Bret Sassaman
Bret Sassaman at BMW of Catonsville

Bret Sassaman

Service Advisor

BMW of Catonsville

6700 Baltimore National Pike
Baltimore, MD 21228

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4 Reviews

Dealership Experience

7 mos

Industry Experience

10 yrs, 1 mo

Languages Spoken

English English

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4 Reviews

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4 Reviews of Bret Sassaman

July 10, 2025

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Employee Rating

My experience at BMW Catonsville was truly outstanding. From the moment I arrived, Ron Ventura had already brought out two cars for me to test drive, showing not only great preparation but also his experie More

by BMW M550
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Sonn, Ron Ventura, Joanna McCarthy , Melanie Hernandez - BMW Genius "Awesome Job as well"

July 10, 2025

Dealership Rating
Employee Rating

My experience at BMW Catonsville was truly outstanding. From the moment I arrived, Ron Ventura had not only great preparation but also his experience as a knowledgeable BMW salesman. He hit all the key poi More

by BMW M550
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 07, 2025

Dealership Rating
Employee Rating

Avoid this dealership AT ALL COSTS. They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who More

by arief.alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 09, 2025

BMW of Catonsville responded

arief.alex, Thank you for taking the time to speak with our General Manager, Joanna McCarthy, and for giving us the opportunity to learn more about your visit. We apologize that the level of communication did not meet your expectations and we have since spoken with our team about your experience. We would greatly appreciate the opportunity work with you again and show you the level of customer service that you expect and deserve. If you would like to give us another chance, please reach out to Joanna directly at 410-818-3356 or jmccarthy@mileone.com to schedule your appointment. Thank you.

June 11, 2025

Dealership Rating
Employee Rating

Bret is professional, knowledgeable and incredibly courteous. He made the entire process smooth and stress-free, clearly explaining what the team would be doing. What sets Bret apart is his attention More

by Embeeski
Recommend Dealer
Yes
Jun 14, 2025

BMW of Catonsville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Catonsville!

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