Bob Kennedy | Page 133

Worst service Lengthy service time. Unsecured parking after work is done. Having new truck problem leaving dealership after works been done. High prices for work d Lengthy service time. Unsecured parking after work is done. Having new truck problem leaving dealership after works been done. High prices for work done. Workers unable to find problem. Leaving dealership after work being done and with the same problem that the truck was brought in for.. Expensive bill without problems being fixed More

by Poor service 101 Verified Customer Verified Customer

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technician Bob was the technician working on my car. He was very helpful and did a job well done in a timely fashion. no complaints here. Bob was the technician working on my car. He was very helpful and did a job well done in a timely fashion. no complaints here. More

by ALEXM_1020 Verified Customer Verified Customer

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worst service for a dealership ever. Jay is full of crap worst ever. insisted on changing my engine but they cant even handle the job right. my jeep is crap because of them and no thanks to a guy named jay. worst ever. insisted on changing my engine but they cant even handle the job right. my jeep is crap because of them and no thanks to a guy named jay. dont ever bring your jeep here. i am part of a forum for ny jeeps and i will share this there and make sure everyone knows what a piece of crap this dealership is and its service department! More

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Friendly, Helpful, Fast No appointments needed for routine service, fast turn-around time, up-front and truthful, professional. Can't ask for more than that. Long distance to No appointments needed for routine service, fast turn-around time, up-front and truthful, professional. Can't ask for more than that. Long distance to travel, but worth it. More

by devitor1 Verified Customer Verified Customer

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They were diligent and reassuring. Thank you .Scott and Jamie were missing deom the service list. They were both very helpful as well. They worked with me to get an answer to my needs. Thank you .Scott and Jamie were missing deom the service list. They were both very helpful as well. They worked with me to get an answer to my needs. More

by dee78lic Verified Customer Verified Customer

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Poor service Vehicle was returned back to me without work being completed. Reported problem to Bob Kennedy and he did not get back to me with an explanation. Vehicle was returned back to me without work being completed. Reported problem to Bob Kennedy and he did not get back to me with an explanation. More

by SCABAN Verified Customer Verified Customer

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Still the same issues I'm still having the same issues with my rear driver side window I was given a rental for a few hours to fix the problem and called back a few hours l I'm still having the same issues with my rear driver side window I was given a rental for a few hours to fix the problem and called back a few hours later that it was fixed with a update but the window still doesn't work I told Richard and bob that the problem happens when it's cold weather outside and they didn't even wait for the temperature to drop to see what I was telling them about I'm still having the same issue with the window so I guess until it's fixed I'll have to keep complaining about it More

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Absolutely the worst dealership ever! I wanted to give zero To start I bought a CERTIFIED pre owned 2011 Jeep Wrangler unlimited. I wanted to purchase a certified pre owned from a dealership because I trusted t To start I bought a CERTIFIED pre owned 2011 Jeep Wrangler unlimited. I wanted to purchase a certified pre owned from a dealership because I trusted that they would ensure quality in my purchase. I couldn't have been more wrong. The wrangler I purchased was leaking water so bad the jack was inoperable. I discovered that about 2 months after purchase. I went into the rear compartment and it was filled with water. Then my breaks started making a little noise I only heard twice. I took it in and found out I needed breaks and rotors. When I brought it in for the break noise I asked them to check on the leak. Afte 6 days! They finally gave me an answer. Neither the breaks nor the leak were covered under the additional extended warranty I purchased. The breaks were 600$ and the leak was a 50$ part but they were going to charge me 280$ labor. Again they took my jeep for 6 days and wouldn't take any of my calls nor would they return them. I had to actually go to the dealership several times in an attempt to get answers. This is by far the worst experience I've ever had with a dealership and I would recommend everyone refuse to purchase vehicles from them or take their vehicles there for service. More

by joemccann1 Verified Customer Verified Customer

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very nice experience I came in for an oil change and was also notified of my inspection expiring soon. Inwas takin in promptly and treated very nicely. I would recommend t I came in for an oil change and was also notified of my inspection expiring soon. Inwas takin in promptly and treated very nicely. I would recommend this dealership to all my friends and family. More

by DOLPHINE12 Verified Customer Verified Customer

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Worst dealership ever If you can go to any other dealer for service, please go there. They have zero customer service. If I could give zero stars I will. I will never recom If you can go to any other dealer for service, please go there. They have zero customer service. If I could give zero stars I will. I will never recommend this dealership to anyone, I'd rather go to a beat down mechanic in the Bronx than come there again. They are out to get your money by all means necessary. I will make it my personal duty to tell everyone I know and meet in NY and out of town never to come to this dealership. You guys are the worst I have come across. No regards for the person paying you and I'm even scared for my car right now. Thank you for doing nothing, waste of time (had my car in the shop for a whole week) never called to tell me what the diagnostic results were, I had to call. Waste of money as they fixed nothing and I still have to pay for them fixing nothing even though I was told that if I fix the issue I did not have to pay for diagnostics only to find out it's still part of it. I have never felt so taken advantage of as a client ever before. Make no mistake this will not be the last review I leave of this company and it's rude and unapologetic staff that look at you from below their noses. More

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