Brandi Ford-Rodgers

The customer service is marvelous, and they will welcome you to the BMW family. Thank you Christian for your love and kindness. you to the BMW family. Thank you Christian for your love and kindness. More

Report | Print

Brandi has been my service advisor for several years. She's very efficient, friendly and courteous. She's a pleasure to work with. She's very efficient, friendly and courteous. She's a pleasure to work with. More

Report | Print

Awesome service from salesmen, to service reps and last but not least the BMW Genius. Professional and responsive. but not least the BMW Genius. Professional and responsive. More

Report | Print

It was not our first experience with BMW of SS. This time all went smoothly as always and Miguel Mendez, our sales person, was tremendously helpful and supportive. This time all went smoothly as always and Miguel Mendez, our sales person, was tremendously helpful and supportive. More

Report | Print

The XM Label marks my sixth BMW, with four of those six cars purchased from BMW of Silver Spring. This is also the second vehicle I’ve bought from Desirea, who is incredibly welcoming, patient, and knowled cars purchased from BMW of Silver Spring. This is also the second vehicle I’ve bought from Desirea, who is incredibly welcoming, patient, and knowledgeable. If she doesn’t have an immediate answer, she always knows exactly who to consult to get the information I need. Overall I’ll give Desirea 10/10 Over the past 15 years, I’ve visited numerous BMW dealerships, but none have matched the exceptional customer service provided by BMW of Silver Spring. Also, my service advisor, Brandi, is truly exceptional. More

Report | Print

I have been going to BMW of Silver Spring to service my BMWs for 20 years and I have always had good experiences. Brandi Rodgers has been my service advisor for several years. Brandi is very professional a BMWs for 20 years and I have always had good experiences. Brandi Rodgers has been my service advisor for several years. Brandi is very professional and clearly explains my options for routine service and/or other needed work. More

Report | Print

I always enjoy the Service Tech Video. He’s always informative and precise. It was necessary to have my car picked up by AAA Towing and delivered to BMW of Silver Spring. Surprisingly, she He’s always informative and precise. It was necessary to have my car picked up by AAA Towing and delivered to BMW of Silver Spring. Surprisingly, she wouldn’t start. I called Brandy in the Service Center..She was comforting.. I stopped worrying.. She kept me updated and was reassuring. When I picked up my car, the Service Cashiers were friendly and professional. The young man that delivered my car offered to drive my car out of the garage..He was courteous and opened the door for me. As a senior I take notice and applaud younger generations who take time to be not only professional, knowledgeable and helpful, but also thoughtful. More

Report | Print

Eric Lovo is the salesman every car buyer needs! He's prompt, attentive, knowledgeable, honest and caring. Every aspect of this car purchasing experience was exceptional, just as it was when I purch He's prompt, attentive, knowledgeable, honest and caring. Every aspect of this car purchasing experience was exceptional, just as it was when I purchased my last vehicle from him in 2019. Having met Ms. Tischer in 2000, she assured me I would always have an exceptional sales experience. That along with the service provided though the years is I why I am still with BMW of Silver Spring. Thank you Mr. Lovo for all you do! More

Report | Print

I had an excellent experience with my service representative, Brandi Rodgers. She made all the necessary arrangements that made it easy for me to drop off and pick up my car. She kept me inform representative, Brandi Rodgers. She made all the necessary arrangements that made it easy for me to drop off and pick up my car. She kept me informed every step of the way. She was outstanding More

Report | Print

We thought the sales experience was great but service was very slow in responding to telephone messages. very slow in responding to telephone messages. More

Report | Print