Bill Zuccarell

cattim4e responded

Most of this is untrue the first untruth is when I took my car in June of 2024 the only light that was on was my tool light and my car was running perfectly fine I just wanted to exercise precautions with the tool light, they told me that I needed a wiring harness because there was moisture in the harness and they did not see any other issues with the car and when I asked them if the car was safe to drive if there were any problems with driving the car they said no the car is fine to drive they don't see why I could not drive the car, there was no transmission issues and no transmission was mentioned. And what I'm gathering from that untruth is that because like they said they did not charge me a diagnostic fee for the first time I brought my car in in June of 2024 he did order parts it took over a month for them to call me to tell me that the part was in, meanwhile my car was running perfectly fine outside of the tool light and I told them at that time if the car gives me further problems I will bring it back but right now the tool light is out and there's no need for me to spend that amount of money. Moving forward to March of 2025 when I brought my car in my car's tool light was on the shift Park sensor light was on my engine light and my brake light, I took it to them immediately at which time I asked them to check for transmission issues letting them know that it was throwing itself into park break and I would have to move forward to get the park break to release which none of this was going on at the time that I took my car to Yark in June of 2024, my car was taken to them upon the suggestion of Express Transmission which gave them a clear outline of what my transmission codes were and what probably needed to be done in order to get the car running which was not related to the harnesses according to a reputable electrical mechanic it was taken to by the name of Vintage Electrical Auto repair. I was told by Craig Compton that fixing the harness would correct my problem when I asked him was he sure he said yes I'm pretty sure that is when I approve the go-ahead for them to fix the harness. When that did not fix the problem I was told that he's going to run a ground wire to my transmission to prevent having to drop the transmission all together and this should definitely get me going so $933.10 later I agree to that. And to date my car is still throwing itself into park break and the problem has not been resolved at all the harnesses that were repaired had absolutely nothing to do with the transmission or the park brake issue all of the other lights did not come on until after their initial repairs. The water condensation was in the front light all along they only brought that up after the fact that I brought the car back for all the additional issues that their repairs were causing, that front light was exactly the way it was when I initially took my car in in June of 2024 the only reason why my car is not running today is because of the issue that I brought it in for in March of 2025 which is the shift park brake sensor that could be involved with the transmission that has absolutely nothing to do with that harness please I am asking for a refund and if because as a courtesy you did not charge me a diagnostic fee in June of 2024 feel free to deduct that diagnostic fee from the $3,530.91 that I am owed for my problem not being fixed and now you're saying you won't fix my car at all for even more money this is just hurtful and a rip off. The only reason why Express transmission did not repair my car is because it was a hybrid and he thought that yark Ford would know what they were doing and at this point they're saying after all this money they still don't know what the problem is they've did two repairs on my car that didn't fix any of the problems and only made more problems and they don't want to refund me my money that is not fair I have all my documentation to prove such along with the documentation from vintage auto repair stating that the codes from the transmission shop and even Yarks own diagnostics were not even taken into consideration when they did the repairs that they said would get my car fixed that did not fix my car. Show quoted text

cattim4e responded

The other untruth is that my car has not been serviced at all in over 5 years before it came to Yark in 6/2024 I have all the paperwork that shows every oil change, brand new tires Wheeling alignments air conditioning filter cleaning all of those things were done to my car and I have receipts for everything that was done to my car you guys didn't service those things but my car has been serviced and well kept all of this time.