Ben Slap
Ben Slap at Ourisman Tri-State Subaru
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Ben Slap

Executive Manager

Ourisman Tri-State Subaru

255 E Cleveland Ave
Newark, DE 19711

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8 Reviews

Dealership Experience

11 yrs, 4 mos

not yet
rated

8 Reviews

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8 Reviews of Ben Slap

March 14, 2024

Dealership Rating
Employee Rating

We've been going to Matt Slap for 30 somethin' years, ever since Zee was the manager. We have no intention of shopping elsewhere. "If it ain't broke don't fix it. More

by Sassy
Recommend Dealer
Yes

Other Employees Tagged: Nick V, Greg Winter, Collin Russell, Gregory C. , Ellen, Serena Saul.

Mar 15, 2024

Ourisman Tri-State Subaru responded

We're so glad to have earned your trust at Matt Slap Subaru! It's customers like you that make our job worthwhile. Here's to many more years of working together!

Mar 15, 2024

Sassy responded

Don't thank me, thank your excellent support staff. Especially: John who retired from the repair shop a few years ago, Ben, Zee , the long ago manager of Matt Slap who introduced us to the Subaru;and of late Serena, Ellen, and Saul (who did a splendid job detailing our car), and many others. And of course Debbie who left.Matt Slap a few years ago and who demonstrated all the gadgets and gizmos in our new car. You have an excellent support staff. Keep them!

May 31, 2022

Dealership Rating
Employee Rating

Always greeted with courtesy and staff well versed with Subaru's. Just had warranty done on a 2020 Outback. One issue, car had software update, but on return trip home a warning appeared to indicate Driv More

by squire328@comcast.net
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 31, 2022

Ourisman Tri-State Subaru responded

Thank you for the review! We strive to deliver a seamless and thorough service experience, and it is disappointing to hear that we missed the mark. I apologize for the oversight with regard to your software update and would be happy to speak with you to see how I can help make things right. If you are willing to discuss this further, please feel free to give me a call. Thank you, Fahed Alkaye - Service Manager - 888-418-2820

February 08, 2022

Dealership Rating
Employee Rating

Matt Slap Subaru has great vehicles with lots of options and the service team is incredible! More

by Sumera
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Laura Hart-Siano , Larry Kidd, Siani P

October 26, 2021

Dealership Rating
Employee Rating

If you are considering a Subaru with the 11.6” Starlink Screen, read this. Then google “Subaru Starlink screen failure” do yourself a favor and read a few of those links. These systems freeze constantly an More

by nicnichols
Customer Service
Friendliness
Price
Recommend Dealer
No
Oct 28, 2021

Ourisman Tri-State Subaru responded

Nic, we apologize for any inconvenience we may have caused you. There is a new update that just came out which should address the issue. We've been at the mercy of Subaru and are aware of the concerns. There has not been a fix until this new software update came out. Please reach out if there is anything we can do to help. Thanks. Ben Slap Parts &Service Director 302-453-9900 x166

October 19, 2021

Dealership Rating
Employee Rating

Excellent client services, employees are always patient and courteous, and is always willing and ready to serve there clients More

by Ikwilliams449
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sara K, April S, Nick V, Greg Winter , Aaron J., Mary T.

Oct 19, 2021

Ourisman Tri-State Subaru responded

Thank you for the kind words and review! We're always happy to assist!

April 19, 2018

Dealership Rating
Employee Rating

Best Sales and BEST SERVICE Around My entire experience with Matt Slap Subaru in Newark has been wonderful. The sales team came through on their promise of finding the model I had to h More

by Matt_Slap = Best
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chuck Albright, Sal Illiano

Apr 20, 2018

Ourisman Tri-State Subaru responded

Thanks so much for the five stars! We appreciate you taking the time to tell us about your experience at Matt Slap Subaru. We hope to see you back in here again soon! Best, Eve Slap, Owner

August 07, 2017

Dealership Rating
Employee Rating

Don't even deserve 1 star. TERRIBLE customer service! Where to begin.. long story short. Bright my car in for some warranty work, was told I would hear back from them in 2 days. Never heard. Called severa More

by seriously_pissed_customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sal I.

Aug 14, 2017

Ourisman Tri-State Subaru responded

Hello, Thank you for taking the time to leave us a review regarding your visit to our dealership. I am sorry to hear you were not satisfied with your service, but we appreciate your feedback. Customer service is extremely important to us, and it is always our #1 goal to satisfy our customers. Thank you for your patience and we look forward to working with you again in the future. Sincerely, Eve Slap, Owner

April 13, 2017

Dealership Rating

Damaged my car!! Took my car in for a simple air bag recall and had to make several trips back to have my car fixed. Some of the damages to my car they refused to fix. More

by Spentplsr71q
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Ryan Butler, Chris M.

Apr 19, 2017

Ourisman Tri-State Subaru responded

Hello Mr. Camp, we are very sorry to hear that you had a negative experience with us. It is always our #1 goal to satisfy our customers and it is always upsetting to hear that we failed to do so. We did replace the entire dash as well as the center pocket assembly free of charge and we offered you a very deep discount to replace your rear taillight which was a repair unrelated to the dash, in an effort to repair your negative feelings. We did not cause your tail light damage and feel that we have made every effort possible to rectify the situation. We sincerely appreciate your patronage and hope that you will give us the opportunity to re-earn your business in the future. Ben Slap, Service Manager

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