Ben Wegener

HORRIBLE Customer Service on the sales team side including managers. Long review but I want to cover everything so I'm accurate on the events . On Wednesday June 18th 2025 my Step daughter and I c including managers. Long review but I want to cover everything so I'm accurate on the events . On Wednesday June 18th 2025 my Step daughter and I came into Ralph Schomp BMW to purchase a Vehicle we had seen online, We waited for a sales person and met Gabe (sales guy) , We talked about a specific vehicle they had for sale and was looking at trading in a Ford f150 Blackwidow Custom truck and depending on the worth would pay the rest in cash. Went on a test drive and told Gabe we were ready for the next steps, A manager (Ben) had to assist to find the value of the truck (being a special addition Blackwidow ) , We waited in the dealership for well over 2 1/2 hours until we decided to go eat , they only came up to us 1 time within that 2 1/2 or more wait to say sorry were working on getting a value on the truck. Gabe said he would call us when they had a value and the build on the truck (note I sent them the build with the Vin number from the dealer and company that built the truck for Ford ) , 5pm ish came around so I called Gabe and he said " The shop sent me up to boulder so when I get back I will call you" NO call back , Next day Thursday the 19th 2025 I emailed Ben and called the sales manager to see if he had received the build specs yet , Well Gabe then send me an email and said " Chad , I told you yesterday I'm Off Thursdays." Not once did I hear or read that he was off on Thursdays in texts emails or in person same with my Step daughter, ok fine so I again called Ben (the sales manager) and he said the truck came back at $40,000 ( first it was $35,000 then $39,000 Now $40,000) also Ben told me he got the build on the truck but it was a different truck so he was comparing it to mine ( even though I sent the accurate build with Vin ) and said its only off by $1,100 dollars lol ok , I said ok I would like to trade the truck and 5 to 6 grand for the car which was dropped online another $500 bucks Wednesday night ( have pictures ) to $47,912 , so a difference of $1912.00 ok not bad I could even honor that because of how much we wanted the car I could up the cash , Ben told me " Let me see what I can do to make it happen and ill call you back" NO Call Thursday or Thursday night NO text , NO email Nothing, Ok Friday morning 10am June 20th 2025 I went to the website to look at the car again and it was gone. I called both Ben and Gabe since they both were working on this deal 3 to 4 times, left messages , NO call back NO answer till I kept calling the store , finally Ben came to the phone and I said you never called me back and now the car is off your site? , he said yes it sold yesterday Thursday ( Gabes day off) I said wait we were working on all this to complete the sale and he said well I don't know why Gabe didn't call you ! REALLY Ben said he would call Thursday after he figured some stuff out ( meaning making the deal happen) , Ben called around 1:15pm and said "Im sorry " wait really that's it no car no deal wait was I confused so I told him why didn't you call me when you said you would to make this deal happen and all he said was "sorry" I can try and find you another car , WHAT so basically I wasted 3 days on the vehicle we wanted that I thought they were working on and sold the car from underneath us and I get a sorry followed by a bunch of excuses and lies that he was called out on by me. So basically their customer service has gone from customer service to let's just make a sale anyway we can. So if you are looking at a vehicle from Ralph Schomp here are some tips. 1) Dress very sharp and expensive you will probably receive better customer service .( Saw it Wednesday while we were waiting) 2) DON'T leave the lot till the deal is done no matter what. 3) Make sure your sales person doesn't have an upcoming day off, they will sell sell sell even if you're making a deal or discussing a vehicle for purchase.( Yes that really happened) More

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The purchase experience at Schomp BMW was exactly the way it is supposed to be. The entire staff was prompt and courteous. While we didn't need to invest time in financing, the entire trade and purchase tran it is supposed to be. The entire staff was prompt and courteous. While we didn't need to invest time in financing, the entire trade and purchase transaction was completed in less than 2 hours. At that point I was in my new X1 and on my way home. My compliments to both Aamin and Ben for making this purchase a very pleasant experience. More

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Great experience! !! I've been working with Milad and he's been incredibly attentive and helpful! I wouldn't consider myself an easy customer, but Milad has been patie !! I've been working with Milad and he's been incredibly attentive and helpful! I wouldn't consider myself an easy customer, but Milad has been patient and has made this an extremely easy process. He got to my number and has been more than fair with every detail. Jason is always a friendly face, and it's great seeing him when I walk into the showroom. More

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I recently had the delightful experience of buying a car from Schomp BMW, and I must say, I couldn't be happier with how it all went. Right from the start, Alex Duquette, Aamin, and Milad were outstanding i from Schomp BMW, and I must say, I couldn't be happier with how it all went. Right from the start, Alex Duquette, Aamin, and Milad were outstanding in their service, making the entire process seamless and enjoyable. Their professionalism, expertise, and sincere concern for their customers truly make this dealership stand out. I wholeheartedly recommend Schomp BMW to anyone looking for a new car. Five stars without a doubt! More

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Our experience at Schomp BMW was great. The process was very straightforward and we love our new BMW. The process was very straightforward and we love our new BMW. More

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Tam was outstanding! Very friendly and knowledgeable. Easy to work with and she never pressures you for a sale. I highly recommend her and will definitely use her next ti Very friendly and knowledgeable. Easy to work with and she never pressures you for a sale. I highly recommend her and will definitely use her next tine I am in the market for a new car. More

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Ben made things right for me. I was fleeing another dealership and he took the time to understand what happened and how he could help. I trusted Ben and he truly helped me out. I I was fleeing another dealership and he took the time to understand what happened and how he could help. I trusted Ben and he truly helped me out. I will be a repeat customer. More

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We haven’t had great experiences in the past with this dealership, but this time was an exception. Johnny was great and understanding of our situation. Thanks for a great experience. dealership, but this time was an exception. Johnny was great and understanding of our situation. Thanks for a great experience. More

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Ian and Ben were fantastic. Very attentive and friendly. I would recommend to anyone. A plus Very attentive and friendly. I would recommend to anyone. A plus More

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Miles has a bright future ahead of him. I felt totally comfortable with the entire experience. I felt totally comfortable with the entire experience. More

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