Brian Jones
Brian Jones at Greenway Kia West

Brian Jones

Service Advisor

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.8
126 Reviews
4.8

126 Reviews

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126 Reviews of Brian Jones

October 01, 2025

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Employee Rating

Awesome awesome awesomeness and so many other things that are in your life and that you are doing More

by cmfflem03
Service Price Transparency
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Recommend Dealer
Yes

October 01, 2025

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Was not updated on any progress or any status of the vehicle during the time of service only received notification when it was time to be picked up. Car was dirtier than when left there and passenger se More

by gregorysbb
Recommend Dealer
No

Other Employees Tagged: Brian Jones

Oct 01, 2025

Greenway Kia West responded

Gregory, I’m very sorry to hear about your recent service experience. Not being kept updated and finding your vehicle in that condition is unacceptable, and I’d like the chance to review this personally. Please email me at markfoster@greenwayauto.com with your visit details or RO number so I can look into this and work toward a resolution. — Mark Foster, Service Manager

October 01, 2025

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Paid close attention to my car issues. Did everything he could to accommodate me and expedite the service order. More

by pjnievescpa
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keiara Lluberes

Oct 01, 2025

Greenway Kia West responded

Thank you for the 5-star review! We’re glad our team was able to pay close attention to your concerns and expedite your service. It’s always our goal to provide a smooth and reliable Kia service experience in Orlando. We look forward to serving you again. — Mark Foster, Service Manager

October 01, 2025

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EXCELLENT SERVICE, FAST, RELIABLE, REMEMBERED MY NAME, VEHICLE WAS FIXED AHEAD OF TIME, GREAT PLACE More

by bodyshop16
Service Price Transparency
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Recommend Dealer
Yes
Oct 01, 2025

Greenway Kia West responded

Thank you for the fantastic 5-star review! We’re glad to hear our team delivered fast, reliable service and even finished your vehicle ahead of schedule. It’s always our goal to make every visit a great Kia service experience in Orlando. We look forward to helping you again! — Mark Foster, Service Manager

September 30, 2025

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Great Dealership and location close to my resident, never had to wait for an appointment, always love working with Tony , also l like the service of bringing customers home while their vehicle is being serv More

by WILLIE.HOPE2
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Recommend Dealer
Yes

Other Employees Tagged: Lana Gault, Tony Nguyen

Oct 01, 2025

Greenway Kia West responded

Willie, thank you for the 5-star review! We’re glad Tony continues to make your visits great and that our shuttle service makes things more convenient. It’s always our goal to provide a smooth and reliable Kia service experience in Orlando. We look forward to serving you again! — Mark Foster, Service Manager

September 29, 2025

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Totally Worth The Drive. Car Drives Like New. Professional & Nice, Especially Keiara. Coffee Was Good. More

by BENTLEY012262
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Recommend Dealer
Yes
Sep 29, 2025

Greenway Kia West responded

“Thank you for the 5-star review! We’re glad the drive was worth it and that your car feels like new after service. Keiara will be happy to know her professional and kind care made a difference. At Greenway Kia West in Orlando, our Kia service center is focused on keeping every vehicle performing its best—with a little extra comfort like fresh coffee while you wait. We look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 28, 2025

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All the attention, from the first day with Keiara it has been incredible, I will continue taking my cars to this location More

by Judvv87
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Recommend Dealer
Yes
Sep 29, 2025

Greenway Kia West responded

Thank you for your 5-star review! We’re so glad to hear that Keiara has provided you with incredible service from day one. At Greenway Kia West in Orlando, our Kia service center is committed to long-term care and earning your trust so you’ll always feel confident bringing your vehicles to us. We truly appreciate your loyalty and look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 27, 2025

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Super thanke to Kia dealer ship. special thanks to Mr.Brian who took great care of my car.to the rest of the staff THANKS FOR ALL YOUR GREAT WORK.. MAY GOD BLESS ALL.. More

by williebrady46
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Recommend Dealer
Yes
Sep 29, 2025

Greenway Kia West responded

Thank you for your 5-star review and kind words! We’re so glad Mr. Brian took great care of your car and that our staff made the experience a positive one. At Greenway Kia West in Orlando, our Kia service center is committed to excellent care, teamwork, and service that guests can truly count on. We appreciate your blessings and look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 26, 2025

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⭐⭐⭐⭐⭐ 5 stars for Kia Service Exceptional service from Briant and Mr. Gabriel! From the very beginning, they were friendly, professional, and attentive to every detail. They took the time to explain ever More

by Daigridcols
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gabriel Taurus

Sep 29, 2025

Greenway Kia West responded

Thank you for the wonderful 5-star review! We’re thrilled to hear that Briant and Mr. Gabriel provided such exceptional service—professional, attentive, and focused on clear communication. It’s great to know you appreciated the excellent pricing and fast, hassle-free delivery as well. At Greenway Kia West in Orlando, our Kia service center is dedicated to responsibility, customer care, and stress-free maintenance from start to finish. We truly value your recommendation and look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 26, 2025

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Communication is outrageously terrible. My car was there for 2 days and I was NEVER contacted about a single thing wrong with my car, or anything. More

by srairwalk
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Recommend Dealer
No

Other Employees Tagged: Charles Ward

Sep 29, 2025

Greenway Kia West responded

I’m very sorry to hear about the lack of communication during your recent visit. Keeping our customers informed is essential, and we clearly fell short this time. I would like to personally review what happened and work to ensure this doesn’t happen again. Please contact me directly at markfoster@greenwayauto.com so I can address this with you. — Mark Foster, Service Manager

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