Bret Hines

I have had to call multiple times for the same issues, I am repeatedly told by Bret Heines and Chris that i would receive a call back by the end of the day, this has yet to happen. Each time I do call the am repeatedly told by Bret Heines and Chris that i would receive a call back by the end of the day, this has yet to happen. Each time I do call the service department to speak with the manager the receptionist sayes they will call his line and before they even do so they say “ he maybe in a meeting”. Only. Once in all the calls I have made there has he answered while I was on the other end and this was after I had expressed my dissatisfaction about how frustrated I am about the lack of respect for a client’s time and handily of the problem at hand. Which presents another issue. I had brought my car for an inspection at my community service station, everything was as it should be. They could not pass iit to bring it to the dealer. Which I did promptly, after diagnosis they said it had an air flow flap problem, which cost me $2018.00. A couple of weeks later I received a letter from BMW that it was covered under warranty., completed the necessary paperwork and a few weeks later received a check for minus $490 dollars The Ken Neil at the warranty department said Rally should have known it? He also said that that part does not need programming ( that’s what the $490 charge was for). I proceeded to call Rally again, spoke with Chris he said it does and he would call Ken and get back me yesterday. He hasn’t. Not only did I have to extend money for what shouldn’t have been, I have used multiple hours trying to rectify Rally’’s errors!!! Extremely disappointed in the service, lack of respect for a clients time and poor customer service…….. More

by lamschenck Verified Customer Verified Customer

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I have been with Rallye for many years and they have always completed my appointments to my satisfaction. always completed my appointments to my satisfaction. More

by RGOLINOW Verified Customer Verified Customer

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They do very timely and professional work. They are also very courteous and understanding. Bret got the services done correctly and very swiftly. They are also very courteous and understanding. Bret got the services done correctly and very swiftly. More

by LOUDOM1860 Verified Customer Verified Customer

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BMW 2014 328i left for the repair when weather is hot and sunny the car stopped on the way. Rallye BMW charged me $319.30 for incorrect diagnostic. I found the issue my self consulting other bmw experts onli sunny the car stopped on the way. Rallye BMW charged me $319.30 for incorrect diagnostic. I found the issue my self consulting other bmw experts online and local mechanic. The issue is fuel control module. I left the bmw again at Rallye and ask them to reproduce issue in hot weather indicated with all steps. When Rallye was changing fuel control module again they charged me $370 and did not subtracted $319 charged me for incorrect diagnostic. $ More than $800 was paid by warranty plus they charged me $700. I talked to Chris service manager and Bret regarding this. But they did not adjusted $319 charged me for incorrect diagnostic. When they fixed this issue I don’t what happened to driver side and passenger side windows curve. The glue is coming out of it and the rubber on top of it is coming out. I am very upset the way the charge the amount plus charging extra and not finishing the job nicely. Rallye was suppose to provide nice service which they are known for but now they charge too much. They fix one thing and spoil other. I don’t what they are going to do it on recall. I want the job should be done nicely why the side curves glue is coming out. If the back seat was taken out while fixing fuel control module then it should fix the same way. Very upset don’t know what to write more. More

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Great Service, everything was on point and as expected. It would of been nice if they washed the more cleaner It would of been nice if they washed the more cleaner More

by albert.katanov Verified Customer Verified Customer

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Cosmo did a great job of keeping me informed of the status of my work on my car. status of my work on my car. More

by MISIROKA Verified Customer Verified Customer

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Changed rim that was not bent. 15+ yrs customer. I was very surprised at the service. 15+ yrs customer. I was very surprised at the service. More

by brianmayers.np Verified Customer Verified Customer

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Rallye BMW is an excellent dealership who took care of my new BMW 540i xDrive. Carol Clark-Muniz did a great job as my service advisor. She took care of a problem and Rallye went above and beyond to fix th new BMW 540i xDrive. Carol Clark-Muniz did a great job as my service advisor. She took care of a problem and Rallye went above and beyond to fix the issue. Carol made sure everything was done perfectly. I have used Rallye BMW over many years for both sales and service, and always had terrific experiences with them. They are a top dealership. Carol Clark-Muniz cared about how the work was done and kept me informed all along the way. All of their sales and service advisors are excellent. I highly recommend Rallye BMW. More

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My experience with the service team was excellent. Also great to have Gabriel Hale back at Ralleye Also great to have Gabriel Hale back at Ralleye More

by RGERSTENBLATT Verified Customer Verified Customer

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Professional, great service, care and a level displaying the service takes their role seriously always the service takes their role seriously always More

by tony.zizzamia Verified Customer Verified Customer

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