Bobby Nichols

I gave a 1 Star because they don't have negatives. Avoid these guys like the plague. My son (a firefighter first responder) bought a $41,000 truck and in 4 months has had to have the radiator repl Avoid these guys like the plague. My son (a firefighter first responder) bought a $41,000 truck and in 4 months has had to have the radiator replaced (over $1,900), had to replace the oil pan gasket, crank case seal and has an engine code repaired under warranty. I went in with him to discuss why the $1900 Radiator was not covered and talked with Bobby Nichols (Parts Manager and acting Service Manager). WHAT HE TOLD US WAS SURPRISING. 1. I asked how the truck could have gone through the presale inspection and Ferguson not find these things and fix them before the sale? Bobby's answer was that the "the used car department is just another customer and just because they find 10 things wrong, they might only fix 5 or 6 of them or they might fix all of them, but it is their decision." Bobby confirmed that they do NOT always fix the problems they find!! I sounded like if they don't fix all of them then they will only fix it IF you find the problem. You might ask your salesman what known defects are in the used "Certified Preowned" car that has not been fixed. Demand the inspection report before you buy anything from them. I guess in these cases Certified Preowned means they certify someone else owned the car before you. In the case of my son’s radiator, it meant that when the radiator broke, he could keep both halves and nothing else. 2. When my son originally called to talk to the service manager to get the truck in, he was told to bring it in, and they would get right on it. He dropped it off that day. Weeks later Bobby Nichols helped get it done (thank you Bobby for that help). However, when I complained about it sitting for weeks unfixed, Bobby again surprised me with his response. He said "Look I have 6.2 engines blowing up all over the place and I have cars that have been sitting out back for over 3 months. If you didn't like the wait, you could have taken it somewhere else!" Boddy, it is hard to get warranty work done from "somewhere else". So much for service after the sale!! 3. I told Bobby I was going to provide negative feedback on the review sites. Bobby's response was typical. He said "I don't respond to threats, and I don't care about the LALA land of the internet.” Bobby, maybe you “Don’t Care” but a lot of us do read reviews. To all of you in the LALA Land of the internet, you might want to buy a car from a dealership which doesn't have "6.2 engines blowing up all over the place" or you might end up with a "Certified Used car with potential issues they didn't fix" put out back with the cars which have been "waiting over 3 months". These aren't my words; they were the quote from the Parts Manager's Bobby Nichols. If they will do this to a First Responder, do you really think they will treat you any better?? Shop at your own risk!! More

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Peompt and thourough service as always, everyone is very helpful, thanks for your reliable service. I know I can always rely on Fergusn to be prompt and thorough. helpful, thanks for your reliable service. I know I can always rely on Fergusn to be prompt and thorough. More

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All the personal were helpful and knowledgeable. Were helpful in getting to us GM points to by accessories. Overall a good experience Were helpful in getting to us GM points to by accessories. Overall a good experience More

by S_kliewer Verified Customer Verified Customer

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Richard went over and above to make sure I got everything I asked for. He shakes the bushes in every department to get thing done for his custo Richard went over and above to make sure I got everything I asked for. He shakes the bushes in every department to get thing done for his customer. More

by zink.dennis Verified Customer Verified Customer

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My experience with the sales team, especially Ramon was exceptional. He couldn’t have done any better and remains the only contact at Ferguson that I feel is trustworthy and valuable. My experience with exceptional. He couldn’t have done any better and remains the only contact at Ferguson that I feel is trustworthy and valuable. My experience with Service and parts has been horrific. I have purchased between 15 and 20 vehicles for myself and my family 30+ years. After starting with Fords and Chevys, and moving to Toyotas and Nissans, the last 15 years or more have been with Mercedes, Porsche, Audi, and a BMW. I can say, without exception that my experience with Service has been exceptional for these last 15 years, dealing with the high-end dealerships. That being said, my current Denali EV vehicle has been the most expensive vehicle I’ve ever purchased. I was somewhat hesitant about using a new dealership and going back to the GMC brand after so long and such success with the imports. After I purchased my EV I drove home at first day and the warning light came on indicating “mouth malfunction of leveling fluid“. Looking that up, I found that it could be serious and although the car was functioning fine and I just thought it was probably a faulty sensor. I brought it in and left it in the service department at Ferguson. Alison service technician indicated that she had never heard of a leveling fluid malfunction and had never seen this Denali EV in their repair shop before and had no idea how long it would take to repair. She did not leave me with much confidence in my prospects. She told me she would have a technician evaluate the car and she would call me with an update on what the problem was and how long it would take to fix. After several days with no word back, I called and found out that it had not even been looked at yet, and she would ask the technician to give it a go the next day. Apparently about a week later, the technician reviewed the truck and recognize that there were several different areas that could be the problem and that it would have to wait in queue with all the other vehicles before he could get around to fully assessing and fixing it. I called Alison back because I never heard from her and she related this message. I waited another week without a word and spoke with her once again at my initiative and effort to find out that the technicians are too busy and that there are only two EV technicians in this could take many weeks. Unfortunately, I need my vehicle for work and travel and a vacation for my family so I found this quite discouraging. On the end of three weeks of having my car in the shop with not one message from the service department to update me but me having to call them every few days to find out what’s going on. I decided to drive down to the service department to remove some items I left in my truck that I needed for my family vacation as I had no thoughts that it would still be in the shop three weeks later for a truck that was brand new when I drove away. When I returned on a Saturday to pick up the items from my vehicle, the service technician noted that there was indeed an entry from the Service technician that the truck had been fixed the previous Saturday and was ready to go. However, nobody contacted me and after two weeks straight of not having any feedback I was in shock and dismayed, as I’d already made arrangements for a different vehicle and for my family vacation. The fix was rather simple just a Mail rooting of a hydraulic line to the suspension leveling system that was easily fixed and covered under the warranty. What is unexcused Able is the lack of communication with me as I had no access to my truck for work and my travels to Arkansas as well as my family trip to Colorado, which was leaving later that Saturday. When I purchased the truck, I also ordered with the help of Ramone the home charging system upgrade that allows somewhat rapid charging from your home to 220V outlet. That and a Tesla adapter were ordered and I was never contacted about their availability. They later found my order, but never contact More

by ARTCONLEYMD Verified Customer Verified Customer

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Knew the answer to all our questions. Didn’t pressure us and took his time. Didn’t pressure us and took his time. More

by ANGELALINDSAYBAM Verified Customer Verified Customer

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Everyone there was so helpful. Richard our salesperson walked us through each step of the way. He was great. Would rate our experience a 10 out of 10. Richard our salesperson walked us through each step of the way. He was great. Would rate our experience a 10 out of 10. More

by WORKMAN0806 Verified Customer Verified Customer

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Great experience with Austin. Fast follow up and answered all questions. Worth the trip to close the deal Fast follow up and answered all questions. Worth the trip to close the deal More

by MARK.W3ZI Verified Customer Verified Customer

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The people are great they work with you to make a good deal Angelo took care of me deal Angelo took care of me More

by ROCKYSAUCEDO6 Verified Customer Verified Customer

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Great customer service and it really seems like they wanna make you part of the GMC family… Thanks guys😃 wanna make you part of the GMC family… Thanks guys😃 More

by JESSI.ROBERTS.5606 Verified Customer Verified Customer

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