Brad Johnson
Brad Johnson at Capistrano Volkswagen

Brad Johnson

Service Advisor

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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4.5
315 Reviews
4.5

315 Reviews

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315 Reviews of Brad Johnson

March 17, 2026

Dealership Rating
Employee Rating

It was great, thanks Really Really Really really really really really Really great I don't like being on a word counter More

by sidmaxey
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Mar 27, 2026

Capistrano Volkswagen responded

Thank you for your review!

March 17, 2026

Dealership Rating
Employee Rating

My latest experience was very positive. I loved the video from the service tech. Very Quick and timely! More

by PATTYMCOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Actually I thought the guys name was James

Mar 27, 2026

Capistrano Volkswagen responded

Thank you for your review!

March 08, 2026

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Employee Rating

Friendly staff & excellent services. I appreciate how they send you a video to review all the work done and they also include some helpful tips and tricks when it comes to your car.! More

by KVAGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norm Faller

Mar 27, 2026

Capistrano Volkswagen responded

Thank you for your review!

February 13, 2026

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Employee Rating

Brad is always knowledge about by Toureg TDI which is a complicated car to maintain. He is honest and has the best interest in me as a customer as to the recommendations that need repair. Great customer se More

by DENISERANDAZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2026

Capistrano Volkswagen responded

Thank you for your review!

February 12, 2026

Dealership Rating
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The best place on earth! Better than Disney land It's better than sliced bread I'll always come back More

by SCUDERIATIFOSI
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Feb 13, 2026

Capistrano Volkswagen responded

Thank you for your review!

February 11, 2026

Dealership Rating
Employee Rating

Sorry attempt at up charging. Took our car in for a 35K service- basically an oil change and a tire rotation. Got a video, followed up by a “critical “ recommendation for more tha More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 05, 2026

Dealership Rating
Employee Rating

The appointment was not successful because Brad didn’t make the time to do the things that I asked for. He made the appointment at 8am and then said they didn’t have time to get to the car that day so th More

by DAVID.SHAW7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 29, 2026

Dealership Rating
Employee Rating

Prompt, honest, accommodative, well managed. Organized procedures, good communication with technician, informative. Fair, specialist, great customer service. More

by BRYAN.BENNETT949
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Jan 30, 2026

Capistrano Volkswagen responded

Thank you for your review!

January 18, 2026

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Employee Rating

Professional service and knowledge as expected. Courtesy and precise information provided. Very pleasant environment. To recommend to friends More

by RENATO.GIORDANO
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jan 19, 2026

Capistrano Volkswagen responded

Thank you for your review!

January 09, 2026

Dealership Rating
Employee Rating

Straight forward upfront information and updates regarding repair and maintenance services, makes the Capo VW experience very worthwhile - very responsive and respectful!! More

by mwseamz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2026

Capistrano Volkswagen responded

Thank you for your review!

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