Brian Coffin
Brian Coffin at Conicelli Toyota of Springfield

Brian Coffin

Service Advisor

Conicelli Toyota of Springfield

860 Baltimore Pike
Springfield, PA 19064

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4.6
93 Reviews
4.6

93 Reviews

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93 Reviews of Brian Coffin

June 12, 2025

Dealership Rating
Employee Rating

Good service. Depending on who’s at the counter, you’ll get someone who’s either chipper or menh! Help staff to have better job satisfaction. AI can’t replace work More

by Very demure, very mindful
Service Price Transparency
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Recommend Dealer
Yes
Jun 13, 2025

Conicelli Toyota of Springfield responded

Thank you for the four star rating and feedback regarding your experience. I'll be sure to share this with our service manager. We appreciate your business. Paula d., Customer Relations

June 09, 2025

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My last appt was about the recall of my 2024 Sienna. I’ve waited for almost 4hrs just to install the volts. It was the longest service I’ve had. More

by kirat143
Service Price Transparency
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Recommend Dealer
Yes

June 09, 2025

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Dealer is ok but service no so good my crust service Mecanic thing lock the hood my second service the suv was leken oil tha Mede a mess on my driveway More

by edlacroce
Service Price Transparency
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Recommend Dealer
Yes
Jun 11, 2025

Conicelli Toyota of Springfield responded

If you have any unaddressed concerns with our service center and a recent experience, I can assist you with speaking to our service manager, Jack DePre. Reach out to me if you would like to be connected. Paula d., Customer Relations, 610-234-2200

May 30, 2025

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Highway Robbery! $600 to replace an exterior door handle and they didn’t fix the dent!! Disappointed! More

by staceystanton
Service Price Transparency
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Recommend Dealer
No
Jun 02, 2025

Conicelli Toyota of Springfield responded

Sorry to hear you were disappointed with your recent service visit. I shared your concerns with our service manager and I believe he is going to review your visit with you. If not, please contact Matt Hoyle at 610-690-6000 ext 5068. Paula d., Customer Relations

May 10, 2025

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Excellent service: excellent technicians and staff. I was kept updated on timing and cost, and here's my 15-year-old car approaching 100,000 miles and still running beautifully. More

by sforres1
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Recommend Dealer
Yes
May 12, 2025

Conicelli Toyota of Springfield responded

We appreciate this great review and positive feedback. Thank you for your continued business! Paula d., Customer Relations

April 29, 2025

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Always great service. Service took less time than expected and everyone was friendly and explained everything. More

by MOORE_TIMOTHY
Service Price Transparency
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Recommend Dealer
Yes
Apr 29, 2025

Conicelli Toyota of Springfield responded

Thanks for servicing your vehicle with our dealership. We appreciate the positive feedback and your business. Paula d., Customer Relations

April 20, 2025

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Employee Rating

Where to begin. Told me I was due for service I get there and say my oil change isn’t due for another 5k miles. Sit and wait for an inspection instead that took 4 More

by biondi5643
Service Price Transparency
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Recommend Dealer
No
Apr 21, 2025

Conicelli Toyota of Springfield responded

Sorry to read that your recent visit to our service center was not up to your expectations. I shared these concerns with our service manager and asked him to look into what took place. If you would like to share your phone #, I can have our Service manager call you. Paula d., Customer Relations Manager, 1-610-234-2200

April 14, 2025

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Employee Rating

Awesome customer service. Great deals. Beautiful showroom. Durable vehicles. Awesome salesman. Attend to your needs. More

by HJKOFFAJR
Recommend Dealer
Yes
Apr 15, 2025

Conicelli Toyota of Springfield responded

Thank you for the kind words and five star rating. We appreciate your business. Paula d., Customer Relations

April 08, 2025

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Employee Rating

Exceptional customer service from arrival to departure. The ladies at the check out counter are always very pleasant and kind! More

by lynnloveharris
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Recommend Dealer
Yes
Apr 08, 2025

Conicelli Toyota of Springfield responded

We appreciate you servicing your vehicle with our Toyota service center and appreciate the business. Paula d., Customer Relations

March 28, 2025

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Employee Rating

I received excellent customer focused service, which was very much appreciated. The waiting time for service was minimum. More

by walterfinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2025

Conicelli Toyota of Springfield responded

Thanks for servicing your vehicle with our dealership. We appreciate the kind words and positive feedback! Paula d., Customer Relations

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