Ben Ludwig

Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

Helpful 0

Report | Print

Apple Ford attempted to take advantage of my misfortune. They are predatory in all practices. They are predatory in all practices. More

Helpful 0

Report | Print

Apple ford for life! i cant tell you how much i have enjoyed my experience with apple ford. i bought an F150 here years ago for a great price and the customer service the i cant tell you how much i have enjoyed my experience with apple ford. i bought an F150 here years ago for a great price and the customer service then and afterwards has been truly inspiring! i cant say enough how much i have enjoyed it. Thank you everyone over at apple for doing what you do to deliver this kind of service! #customerforlife More

Helpful 0

Report | Print

Great service for brake job I came in to Apple Ford service for some rather extensive brake problems. I needed new pads, rotors, and calipers. Obviously, this service would take I came in to Apple Ford service for some rather extensive brake problems. I needed new pads, rotors, and calipers. Obviously, this service would take a number of hours but I could not leave the truck. So the service department arranged transportation for me so I could continue to get some work done while they were doing repairs. Everything was done with excellence and prices quoted in advance were accurate as were time frames. All staff were friendly and professional. More

Helpful 0

Report | Print

Quick Lane The service at Quick Lane is great. Same with the full Service Department. Everyone goes beyond to help the customer. My experience was excellent and The service at Quick Lane is great. Same with the full Service Department. Everyone goes beyond to help the customer. My experience was excellent and I am very happy. More

Helpful 0

Report | Print

Quick tire change My experience today was amazing thanks to Ben! My husband called in because we had a nail in our tire so Ben checked and told my husband that he had t My experience today was amazing thanks to Ben! My husband called in because we had a nail in our tire so Ben checked and told my husband that he had the tire we needed in stock. I rushed right over and Ben met me in the quick lane as I was pulling in. I told him that I was in a crunch for time because I had to be on the way to pick up my daughter from school in 30 minutes and he assured me he would see what he could do to get this done quickly. They normally estimate a tire change to take about an hour but Ben had our tire change done in 20 minutes! I could not be more thankful to Ben to be so accommodating to my difficult request. More

Helpful 0

Report | Print

Great service Best service and everything was done in a timely manner. Wouldn’t buy a car or get service anywhere else. The bathrooms are always clean. Best service and everything was done in a timely manner. Wouldn’t buy a car or get service anywhere else. The bathrooms are always clean. More

Helpful 0

Report | Print

Ben is the Best of the Best !!! Ben Ludwig, in the Apple Ford Dealership Quick Lane, is the Best of the Best for Knowledge and Customer Service. In fact, I would give him a satisfac Ben Ludwig, in the Apple Ford Dealership Quick Lane, is the Best of the Best for Knowledge and Customer Service. In fact, I would give him a satisfaction rating of 12 out of 10 for EXCEPTIONAL CUSTOMER SERVICE ALL THE TIME !!! Ben Ludwig is one reason why I have been a loyal customer of Apple Ford for all of our family vehicles over the past 25 years. Thanks again, Ben! Dear Apple Ford Management, please promote Ben Ludwig to Quick Lane Manager so that he can teach everyone what Exceptional Customer Service really means! Sincerely, Frank Pesce Hanover, MD More

Helpful 0

Report | Print

Service Department, Quick Lane at Dealership BEN LUDWICK HAS ALWAYS DELIVERED EXCEPTIONAL CUSTOMER SERVICE !!! THANK YOU AGAIN, BEN !!! APPLE FORD MANAGEMENT, IT'S TIME TO REWARD BEN WITH A BON BEN LUDWICK HAS ALWAYS DELIVERED EXCEPTIONAL CUSTOMER SERVICE !!! THANK YOU AGAIN, BEN !!! APPLE FORD MANAGEMENT, IT'S TIME TO REWARD BEN WITH A BONUS AND/OR A PROMOTION !!! BEST REGARDS, FRANK PESCE APPLE FORD CUSTOMER FOR 25+ YEARS More

Helpful 0

Report | Print

Quick service and fantastic care These guys took care of me and my mustang as though I was family. You can bet that I will be back for all future service. These guys took care of me and my mustang as though I was family. You can bet that I will be back for all future service. More

Helpful 0

Report | Print