Brett Muller

“Beware: High-Mileage Demo Sold as New Without Warning” I purchased a 2025 Hyundai Santa Fe that was listed and documented as “new” with 3 miles. After signing, I found out the car actually had Warning” I purchased a 2025 Hyundai Santa Fe that was listed and documented as “new” with 3 miles. After signing, I found out the car actually had nearly 5,000 miles. When I questioned it, the salesperson admitted they “always put 3 miles” on the form and claimed it was part of the discount — but none of that was disclosed ahead of time. I gave both the dealership and Hyundai corporate a chance to respond. They ignored me. I’ve since filed formal complaints with the Texas Attorney General, Federal Trade Commission, and the Better Business Bureau. I’m still waiting on a fair resolution — whether that’s a refund, replacement, or proper compensation for the misleading sale. More

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I had a great experience with Rose. The dealership itself was nice and clean. I would have appreciated more privacy though. There were customers sitting close by who could possible see The dealership itself was nice and clean. I would have appreciated more privacy though. There were customers sitting close by who could possible see the computer screens and hear private information. Also, the receptionist is the first person a customer comes in contact with and sets the initial tone for their experience...not impressed. More

by hollygodeaux Verified Customer Verified Customer

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An Exhausting Battle Although our salesperson was charismatic and friendly, everything went south when trying to negotiate a fair deal on a new Tucson. This dealer insis Although our salesperson was charismatic and friendly, everything went south when trying to negotiate a fair deal on a new Tucson. This dealer insisted on adding $2995 to the price of the deal with a Platinum Protection Package, and then relentlessly applied all of the classic (aggravating) sales tactics when I objected to the unwanted add-ons. We just wanted a fair and simple deal. We ended up going back-and-forth for an hour before disappointment and exhaustion set in. I would be embarrassed to recommend this dealer, and risk having a friend, co-worker, or family member endure the same circus act. Down the road a few exits, at Demontrond Mazda Clear Lake, we received prompt and clear pricing. With Mazda, there was no need for haggling over up-charges or questionable add-ons. Mazda got our business, again. More

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