Bobby Howard
Bobby Howard at Honda of the Avenues

Bobby Howard | Page 46

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.9
801 Reviews
4.9

801 Reviews

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801 Reviews of Bobby Howard

September 12, 2023

Dealership Rating
Employee Rating

Always great service from Bobby and the technicians. We continue to bring both of our vehicles More

by JVBUTLER99
Service Price Transparency
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Recommend Dealer
Yes
Sep 14, 2023

Honda of the Avenues responded

JV, thanks so much for the 5 star review and especially the kind comments regarding Bobby. We certainly appreciate your business on both of your vehicles and look forward to serving you in the future. All our best. Respectfully, Scott Williams General Manager

September 08, 2023

Dealership Rating
Employee Rating

I appreciate receiving an email asking about my experience. Honda of the Avenues' (Crista and Jason) follow-up to my email message was quick, respectful and thorough. More

by jpalmer20
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Recommend Dealer
Yes

September 07, 2023

Dealership Rating
Employee Rating

I have bought several vehicles from this dealership and it's always a great experience. Bobby provided exceptional service and made sure the repairs were done in a timely manner. More

by PAVON79
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Recommend Dealer
Yes

September 07, 2023

Dealership Rating
Employee Rating

Always excellent service. I always receive first class treatment. Thanks! I recommend Honda of the Avenues over all the other Dealerships in town. More

by ONEALRG2006
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Recommend Dealer
Yes

September 07, 2023

Dealership Rating
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No thanks why you you force me to? Just doesn’t make any sense to me More

by bobbyoz
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Recommend Dealer
Yes

Other Employees Tagged: John Lakes, Crista Poynor

September 07, 2023

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Employee Rating

Luci was very through and very good at getting in and out quickly; she went over what was done and what needed to be done next time More

by aneugent
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Recommend Dealer
Yes

Other Employees Tagged: John Lakes, Crista Poynor

September 07, 2023

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N/A N/A N/A N/A N/A N/A N/A N/A More

by STERMANP
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Lakes, Crista Poynor

September 07, 2023

Dealership Rating
Employee Rating

Bobby Howard is the most professional service advisor I’ve worked with at this location. Highly recommended. More

by AAALVIN.V2.0
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Service Communication
Recommend Dealer
Yes

September 07, 2023

Dealership Rating
Employee Rating

Joshua in service was excellent. Traveling from PA and my battery was going dead . Joshua took me right in and in 1 hour I had a new battery and the car was washed. Thank you again f More

by karensheriff4
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Recommend Dealer
Yes

Other Employees Tagged: John Lakes

September 06, 2023

Dealership Rating
Employee Rating

Wouldn’t honor the new car service agreement, which covers oil changes for 2 years. Despite being more than 5 months since my previous oil change, despite being over 5k miles since my last change, the More

by Harvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Lakes, Kent Alexander, Thomas Phelps, JJ Quest, Crista Poynor , Evan Dunaway, Clay Fenwick, Richard Norton, Scott Williams

Sep 07, 2023

Honda of the Avenues responded

Harvey, Thank you for sending in your review, while we understand your frustration; it's not that we won't honor your maintenance program but there are strict rules Honda puts in place for every dealer to follow. The program goes strictly by the maintenance minder. The maintenance minder must be at 15% or less before the vehicle is eligible for the complimentary oil change/tire rotation. Unfortunately, there are no exceptions to the rule. I can print out the guidelines for you it you would like a copy. Regarding your driver assist error message, I'd be more than happy to get that taken care of for you. If for some reason we are unable to fix your concern with your vehicle we can absolutely get a Honda field engineer involved. Please give me a call at your convenience. Crista Poynor Service Director 904-370-1300 x1290

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