Bob Kennedy

Their Factory trained service technician broke the tabs off my steering wheel that held the airbag in place. They try to tell me that the stereo was broken before they got it not realizing there was a came off my steering wheel that held the airbag in place. They try to tell me that the stereo was broken before they got it not realizing there was a camera in my car that recorded The technician bash my exterior wheel with a screwdriver and rubber mallet to disconnect the airbag. And they still didn't perform any of the recalls. Bob told me I had to pay for the new steering wheel myself even after I showed him the video of his Tech bashing my steering wheel with a screwdriver and mallet. They had my car for nearly a month. They never ordered any of the parts that they broke file the complaint with corporate and after I filed a complaint with corporate Bob refuses to talk to me over the phone and when I've gone into the dealership the people at the advisors desk tell me that Bob's not there . Even though he walked past me on the sales floor without noticing me. He said that his team was doing me a favor by even doing the federally mandated recalls on my car. He told me my car is old and I should buy a new one Even though the dealership called me six different times To buy my car from me I emailed corporate the recorded conversations where Bob is being belligerent and dismissive even after being confronted with the video from inside my car More

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This was a terrible experience, from me having to get my own rental, to not having what I brought my Durango to have fixed, not fixed. Now I have to go through the whole process again. My A/C is making a no own rental, to not having what I brought my Durango to have fixed, not fixed. Now I have to go through the whole process again. My A/C is making a noise which is consistent with a leak and low on Freon. I was told that they did not find a leak and it was low on Freon. It’s a 2 year old Dodge, if it’s not leaking, where did the Freon go???? I’m pissed off and am thinking of switching dealers. More

by gerard.dipreta Verified Customer Verified Customer

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Great from start to finish. The deal was agreed on with ease. They have my business from here on. The deal was agreed on with ease. They have my business from here on. More

by DMEZZANOTTE Verified Customer Verified Customer

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Service at this dealership is always GREAT - never a problem getting car fixed - Bob & Tim great team problem getting car fixed - Bob & Tim great team More

by intboro Verified Customer Verified Customer

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The service was great the staff were extremely professional, courteous and professional. They were knowledgeable and supportive professional, courteous and professional. They were knowledgeable and supportive More

by tison76 Verified Customer Verified Customer

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Bayside always makes me happy and solves all my problems they are just great overall they are just great overall More

by coreylynn.ortiz92 Verified Customer Verified Customer

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Awful dealership! Worse customer service possible. Zero effort with guidance or brand integrity. Do better! Worse customer service possible. Zero effort with guidance or brand integrity. Do better! More

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Bob Kennedy took care of me. He is a man of his word and I highly recommend working with him whenever you need your Jeep serviced. He is a man of his word and I highly recommend working with him whenever you need your Jeep serviced. More

by jsemperteg Verified Customer Verified Customer

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I took my Jeep renagade to the dealer for reprograming my key fob. They were wonderful and professional. The waiting room is clean, confy and offers coffee while you wait. They finished the job sooner than e key fob. They were wonderful and professional. The waiting room is clean, confy and offers coffee while you wait. They finished the job sooner than expected and everything went out well. More

by marielaalonso74 Verified Customer Verified Customer

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This dealership is always attentive, fast, and caring about my car’s needs. I haven been going there for almost 7 years. about my car’s needs. I haven been going there for almost 7 years. More

by katiemay502 Verified Customer Verified Customer

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