Austin Simpson
Austin Simpson at Ken Ganley Ford Parma

Austin Simpson | Page 13

Sales Associate

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

Contact Me
4.9
140 Reviews

Dealership Experience

6 yrs

Industry Experience

6 yrs

Languages Spoken

English English

4.9

140 Reviews

Write a Review

140 Reviews of Austin Simpson

December 03, 2021

Dealership Rating
Employee Rating

I felt somewhat disrespected when I was quoted 1 price over the phone then told another when I got there and then charged another price after the fact. Not cool at all. I have a great credit score but tha More

by Extingtion
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Ruper

Dec 20, 2021

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 04, 2021

Dealership Rating
Employee Rating

I was given quick and accurate and friendly service and do depend on my car More

by VincentR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, C.J. Overman, Mark Rezzano , Omar Assad, Dave Moga, Ashley Neely, Brandon Taylor-Mitchell, Daniel Walker

Nov 04, 2021

Ken Ganley Ford Parma responded

It has been a pleasure serving you, Vincent. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

October 23, 2021

Dealership Rating
Employee Rating

Service department had my cor fixed the next day and was effecicient in getting my car fixed. More

by chelle10101010
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman , Dave Moga

Oct 24, 2021

Ken Ganley Ford Parma responded

Here at Ganley Ford West, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 03, 2021

Dealership Rating

My car buying process was seemless John R. Helped me through the entire way. I would absolutely come back if Ford starts making cars again Thank you More

by Tmuranko
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, John Ruper

Sep 03, 2021

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear John delivered such a great experience, and we hope you enjoy your new vehicle. We truly appreciate your feedback!

August 24, 2021

Dealership Rating
Employee Rating

I provided a pre-owned Mercedes from. Ganley Ford dealership…though skeptical, I was pleasantly surprised…Austin provided timely, informative and a customer service orientation…Nick provided excellen More

by FQUARTINI
Recommend Dealer
Yes

Other Employees Tagged: No contact with these people at this time

Aug 24, 2021

Ken Ganley Ford Parma responded

Thank you so much for your kind words for Austin and Nick, and for taking the time to leave us this wonderful feedback!

August 05, 2021

Dealership Rating
Employee Rating

Austin Simpson and John Ruper were super easy to work with. They explained everything in great detail. We would highly recommend to our friends and family. More

by Nicole
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Ruper

Aug 05, 2021

Ken Ganley Ford Parma responded

Thanks, Nicole, for sharing your thoughts about your experience with Ganley Ford West. We appreciate your business and hope to see you again soon! Congratulations on your new vehicle!

August 03, 2021

Dealership Rating
Employee Rating

I highly recommend you visit this dealership, they made buying a car stress free, I was in and out in less than an hour driving my new car home, Austin was very helpful and friendly I would recommend you g More

by Jeremy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Ken Ganley Ford Parma responded

Jeremy, Thank you! Austin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

June 21, 2021

Dealership Rating
Employee Rating

The person that help me was nice.I lost of what the Service was More

by triplett36
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi , Ashley Neely

Jun 21, 2021

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 25, 2021

Dealership Rating
Employee Rating

I expected a dealership to be semi-shady at least, but Ganley didn't feel like it. They got me in to a car that I didn't think I would qualify for, on mostly trust. Good people there, and thank you so m More

by renae.m.graham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 25, 2021

Ken Ganley Ford Parma responded

Thank you, Renae! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

May 20, 2021

Dealership Rating
Employee Rating

Service and Sales were all outstanding, really excellent. Ya'll nailed it. Went from service to Sales in the same day. Thanks everyone. Will S More

by wisub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi , Ashley Neely, Nick, Tracy

May 21, 2021

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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