Bill Baker

I reached out to Jim Norton Toyota after finding my desired 2025 Toyota Highlander Hybrid Limited on their dealership website. My wife and called on a Monday holiday (Labor Day) and Robert answered. He desired 2025 Toyota Highlander Hybrid Limited on their dealership website. My wife and called on a Monday holiday (Labor Day) and Robert answered. He confirmed that they had an inbound unit on the way and it hadn’t been sold yet. That was amazing news because j had already contacted between 5-10 Toyota dealers within a 300 mile radius who had shown Hybrid Limited models on their websites only to be told that they had been either already sold or were factory orders by customers. I was told by these salesmen that they had done searches for Highlander Hybrids to no avail and the models they had seen were all either Platinums or XLE’s. They told me that i would either have to compromise and purchase a model that they had in inventory (like a non-hybrid version or a much more expensive Grand Highlander) or my only other option was to factory order the Hybrid Limited which could take several months. The last wasn’t a plausible option because insurance had totaled my wife’s car and we needed something quickly. I also didn’t want to give up so easily by compromising. Luckily, I didn’t and apparently I didn’t need to. When Robert told me that the unit they had inbound hadn’t been sold yet, we asked if he could accept a deposit to hold it for us. He agreed and took our payment over the phone. I explained that we were looking for the Limited but didnt want a lot of extra options and he was able to remove several of the higher price options that were installed by the distributor at the port - to keep it within our affordable price range. He also was able to work with us on the price even though the model was highly sought after and often demanded at MSRP (or at least close to it). When we originally spoke with Robert, he estimated that delivery to the dealership would take between 3-4 weeks. That was problematic because the rental our insurance was paying for was expiring the next week. When Robert heard this, he offered to get us a rental from their fleet at a rate much lower than we would’ve paid locally. He also under-promised and over-delivered on our Highlander’s delivery. After only 11 days it made it on the lot. A day later we made the hour and a half drive to Tulsa to pick it up and complete the purchase. Robert was transparent about pricing and all of the factory and dealer warranties. He also took the time to show us all the features of our new Highlander. After taking his time with us, he introduced us to finance to complete our purchase. After we finished there, he caught up with us again to send us off in our new vehicle. Robert was a professional from start to finish and I highly recommend him if you’re in the market for a new Toyota. He has over 20 years of experience and is fair and honest, unlike some car salesmen. I will be sending my friends and family his way, and I’d I decide to purchase another new vehicle then he’ll be my first call. More

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Jim Norton was a very clean facility. Frankie was a great salesman, and Nick was an amazing too. Frankie was a great salesman, and Nick was an amazing too. More

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Jim Norton Toyota is a great place to go if you want professional, friendly service and no-pressure sales. They walk you through everything and answer all your questions. I especially appreciated the te professional, friendly service and no-pressure sales. They walk you through everything and answer all your questions. I especially appreciated the texts I got asking how things were going. I couldn't find a specific control and they got back to me right away. More

by Carshopper2019 Verified Customer Verified Customer

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Everyone was friendly and professional in the test drive and also during the financial discussions... and also during the financial discussions... More

by ALLEN5769 Verified Customer Verified Customer

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Always eager to help, friendly, courteous. I’ve never had a complaint that they weren’t able to fix. I’ve never had a complaint that they weren’t able to fix. More

by brynnpage Verified Customer Verified Customer

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Sales people where great mine was bill. I paid cash he got me a deal. I didn’t like the finance department trying to upsell me in what I already purchased. I paid cash he got me a deal. I didn’t like the finance department trying to upsell me in what I already purchased. More

by J Verified Customer Verified Customer

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Very friendly and knowledgeable sales staff. Good selection of new vehicles. My second time purchasing a new vehicle from them. Good selection of new vehicles. My second time purchasing a new vehicle from them. More

by moneelee2 Verified Customer Verified Customer

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I picked up my new car on June 25. Bill was wonderful from the moment I walked in the door. Very attentive. Took the time to sit with me in the new car and explain ALL of the accessori Bill was wonderful from the moment I walked in the door. Very attentive. Took the time to sit with me in the new car and explain ALL of the accessories. Great customer service, very patient. Will buy from again! More

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Everyone from this dealership was friendly, helpful, informative, transparent, quick. I would recommend to anyone informative, transparent, quick. I would recommend to anyone More

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This is the 3rd new vehicle I have bought from Jim Norton. The dealer and the salesman Bill Baker are Fantastic! The process was easy everyone was exceedingly helpful every step of the way. Norton. The dealer and the salesman Bill Baker are Fantastic! The process was easy everyone was exceedingly helpful every step of the way. More

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