impressed . . no urgency .. OK, well I have a new vehicle for a month. I drove in it for five days because I've been too many problems with the tires that cannot More

by Kthowiee25
Recommend Dealer
No

Other Employees Tagged: Brian Roush

Apr 02, 2026

Acura of Berlin responded

Kyle, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Eric Diaz General Manager 860-829-3787

March 07, 2026

Dealership Rating
Employee Rating

Service was good and have no complaints. Definitely will use Berlin of Acura again Thank you More

by AJR6366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Rachel Cutler

Mar 07, 2026

Acura of Berlin responded

It’s wonderful to hear that your service experience met your expectations. Thank you for choosing us to care for your Acura. We look forward to helping you again. Eric Diaz General Manager 860-829-3787

January 31, 2026

Dealership Rating
Employee Rating

The service department is very friendly, helpful and so accommodating to me over the years. I have been a customer to Acura Berlin for over 6 years and it is also conveniently close to my house! Win win. More

by LETITIAJH23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2026

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

October 27, 2025

Dealership Rating
Employee Rating

Goid service, the hours of service are not good. Offering either late service on weekdays or Saturday service would help a lot more convenient. More

by Lumper321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2025

Acura of Berlin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Eric Diaz General Manager 860-829-3787

October 14, 2025

Dealership Rating
Employee Rating

It was easy making an appointment and I wasn’t kept waiting. Service was quick More

by Raypalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anaia Oquendo

Oct 14, 2025

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

September 30, 2025

Dealership Rating
Employee Rating

I brought my car in for a warranty repair… My service advisor seemed to have common sense which is so rare now a days and my car was fixed when I picked it up More

by LUVMYDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2025

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

September 22, 2025

Dealership Rating
Employee Rating

Very nice and friendly people, easy to talk to, even gave me a quote on some things I needed done to my car More

by Scottrell2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

September 02, 2025

Dealership Rating
Employee Rating

Very friendly, Keith was on top of his game. Would definitely come back for service More

by tblasz28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

August 18, 2025

Dealership Rating
Employee Rating

Great friendly service, very helpful and told me everything that needs to be done with the vechicle upfront and told me what the cost would be for the service upfront no surprise fees More

by VITOS1666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2025

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

August 16, 2025

Dealership Rating
Employee Rating

My service experience was excellent. They kept me up to date on the progress of the service on my car, kept me up to date on expected costs and reasoning behind their recommendations. More

by MEFARRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2025

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

1
...

Dealership Inventory (198 Vehicles)

used 2024 Acura Integra car, priced at $25,462
2024 Acura Integra
used
White exterior
CVT
Front-wheel Drive
used 2022 Hyundai Kona N car, priced at $23,495
2022 Hyundai Kona N
used
Black exterior
Automatic
Front-wheel Drive
used 2025 Acura TLX car, priced at $42,995
2025 Acura TLX
used
White exterior
Automatic
All-wheel Drive
new 2026 Acura MDX car, priced at $68,850
2026 Acura MDX
new
Liquid Carbon Metallic exterior
Automatic
All-wheel Drive
new 2026 Acura Integra car, priced at $55,295
2026 Acura Integra
new
Majestic Black Pearl exterior
Manual
Front-wheel Drive
new 2026 Acura RDX car, priced at $49,150
2026 Acura RDX
new
Canyon exterior
Automatic
All-wheel Drive