Brant Gamble

After terrible and inconsistent communication, receiving both verbal and text confirmation, receiving a paper copy of the breakdown of the deal, paying a deposit, sending in my drivers license, filling out both verbal and text confirmation, receiving a paper copy of the breakdown of the deal, paying a deposit, sending in my drivers license, filling out a credit app, purchasing a plane ticket and then being in the middle of my connecting flight in Chicago i was called and told the deal was off and needed to find a flight back home unless i accepted their new offer which was $2000 higher or find a flight back home. They were very rude and not one of the managers: Daniel, Sammy, or Derrick would speak with me, they made my Sales woman talk to me and try to explain. FULL STORY. PLEASE READ: It all started on Monday, 8/14/25. I found the best deal by far for a 2025 Hyundai Elantra N, Brand New on Cargurus. I was skeptical of the price so i called them. I was put in touch with a very friendly sales woman. She said she would have to get back with me on the price. After a few she texted me and said the price was only if i met certain criteria, which i didn't. I thanked her for getting back with me and if anything changed to let me know. She then proceeded to ask what it would take to earn my business. I gave her the number that would make it worth it for me to fly down there and drive it 800+ miles back home. She then texted me shortly after and said that her manager approved the offer of $31,400 out the door and asked if i wanted to put a deposit down in order to reserve the vehicle. I texted back and asked if i could receive a call to go over the numbers. I never received a call or text that night. Tuesday, i called multiple times and could only get a hold of the receptionist. I finally received a text from the same number but this was a manager. This number was visible and accessible by bother the Sales Associate and ALL MANAGERS. They sent me the deal and the price was incorrect of $34,000. I responded that the price was incorrect. I then received another text stating "Best Offer" with an offer sheet of $33,204. I then responded that i was confused and sent a screenshot of the agreed price of $31,400 out the door. A manager, Dee, then texted me stating his best offer was $31,400 + Doc Fees and if i did not want it they would remove me from their contact list. I responded by asking for a call to verbally discuss what was going on. I called multiple times Tuesday, asking to speak with either my sales woman (who i found was off) or a manager. I never received a call. Wednesday arrives. I tried calling multiple times, again, with no one responding. Finally they responded and said they were sorry because "they thought i had a trade" even though i made it ABUNDTLY CLEAR THAT I WOULD BE FLYING DOWN THERE. HOW COULD I HAVE A TRADE IF I AM FLYING??? I called again and then a different manager, Sammy, finally called me. He made the same offer of $31,400 + Doc Fees. I told him that i had received a text from his dealership stating $31,400 OUT THE DOOR. He said they made a mistake and could not do that and that was his best deal. I told him i would need a moment to think about it. 1 hour later i texted that i would accept the offer and requested the paperwork so i could sign it. No response. Several hours later i tried calling. No one would take my call or call me back. I then responded again and asked for the link to place my deposit on the car. No response. I called several more times until they closed and again, no one would take my call. Thursday arrives and i finally hear back from my sales woman. She apologized because she had to take several days off for personal reasons but would see what was going on. I then received a text at 1:45 P.M E.T with the agreed $31,400 + Doc Fees along with a link to place a deposit. I paid the deposit, sent my drivers license, and filled out a credit app. I asked for all the paperwork to be sent so i could E-sign it so that A) I knew we More

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Justin was knowledgeable, friendly and was able to facilitate the entire process for us. From test drive to closing everything was smooth and on point. Overall a great experience. facilitate the entire process for us. From test drive to closing everything was smooth and on point. Overall a great experience. More

by FAMMAN.HILL Verified Customer Verified Customer

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Bad service. Bad salesman. No call backs. Vehicle damage. Predatory sales on repairs. Thats why i sold my vehicle Bad salesman. No call backs. Vehicle damage. Predatory sales on repairs. Thats why i sold my vehicle More

by No more hyundai Verified Customer Verified Customer

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Tabitha was excellent to work with! The overall experience was great, we bought a used car and was treated well. The overall experience was great, we bought a used car and was treated well. More

by shawn97 Verified Customer Verified Customer

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Made it very easy and fast to complete the deal. Very pleased with the experience! Very pleased with the experience! More

by stinaboydrn Verified Customer Verified Customer

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Tabitha Brown did a great job with our sales experience. Tulsa Hyundai was a clean and impressive dealership. Tulsa Hyundai was a clean and impressive dealership. More

by ajrlittle61 Verified Customer Verified Customer

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They went over and above to accommodate our schedule. They also did a great job finding us the car we wanted Great customer service They also did a great job finding us the car we wanted Great customer service More

by rsullivan Verified Customer Verified Customer

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Second car purchased from this team. Great experience both times and great people to work with!!! Great experience both times and great people to work with!!! More

by Martiluke9 Verified Customer Verified Customer

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First class operation and wonderful staff. From sales to business office/finance we were treated well and enjoyed the experience. While it was a busy Saturday, and it took time to finish the From sales to business office/finance we were treated well and enjoyed the experience. While it was a busy Saturday, and it took time to finish the deal we were never in the dark and always kept updated. More

by KO Verified Customer Verified Customer

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This dealership is incredibly professional and helpful. Every employee I interacted with was friendly, knowledgeable, and went out of their way to assist. Every employee I interacted with was friendly, knowledgeable, and went out of their way to assist. More

by TROWBRIDGE_24 Verified Customer Verified Customer

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