Brett Sopocy
Brett Sopocy at Greenway Kia West

Brett Sopocy

Service Advisor

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.5
102 Reviews
4.5

102 Reviews

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102 Reviews of Brett Sopocy

November 03, 2025

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Employee Rating

Next time when someone makes an appointment, please don’t keep the car ALL day without even a call just to say if the vehicle is ready or you need more time to fix the issue. My time and car is important to More

by jayantmom234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Foster

Nov 03, 2025

Greenway Kia West responded

I’m very sorry to hear about your experience, and I truly understand how frustrating it must have been not to receive an update about your vehicle. That’s not the level of communication or care we expect from our team here at Greenway Kia West, and I sincerely apologize for the inconvenience. Your time is just as important to us as the quality of our work, and I’d like the opportunity to make this right. Please reach out to me directly at markfoster@greenwayauto.com or call the dealership so I can personally review what happened and address your concerns. — Mark Foster, Service Manager

October 30, 2025

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Employee Rating

The manager Mark is awesome but he need to talk to his employees. How can you drop a vehicle off at eight in the morning and asked to pick it up and it’s still on the bay after seven then they don’t know More

by jayantmom234
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Foster

Nov 03, 2025

Greenway Kia West responded

Thank you for taking the time to share your feedback. I’m very sorry to hear about the delay and confusion you experienced — that’s not the level of organization or communication we aim to provide at Greenway Kia West. I truly appreciate your kind words about me and the service team, but I understand how frustrating the situation must have been. I’d really like the opportunity to personally review what happened and make it right. Please reach out to me directly at markfoster@greenwayauto.com or call the dealership and ask for me. — Mark Foster, Service Manager

October 29, 2025

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Employee Rating

I will not be returning to Greenway Kia. I feel like they don’t care at all about me as a customer. First of all I asked for a service advisor to call me over a month ago and this didn’t hap More

by RONGILBER1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 03, 2025

Greenway Kia West responded

I’m very sorry to hear about your experience, and I appreciate you taking the time to share this feedback. What you described isn’t the level of communication or customer care we stand for at Greenway Kia West. I completely understand your frustration — especially with the delay in follow-up and the confusion around scheduling and pricing. I’d really like the opportunity to review what happened in detail and see how we can make this right for you. Please reach out to me directly at markfoster@greenwayauto.com or by phone so we can talk through this personally. — Mark Foster, Service Manager

October 28, 2025

Dealership Rating
Employee Rating

Good customer service, will recommend to family and friends Great service that is why I will keep returning More

by Isadian3
Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy

Nov 03, 2025

Greenway Kia West responded

Thank you so much for the great review and for recommending us to your family and friends! We’re thrilled to hear that our team’s customer service keeps you coming back — that means a lot to everyone here at Greenway Kia West. We truly appreciate your loyalty and look forward to taking care of you on your next visit! 🙏🚘 — Mark Foster, Service Manager markfoster@greenwayauto.com

October 25, 2025

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Employee Rating

Very helpful thank you Answer all the questions was giving me updates during the time my car was there More

by MARCUS_DAD
Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy

Oct 28, 2025

Greenway Kia West responded

Thank you, Marcus. We’re happy to hear our team kept you updated and answered all your questions while your vehicle was in for service. Providing clear communication and helpful support is always our goal at Greenway Kia West. We appreciate your visit and look forward to seeing you again here in Kissimmee. — Mark Foster, Service Manager markfoster@greenwayauto.com

October 20, 2025

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Employee Rating

Oil change was a pleasant experience my service writer and team made sure everything got dome to perfect More

by decht562221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2025

Greenway Kia West responded

Thank you so much for your review! We’re glad to hear your oil change experience was pleasant and that our Service Team at Greenway Kia West in Orlando made sure everything was done perfectly. We appreciate your trust and look forward to helping with your next Kia maintenance visit! 🔧🚗 — Mark Foster, Service Manager · markfoster@greenwayauto.com

October 18, 2025

Dealership Rating
Employee Rating

Excellent Good service always with the best customer service, the staff is attentive to answer any questions you may have More

by lilianadron24
Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy

Oct 22, 2025

Greenway Kia West responded

Thank you so much, Liliana! We truly appreciate your kind words and loyalty to our Service Department at Greenway Kia West in Orlando. Our staff is always happy to provide excellent customer service and answer any questions to keep your Kia running at its best. We look forward to seeing you at your next service visit! 🚗✨ — Mark Foster, Service Manager · markfoster@greenwayauto.com

October 14, 2025

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Employee Rating

Every time that I pass by with any question they do such of gentle job. Great customer service and quick attention too. More

by Daniela Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2025

Greenway Kia West responded

Thank you, Daniela, for the 5-star review! We’re delighted to hear that our team at Greenway Kia West in Orlando, FL consistently provides great customer service and quick attention whenever you visit. We truly appreciate your kind words and trust in our Kia service center near me! — Mark Foster, Service Manager · markfoster@greenwayauto.com

October 14, 2025

Dealership Rating
Employee Rating

Great,Great Great great job good job great job great great great job great great More

by LEON57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2025

Greenway Kia West responded

Thank you, Leon, for the enthusiastic 5-star review! We’re so glad you had a great experience with our service department at Greenway Kia West in Orlando, FL. We appreciate your loyalty and look forward to continuing to provide excellent care for your Kia service needs! — Mark Foster, Service Manager · markfoster@greenwayauto.com

October 11, 2025

Dealership Rating
Employee Rating

The service was really nice. The guy that I worked with were at he was stopping.Let's see where he was very helpful.Very patient and it was overall experience I was impressed More

by jenkenndal680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2025

Greenway Kia West responded

Thank you, Jen, for the 5-star review! We’re so glad to hear that our service team provided a helpful, patient, and impressive experience during your visit to Greenway Kia West in Orlando, FL. We appreciate your trust in our Kia service center and look forward to assisting you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

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