Brandon Perry

I have had my car serviced by Village Volkswagen in Chattanooga on many occasions. Overall my experience there has been exceptional. Until now and a previous occassion with this same service advisor Chattanooga on many occasions. Overall my experience there has been exceptional. Until now and a previous occassion with this same service advisor. My 2024 Atlas was experiencing an issue that require my car to be kept most of the day according to the service advisor (Dakota) in order to diagnose the problem. I dropped my car off the next morning. He took my keys and ask had I gotten a loaner car. I said no, you told me you would not know if the car would be finished today or have to remain until it was diagnose during the appointment. Dakota then informed me that the appointment only gets your car checked in, not that it would be looked at that day. I have had other appointments here and the car previously had been seen when scheduled. I wanted to speak to the Service Manager (Brandon) but he had not made it in. I left the vehicle and called back to speak with the Service Manager because I was disappointed in what I was told and couldn't believe this was happening. Brittany answered the phone, I asked to speak with Brandon and she wanted to know what I wanted to talk to him about so she could tell him prior to him talking to me. She then replied is this Mrs.W., and I said yes. Several minutes went by. After he was brief on the reason I was calling he answered. I recapped my conversation with Dakota. He now, asked had I reached out to get a loaner? I again replied why would I do that if I don't know if the car is going to be completed today or not. I then said, when I request a loaner they to want to know approximately how long do I think I will need the loaner. I heard other voices in the background. I could tell this was not going to go well. And suddenly he said you can tell them you will need it until next week. Without looking at my car this determination was made. It felt like retaliation had reared up. I complained and the powers at be were going to make me wait, even if the issue was simple and could have been completed today. I voiced my opinion and dissatisfaction in how an appointment became, not really an appointment. So the vehicle would now sit at the dealership for days as a power move. This could have been avoided had the service advisor taken a moment to explain what would go on when I made the appointment. You may think, just get a loaner. Well I drive a full size SUV, and have to take a child to college this weekend and need every bit of trunk capacity that my vehicle has with the back seats down. So a loaner, which in the past have been compact vehicles would not be feasible. I said I was coming to get my vehicle and I may have to take it to Atlanta to have it done. I and my husband went to the dealership to pick the car up. He went to the Service department and I went to the front desk and ask for the owner's number because I was beyond disappointed in the interactions. I knew the Bowers family owned the dealership. A gentleman that introduced himself as the GM (Shannon) said I could talk to him. I was reluctant at first because when people work closely together sometimes they become friends and they will not take corrective action when issues arise with customers and employees. After speaking with the GM for several moments he told me that he was in the room and heard the conversation. He explained the process and what slows down the process. I felt at ease and understood. At first he didn't understand the issue with leaving the car and getting a loaner. And then when I told him about getting a kid to school he understood, why I need the vehicle back. My husband walked up and stated that Dakota said we could not bring our vehicle back here for service. Shannon said, we could. What made Dakota think he could make that decision. PRIVILEGE, ENTITLEMENT, all because he was mad I complained. What reaction did he think those words were going to get. The only reaction; UNPROFESSIONAL, More

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This is our third VW we have purchased from Chad. He and the entire Village VW staff are professional. We love our new Atlas! He and the entire Village VW staff are professional. We love our new Atlas! More

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Chad and everyone at Villiage VW was just fantastic through this entire buying process! Smooth and no pressure beginning to end. Very happy customers. Second vehicle from them and they will always b through this entire buying process! Smooth and no pressure beginning to end. Very happy customers. Second vehicle from them and they will always be our go to. Thank you all! More

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I will never take my car anywhere else to have it serviced! They are the best! Customer service is top notch! The place is always clean and everyone is very friendly! This is my third time going ther serviced! They are the best! Customer service is top notch! The place is always clean and everyone is very friendly! This is my third time going there to have a car serviced! More

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Great place to buy a car Smitty is great salesman to work with and always enjoy just chatting with him when I stop in for service. We have bought 4 cars from him and always h Smitty is great salesman to work with and always enjoy just chatting with him when I stop in for service. We have bought 4 cars from him and always had a great customer service and enjoy working with him. I appreciate his sales ability and his honesty in knowing the cars and going over every aspect so you feel confident when you drive off the lot. Along with Smitty we have enjoyed working with many people at Village VW because they take great care of you and pleasant to deal with. Thanks Smitty & the staff at Village VW! More

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Great service Brought our 2015 Passat in for service and we are very pleased with the service that we received. Work that was needed was done while we waited. We we Brought our 2015 Passat in for service and we are very pleased with the service that we received. Work that was needed was done while we waited. We were kept informed of the progress but our service writer Ryan who was great to work with. Also the service manager Brandon check to make sure that we were happy with our service experience which I thought was very nice of him. Ryan also said that a lady in parts named Heather was able to find a part that was needed to complete our service. Thanks again for a great service experience More

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Poor unreliable service department I went in to schedule my 2015 Passat TDI for the phase 2 recall & airbag recall. Service advisor told me it would take 2 days & they would not provide I went in to schedule my 2015 Passat TDI for the phase 2 recall & airbag recall. Service advisor told me it would take 2 days & they would not provide a loaner car. I told them it was my only car & this was not an option. I had the recall in the car so I called VW customer service. 2hrs on the phone passed around and was told dealer had to provide a vehicle. Dealer called back week later on Thurs to say they had a loaner. I took in and was again told 2 days. I told them to change the oil bc due to timing i wouldn’t have time to change before an upcoming trip. I called on Monday to check on car. Parts on order. Why didn’t they have parts before they scheduled me? I got the call Wed that car was ready. Picked up car and oil not changed. Excuse that technician was not provided work order. What? I just left then reality steering wheel is not aligned after airbag change. Now I have to deal w this incompetent service group again. More

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Great service My 2015 VW was in need of service and even though I did not have an appointment the service advisor was very helpful. They completed all the work in a My 2015 VW was in need of service and even though I did not have an appointment the service advisor was very helpful. They completed all the work in a timely manner and got me back on the road in plenty of time for my meeting. Thanks Charolene for great service with a smile. More

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Fantastic Ryan is awesome! Fast service and good communication when things are different than expected. Everyone was friendly and attentive. Buy local and serv Ryan is awesome! Fast service and good communication when things are different than expected. Everyone was friendly and attentive. Buy local and service local. Use village Volkswagen. More

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Great service I took my 2018 Jetta to Village VW because the tire pressure light was on and wouldn't reset. I had no appointment because the light had come on when I took my 2018 Jetta to Village VW because the tire pressure light was on and wouldn't reset. I had no appointment because the light had come on when I was on the way to work. I was at the service dept for approximately 20 minutes. During that time, my tires were inspected, filled to the proper air pressure, the light was reset and my car was washed. I wasn't charged a penny. I would recommend Village VW to anyone without hesitation. I've driven Volkswagens for 7 years and the service that Village has always given has been perfect. I wouldn't drive anything but a VW and the dealership is a definite factor in my decision. More

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