Brendan Lackey

Great to talk with professional service managers. Work on my vehicle was done in a timely manner. Work on my vehicle was done in a timely manner. More

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Was is for recall, they were great, let me know how long it would take to update and they were spot on. Very friendly and professional. I would go back if I need service! Thanks Serra Ford it would take to update and they were spot on. Very friendly and professional. I would go back if I need service! Thanks Serra Ford More

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I made an appt for a warranty item over a week in advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of w advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of work they had taken in. Why make an early appointment then? After sitting there all day waiting I texted my service writer Brendan Lackey for an update and received no answer. About 3 o’clock I walked back to check on the status and after checking with the tech was informed they had to order the part and would not be able to do the repair that day. They let me sit all day with no update which was very unprofessional and inconsiderate. I won’t be going back. More

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I went to Service for a battery problem and was greeted by Service Consultant, Brendan Lackey. He understood my concerns and took the vehicle in. It was diagnosed and fixed without delay. by Service Consultant, Brendan Lackey. He understood my concerns and took the vehicle in. It was diagnosed and fixed without delay. More

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