Brian Nascarella | Page 13

Absolutely The Best!!!!!!!!!! If your looking to have the best car buying or leasing experience of your life than go see the Professionals at Falmouth Toyota!!! Bottom line this is If your looking to have the best car buying or leasing experience of your life than go see the Professionals at Falmouth Toyota!!! Bottom line this is a fact!!! I have purchased a lot of vehicles in my life and everyone there makes the experience exactly what it should be!!! Thank you to Brian, Keith and Amy and all of you!!!! More

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"A Classy Dealership" After a rather DISTURBING visit to a Toyota dealership on the 'Dark Side' of the Bourne Bridge, my wife and I visited Cape Cod's Falmouth Toyota, look After a rather DISTURBING visit to a Toyota dealership on the 'Dark Side' of the Bourne Bridge, my wife and I visited Cape Cod's Falmouth Toyota, looking for a pre-owned pick-up truck. Brian Nascarella greeted us, actually listened to us, and then showed us several Tacomas that fit our needs and our budget. After we drove a Tacoma Access Cab that had caught our fancy, Brian provided the service history of the truck, explained the extended coverage and benefits of the Certified Pre-Owned program and professionally and politely asked if we had other concerns or questions. When we told Brian we wanted to think about it and consider other options, he did not try to tie us to a chair, hide our keys, or subject us to a parade of managers intent upon insisting we 'do the deal today.' I researched this particular model on-line, comparison shopped another make of truck, and became convinced that this Tacoma was the one I wanted. We returned to Falmouth Toyota the next day to negotiate a fair price for the truck...without drama, pain or suffering. The entire process was pleasant. Amy Killoran, our Finance Manager, handled the paperwork in a courteous, expedition manner. The truck was ready when it was promised, clean, with a full tank of gas. An hour after taking delivery, my cell phone rang. Matt Murphy, the General Manager of Falmouth Toyota, personally called to ensure that we were entirely satisfied with the truck and our buying experience. More importantly, Mr. Murphy thanked us for buying our vehicle from Falmouth Toyota. My wife and I have been buying vehicles for over 45 years. We've had good experiences and we've had bad experiences. Our buying experience with Falmouth Toyota, especially with Brian, Amy, and Mr. Murphy, ranked right at the top. More

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Surprise Surprise Surprise I'd been dreading the whole car buying process, knowing how most dealerships try to manipulate customers. So, when I walked into Falmouth Toyota, it I'd been dreading the whole car buying process, knowing how most dealerships try to manipulate customers. So, when I walked into Falmouth Toyota, it was with some trepidation. I was trading in a 2003 Toyota that had been totally trouble free, but felt it was time. The sales manager, Keith, introduced my husband and I to Brian, and from then on, the whole car buying experience was not only a good experience, it was actually pleasant and fun. Brian didn't try any of the typical sales tactics that we'd encountered in the past, he didn't manipulate the cost or the charges, and he didn't try to sell us what we didn't want. He actually asked us what we wanted, we knew (2014.5 Toyota Camry) what we wanted, found it in the parking lot, and that was that. I'm still amazed at the professionalism and courtesy of everyone we interacted with. As a matter of fact, I highly recommended the dealership to my friend who went up the following week and leased a vehicle. Much to my surprise, a week later, I received a $50 thank you check. Wouldn't even consider going anywhere else ever for a new or used vehicle. More

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Helpful Recently I leased a new Corolla from Falmouth Toyota. Brian Nascarella listened to my needs/concerns and recommended a couple of cars that I should Recently I leased a new Corolla from Falmouth Toyota. Brian Nascarella listened to my needs/concerns and recommended a couple of cars that I should test drive. Quickly I was able to find the best car for my needs. Brian said he would find the car I wanted and called me in a few days to pick it up. I didn't have to go to the Registry. Some time ago, I purchased a new car. from another dealer. The sales person was in such a rush he handed me a screwdriver and told me to put my own license plates on the new car. This would never happen at Falmouth Toyota. At Falmouth Toyota you are treated right so you will be a repeat customer. The service department is the best service department that I have ever dealt with on Cape Cod, especially Tony and Taylor. I am a little cautious when dealing with service departments. A number of years ago, I left my car for the day at a competitor to be serviced. I got a ride to the dealership after work to pick up my car. When I got there, I was told that they did not have time to finish my car and it would be ready the next day. I was stranded without my car or ride. Why won't they call to tell me about the delay? This will not happen at Falmouth Toyota. At Falmouth Toyota, they do what they say they will do and call you if they have any questions or concerns about your car. More

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New Car Avalon I have bought 4 Avalon's from Falmouth Toyota since 2001. The people at Falmouth Toyota are exceptional and so is the service. This is a World Class O I have bought 4 Avalon's from Falmouth Toyota since 2001. The people at Falmouth Toyota are exceptional and so is the service. This is a World Class Operation. I have never heard anyone say a bad word about Falmouth Toyota. Believe me I am not an easy person too please. More

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Praised for Falmouth Toyota We have been a loyal Toyota owners since 1987 - always trading with the same dealership (Copeland in Brockton) - no longer will trade there. I have a We have been a loyal Toyota owners since 1987 - always trading with the same dealership (Copeland in Brockton) - no longer will trade there. I have a couple of excellent service experiences with Falmouth Toyota. My wife & I just had an excellent sales experience - no pressure, relaxed, open conversation - explained the features of the new car versus those of the car we would trade-in. Brian explained the pricing - all aspects & options - we understand the finances. Anthony's inspection of our trade-in was fair - no problems. This was the most relaxed auto sales experience we have ever had - going back to the early 1960's. More

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Great experience buying a Toyota Avalon at Falmouth Toyota The sales person was extremely patient and very well informed. We felt as though he was there to serve us and help us in any way possible to do what w The sales person was extremely patient and very well informed. We felt as though he was there to serve us and help us in any way possible to do what was best for us. After bringing in us for a test drive and answering all our questions he was very helpful in getting us a great Price and after we decided to purchase he spent time with us explaining all the features. My wife and I were very impressed with the entire experience. We felt as though we met someone who put our needs first and was concerned to help . We were so impressed we got the dealership owners phone number and called to say how pleased we were. More

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Awesome experience (3rd time) ! This is why I keep coming back to Falmouth Toyota. They are simply the best. There are NEVER any "hard" sales tactics used. It's like buying a car from a friend or family memb back to Falmouth Toyota. They are simply the best. There are NEVER any "hard" sales tactics used. It's like buying a car from a friend or family member!!! More

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My experience from Falmouth Toyota was a very positive one beginning with my first inquiry that I made online. I was promptly contacted and had all my questions answered in a very professional manner. M one beginning with my first inquiry that I made online. I was promptly contacted and had all my questions answered in a very professional manner. My in person experiences were very positive and very easy and comfortable. I never felt pressure or hurried. I worked with Brian and he answered questions and explained things very clearly. I chose to finance a portion of the sale and that too was very clearly explained and the process very easy. i highly recommend working with Brian Nascarella and Falmouth Toyota. i feel I got a good deal and I can easy see why they are held in high regards with their service and reputation. Thanks More

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We expressed an interest in a car that was a color that they did not have on the lot. They did not try to sell us a car in a color we did not want but instead made a trade with another dealer for the car they did not have on the lot. They did not try to sell us a car in a color we did not want but instead made a trade with another dealer for the car of the right color that had the features we wanted. More

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