Bill Emerson | Page 5

A truly great dealership with and excellent product Having owned BMWs throughout the USA and Europe, I can personally attest to the greatness of Germain BMW. They exceed the experiences I had with a BM Having owned BMWs throughout the USA and Europe, I can personally attest to the greatness of Germain BMW. They exceed the experiences I had with a BMW owned store in Dusseldorf,, Germany. Their success is basic business skills. Get the right people and product in a great facility and everything will work properly. I lease two BMWs and I could not be more pleased wiht the dealership. Every aspecit of interactions with staff and management has been excellent. More

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Exceptional Professional Service This Company provides a real value added benefit. The quality of service/attention to the customer is thoroughly extended. From beginning to completi This Company provides a real value added benefit. The quality of service/attention to the customer is thoroughly extended. From beginning to completion there's a calming exchange of dialog with a well skilled Service Staff. Rhoel Gray & his team are the consummate Managers making us feel the purchase of their product was the final assurance of a successful experience. More

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Unbeatable service I have worked with Germain BMW for the last 8 years. I have never dealt with a dealership that understands customer service better. From start to fin I have worked with Germain BMW for the last 8 years. I have never dealt with a dealership that understands customer service better. From start to finish... always exemplary service. Mr Grey is the super star of the service department. Courteous, professional and knowledgeable. More

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A good experience Alex did a job of over coming my objections. Pricing fairness, previous experience and did a nice job of bringing me back as a client. Alex did a job of over coming my objections. Pricing fairness, previous experience and did a nice job of bringing me back as a client. More

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My 6th BMW Lease was the best I went in to close one lease and initiate another. I had stringent parameters as to what was manditory in the vehicle and what I needed in the financi I went in to close one lease and initiate another. I had stringent parameters as to what was manditory in the vehicle and what I needed in the financing... All my parameters were met and some were even better for my situation than I had hoped for. I credit this to the teamwork of Raquel with all the Germain departments involved, the business team conferred with her several times. Everyone pitched in and made the process comfortable and worry free. As the title implies, this is the best BMW deal so far and is why I have recommended Germain and BMW to all my friends and associates and it is thanks to Raquel and her competence this time. The owner Flavio Galasso is the man who built the team and my congratulations go to him. Thanks for everything. More

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Individualized service. Raquel Stolba took the time to ask .....what do you want ? I gave Raquel our BMW wishlist and she got to work. One of the items on my wishlist was Raquel Stolba took the time to ask .....what do you want ? I gave Raquel our BMW wishlist and she got to work. One of the items on my wishlist was interest free financing. Raquel delivered. She found some 5 series vehicles that matched our list AND she informed us of the BMW interest free 60 month financing. In addition, Raquel shared additional financial incentives and the rest is history. We love our new 5 series BMW and we're very grateful to Raquel for guiding us from wishlist to purchase during our BMW purchase process. In addition to Raquel's excellent service.....I must mention that,prior to meeting Raquel we've faithful Germain BMW customers because of Bill Emerson in the service center. He is responsive, efficient and makes it happen. Mark in finance is another "makes it happen" person. Also, enjoyed our sales and genius bar experiences throughout this purchase. More

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Excellence means means being better than 1974 I am 71 years of age just a number much like my first BMW 2002 I bought in 1974 in Toronto. I had previously driven in London frequently a 2002 Tii b I am 71 years of age just a number much like my first BMW 2002 I bought in 1974 in Toronto. I had previously driven in London frequently a 2002 Tii belonging to my best friend. The toronto dealership service made the day and future for me and since then have owned over 9 BMWs. Intersresed with some very short deviations to luxury US and Japanese automobiles. Apart from the obvious engineering prowess and evolving stylistic development from ultra teutonic and form follows function to where we are today."The package and bow on the parcel is the service and the people going the extra mile and asking if everything is ok and is there something else you need or feel you need." My next or 10 th BMW purchase is lurking in my mind and beginning to move to the frontal area of my brain. While I dont know the design details of the new 2018/19 shapes and designs I know from which dealer it will be purchased from namely Germain BMW of Naples FL. Philip M FitzPatrick Naples FL 34110 More

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Always excellent service with Bill Emerson I typically don’t post reviews but I feel I need to add my 2 cents. I don’t understand previous negative reviews; I have a feeling they are simply not I typically don’t post reviews but I feel I need to add my 2 cents. I don’t understand previous negative reviews; I have a feeling they are simply not telling the entire story and might not necessary be fair. I have been dealing with Bill Emerson at Naples BMW for approximately 10 years and Bill always provided me with courtesy and expertise. Bill always goes above and beyond and every service visit for me is pleasant experience. More

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BILL EMERSON ******HORRIBLE SERVICE MANAGER Germain BMW of Naples 11286 Tamiami Trl N Naples FL 34110-1622 Complaint Description: Denied a repair I paid for also Sales manager BILL EMERS Germain BMW of Naples 11286 Tamiami Trl N Naples FL 34110-1622 Complaint Description: Denied a repair I paid for also Sales manager BILL EMERSON should be trained on how to speak to customers in front of their children. First my front right rotor was replaced 3 time by bmw of Sarasota. There was a vibration that kept coming back. So after three repairs there I decided to go to BMW Naples to have it fixed since it was repaired three time with no success. So went to BMW of Naples and at that time they replaced the rotor again and explained how it was all BMW of Sarasota's fault. They had made faulty repairs and BMW of Naples Stand behind their work. Overall it was a pleasant experience with Ron Arnold Service manager. Of course after 1 month it started again and Ron Arnold told me to bring it back in two weeks after he returns from vacation so he could be there. Unfortunately I got a flat tire in the meantime so I called for a service appointment. That's when I happened to get Bill Emerson on the phone, what a bad day he was having. First I asked if he could give me any information on buying a new tire and getting a alignment. He told me to go where ever I want since I was not close by Naples. So I then asked if I could get it towed there since I have a appointment in a few days. This is when it started, he said don't bring it here we are not touching your car. I said ok?, He then went on to tell me very loudly and rudely how ignorant I was and my right front rotor goes bad every 1000 miles because of the way I drive my car. So I calmly asked if they had any equipment they could plug into my car to see acceleration and deceleration. He responded yes, so I said I will come there and you can see how I drive. If you can show me I drive anything but conservative don't make the repair, I take care of my property and im not 18 years old. This enraged him and he went off on a rant about me being a horrible driver and they are not standing behind anything on the car because the way I drive. Then he hung up on me and I had to turn around and explain to my kids why a BWM employee was yelling at me over Bluetooth. Then on the day of my original appointment I find out after half way there ( 3 HOUR RIDE ), I call Ron who informs me BILL EMERSON has canceled my appointment and told service staff not to speak to me. I have never in my life dealt with such immature practices. Your Desired Resolution: All i want is the repair to be made right. I paid for it and was patient while it was repaired. Now after 1000 miles I have a car im embarrassed to take clients in again. I have even been willing to trade the car in if it cannot be fixed, but now BMW has cost me sever thousand fixing the same issue multiple times. BILL Emerson needs some training I own several business and would be livid if my employees treated customers in this fashion More

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Above and beyond Between Chuck and Bill it does not get any better. Just the most genuine down to earth very service minded in this industry . Great job always thank Between Chuck and Bill it does not get any better. Just the most genuine down to earth very service minded in this industry . Great job always thank you A. Suid More

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