Brian Espinoza
Brian Espinoza at Honda Cars of Bellevue

Brian Espinoza | Page 2

Sales Consultant

Honda Cars of Bellevue

510 Fort Crook Road N
Bellevue, NE 68005

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4.8
20 Reviews

Dealership Experience

4 yrs, 3 mos

Languages Spoken

Spanish Spanish

4.8

20 Reviews

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20 Reviews of Brian Espinoza

November 07, 2023

Dealership Rating
Employee Rating

Brian Morga-Espinoza greeted me on both visits and inquired what was my purpose for visit. He showed and let me test drive the two vehicles I was trying to decide between. Brian was honest and looke More

by mcmugander
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tari Brewer

Nov 08, 2023

Honda Cars of Bellevue responded

Thank you so much for the great review! I'm glad to hear Brian and Tari took such good care of you.

August 03, 2023

Dealership Rating
Employee Rating

Pros: - Everyone I dealt with was nice and polite. - I was given my refund for my deposit in a timely manner and with no fuss. Cons: - I was given either no update or vague updates about the st More

by Molly
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Aug 03, 2023

Honda Cars of Bellevue responded

Thank you for bringing your concerns to my attention. As you now know, Honda is currently having major issues getting HR-V's across the border into the United States. Honda only told us what the issues were a few weeks ago. And HR-V's only started to slowly cross the border a little over a week ago. We have had HR-V's sitting in Mexico since May, over three months. Unfortunately, because of this there were no updates to give you and there was no way for us to tell you when your vehicle would actually arrive. This situation is as frustrating for us as it is for our customers, we hate not being able to give our customers an accurate timeframe when their vehicle will arrive. Unfortunately, all of this is completely out of our control. You are correct that they do cross the border into Texas and not New Mexico. But there is a stop within Mexico they make with a NM abbreviation which I'm guessing someone mistook for New Mexico when they gave you an update. We absolutely could and would have refunded your deposit over the phone. You indicated you wanted to come in and discuss the situation and judging by how the conversation started when you were in the dealership you thought you would have to fight to get your deposit back. This was not the case, and the sales manager immediately refunded your deposit. We completely understand your frustration and the frustration all of our inbound HR-V customers are experiencing because of this situation. If you purchased an HR-V from another dealer, you will unfortunately still be waiting weeks if not months before the vehicle arrives. All Honda dealers are in the same situation. Matthew Schworer General Manager

Aug 03, 2023

Molly responded

Thank you for making it an even easier decision to go to the dealer I chose. Emailing a customer "Unfortunately it has been taking longer than expected. Vehicle is still on the way, they haven’t told us exactly when at this moment" is not keeping your customer updated on what is actually happening. This was 7/21 - 7 days before I cancelled my order and asked for my refund. But you knew about the problem weeks ago and did not tell me as per your statement above -"Honda only told us what the issues were a few weeks ago. And HR-V's only started to slowly cross the border a little over a week ago". I was not told that until I came in to cancel my order and it came off as an excuse. Just because a customer is frustrated does not give you an excuse to avoid communication. I wanted facts and straight forward communication and Superior is giving that to me. That is why I am willing to wait my time and give them my business like my family and friends told me I should have done in the first place.

July 14, 2023

Dealership Rating
Employee Rating

Everyone was great! Only thing was the truck was not detailed as specified it would be. Other than that all was superb! More

by anitaguerra1969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chyrlyn Alvarado

Jul 21, 2023

Honda Cars of Bellevue responded

Thank you so much for the review! I apologize that the truck was not detailed better,

July 11, 2023

Dealership Rating
Employee Rating

Outstanding dealership! !! I highly recommend them. Brian Morga-Espinoza was extremely helpful and knowledgeable. He put me in the car I wanted. The rest of the staff was More

by six.robert.e
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tari Brewer

Jul 12, 2023

Honda Cars of Bellevue responded

Thank you so much for the great review! I'm glad to hear Brian, Tari and the entire team took such good care of you. Matthew Schworer General Manager

March 07, 2023

Dealership Rating
Employee Rating

Wonderful experience! Our salesman and all the employees were so nice and helpful and made sure we were happy with our purchase. More

by rdv1995
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chyrlyn Alvarado

Mar 08, 2023

Honda Cars of Bellevue responded

Thank you so much for the great review!

February 20, 2023

Dealership Rating
Employee Rating

Brian M was awesome at helping me get me into an amazing new car!! He was so thoughtful in making sure i got the car that fit me and my needs!! I would definitely recommend him to anyone!! Also got me in an More

by MadalynnL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tari Brewer

Feb 21, 2023

Honda Cars of Bellevue responded

Thank you so much for the great review! I'm glad to hear Brian took such good care of you. Matthew Schworer General Manager

June 21, 2022

Dealership Rating
Employee Rating

I had a very pleasant experience. The sales and finance dept. personnel were friendly and informative. I did think the complimentary coffee could have been stronger, but not all tas More

by tlin60
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Chyrlyn Alvarado

Jun 22, 2022

Honda Cars of Bellevue responded

Thank you so much for the great review!

June 15, 2022

Dealership Rating
Employee Rating

Great customer service and very friendly staff. 2nd time buyer and will continue to work with Honda Cars of Bellevue! More

by Justin S
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chyrlyn Alvarado , Alexander Thrasher

Jun 17, 2022

Honda Cars of Bellevue responded

Thank you so much for the great review!

June 08, 2022

Dealership Rating
Employee Rating

This dealership sold me a used car for excellent market price in the best possible condition. More

by london
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 07, 2022

Honda Cars of Bellevue responded

Thank you so much for the great review!

April 15, 2022

Dealership Rating
Employee Rating

Very professional & very helpful. They had my best interest in mind & made the process very easy. More

by jakeherzx
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chyrlyn Alvarado

Apr 16, 2022

Honda Cars of Bellevue responded

Thank you so much for the great review!

2

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