Brandon Cannon

My 1st visit for service, and dealing w Monica & Brandon was great. But this 2nd visit, dealing w Brandon, so far, is terrible. I will keep you posted. I had to leave my Yukon for them to diagnose a proble was great. But this 2nd visit, dealing w Brandon, so far, is terrible. I will keep you posted. I had to leave my Yukon for them to diagnose a problem which required it to be cranked from a cold start. Brandon informed me this would be done, first thing in the morning & he would contact me to give me an update. I get home from work @ 5a & figure he would call @ least by 9a. 10:30a, I wake up to no missed calls. So I attempted to call him @ 10:30a & then again @ 11:30a. Unable to reach him, I spoke w the operator who said that he was informed & would call me back. 12:30 Noon & I still haven't heard from him, so now I am calling, attempting to reach the Service Mgr - Nick Rose or General Mgr - Jason Dowdy. I wasn't able to reach either one. At this point, I'm not only highly aggravated, but concerned as to what the heck is going on @ this dealership. I'm about to just go up there & see what is going on, since I'm unable to talk to anyone. Then @ 1:30p, my service consultant, Brandon Cannon finally calls me back. He said he wanted to be transparent & told me that they didn't look @ my vehicle until 11:30a, but that doesn't make me feel any better, because now, I'm going to be in a rental for another day, at the minimum. Had they started the process @ the beginning of the day, like he said they were, I could have possibly been picking my truck up this afternoon. And he never gave any valid reason why they started so late OR why he never contacted me until 1:30p in the afternoon. I realize exceptions can happen, but when you don't reach out to your customer to inform him of what is going on, that really sends a strong signal that you don't give a xxxx. He was apologetic & assured me they would get on it, but that remains to be seen. If great service & customer service is given, going forward, I will make that known. If not, I will make that known as well. More

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Wouldn’t trust anyone else with my Yukon they take care of their customers…. 5stars of their customers…. 5stars More

by MONTEBRITT Verified Customer Verified Customer

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It was great. Fast, friendly, efficient Really? It was awesome. I've never had a better time having my car serviced. Fast, friendly, efficient Really? It was awesome. I've never had a better time having my car serviced. More

by Rlhaley02 Verified Customer Verified Customer

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Always friendly, prompt and through The technicians do a complete inspection and record a video of potential issues. complete inspection and record a video of potential issues. More

by JQUEENCJ1401 Verified Customer Verified Customer

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Such horrible service. I brought my 2024 Acadia in for an oil change, tire rotation, issue with the brake sensor and issue with my posted speed limit not displaying. Bran I brought my 2024 Acadia in for an oil change, tire rotation, issue with the brake sensor and issue with my posted speed limit not displaying. Brandon was our service advisor and from the moment we walked in he was indifferent and couldn’t be bothered. Trying to communicate with him over the few days my vehicle was there was next to impossible. He was misinformed and was giving us incorrect information. Multiple. times. He originally told me that he posted speed limit issue was because I wasn’t logged into Google. I have never been logged into Google in that vehicle and I told him so. I also told him that if one of his Service technicians logged in and it worked then that would be great, but I wasn’t buying it. His next explanation was that it was an OnStar issue. Absolutely not correct because they were the first person we called. Trying to communicate with him was next to impossible. He was either “with customers” or never at his desk and just didn’t return phone calls. Sometimes not for days despite repeated attempts on our end. He finally called to tell me that he needed his rental vehicle back and that it was an OnStar issue and that was that. Absolutely incorrect. We did some googling and found out that we could reset the information system. Oddly enough, that worked. Apparently there was a glitch with the last update. Not sure how Brandon couldn’t figure that out. A simple Google search was all it took. Although we bought our vehicle at Jim Ellis and spent a xxxx of a lot of money, we will be taking it elsewhere going forward. There is zero customer appreciation and Brandon really should find another line of work because this simply isn’t it for him. In closing, I will say that our dealings with Brandon were negative from the moment we walked in. He is misinformed and rude in his dealings. And that alone will be enough to take our business elsewhere More

by Buyingacar Verified Customer Verified Customer

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Too expensive One fifty for oil change, that's outrageous, my escalade, costless I'll just come for this dealership.For warranty work only outrageous, my escalade, costless I'll just come for this dealership.For warranty work only More

by johnmadanat Verified Customer Verified Customer

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It's a very nice place clean like any dealership prices could be a little cheaper could be a little cheaper More

by Vcanova Verified Customer Verified Customer

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Always professional and caring. Walking me through the process and keeping me informed on my vehicle. Walking me through the process and keeping me informed on my vehicle. More

by WILL70512 Verified Customer Verified Customer

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Brandon was great and kept me informed while the service was being done on my Canyon. Once they found that the truck needed a part, he immediately got me a loaner and I was on my way. Overall they made it e was being done on my Canyon. Once they found that the truck needed a part, he immediately got me a loaner and I was on my way. Overall they made it easy for me. More

by Scott OConnell Verified Customer Verified Customer

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Christie was so kind and such a great support with my car issues and Jim Ellis was very accommodating when I had to bring my car back for the same issue. issues and Jim Ellis was very accommodating when I had to bring my car back for the same issue. More

by Koreyhughes1967 Verified Customer Verified Customer

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