Austin Russell

My new 2025 CX90 has spent more time at Demontron’s service department than in my driveway They don’t seem to have time to service my car or have any loaner cars nor do they communicate to me what th service department than in my driveway They don’t seem to have time to service my car or have any loaner cars nor do they communicate to me what they are doing or when they intend or doing it This is the 4th time it’s been in for the something and it’s been there a week and the car hasn’t been moved Also all mailboxes are full or not in service which has also been the case in the past No one leaves there phones off for six months If I hadn’t paid for this car I would let it be Repossessed More

Report | Print

This has to be the worst dealership. I purchased a vehicle in Feb, had a sales agreement in place, it originally taking 2 months to correct them, I received the vehicle back, with the s I purchased a vehicle in Feb, had a sales agreement in place, it originally taking 2 months to correct them, I received the vehicle back, with the same issues still in place, after being ignored I wrote a review, this triggered a response. They collected my vehicle and gave me a loaner. This was May 8th. I have continuously followed up with them with almost no updates. I have given them options to fix this, so we can get it closed and I can finally get my vehicle that I am paying for back. They ignored that. The vehicle I currently have from them has plates expiring this month, placing me in a position where I do not have transport to get to work. I have phoned and emailed with no response. This just shows the clear lack of care. I would recommend everyone stay away from this dealership, after sales service and and actual service is horrible. More

Report | Print

Disappointing experience post purchase. Communication has been terrible, and nearly two months after purchase there is no resolution. We just want the personal items taken out of our car wh Communication has been terrible, and nearly two months after purchase there is no resolution. We just want the personal items taken out of our car when dropped off for service returned to us and the broken items promised to be fixed to be resolved. Can’t seem to get a timely call back or return response so do not think we will return to this dealership. More

Report | Print

Do not use their service department. Service Advisors are ok although the techs are horrible. 4 out of 7 times they stated they rotated my tires, I marked them and they did not. I have b Service Advisors are ok although the techs are horrible. 4 out of 7 times they stated they rotated my tires, I marked them and they did not. I have brought this to Austin’s attention and heard he will speak to his techs. 4 times to me in 7 services. Unfortunately this falls on the service manager. Makes me really wonder if they are changing my oil as they state it’s being done on the receipt. Beware of ANY service here More

Report | Print

On behalf of a coworker of mine, I must say this is the worst customer service I have seen extended to anyone. Despite the fact that she is a female, just had her vehicle fully serviced with warrantied en worst customer service I have seen extended to anyone. Despite the fact that she is a female, just had her vehicle fully serviced with warrantied engine work. The vehicle overheated on the first day, it was driven, after picking it up. Called the dealership asking to have it towed and was told it was not their responsibility; she would need to call and arrange a tow truck ($275). Loose bolting was found under the hood. One of the belts on the vehicle is not even spinning. Poor service work, poor quality control on service of vehicle. Not a dealership I would trust to handle my vehicles. Your entire service team may need some additional training in customer service and retention of customer's moving forward. Too bad we cannot select "ZERO STARS". That is what is deserved. More

Report | Print

Whatever you do, don’t use DeMontrond Mazda for any auto repairs! They are trying to make me pay 3,000 for a part that was just replaced under 15,000 miles ago! It’s the turbo in my CX-7 that keeps going o repairs! They are trying to make me pay 3,000 for a part that was just replaced under 15,000 miles ago! It’s the turbo in my CX-7 that keeps going out. It’s definitely a faulty part. If you Google it you will see other people have had problems too w my year model. They said they have a Goodwill dept that could maybe help but I was denied! I am on disability bc of my cancer but that did not matter to them!! Goodwill my xxx!! They are no help at all!! More

Report | Print

Recently purchased a 2021 CX-9. There are two employees, Kenny Froisy and Jonathan Prindle, who have always treated us like family. The experience in buying the vehicle was profes There are two employees, Kenny Froisy and Jonathan Prindle, who have always treated us like family. The experience in buying the vehicle was professional yet personable. Jonathan, in service, always makes us feel important and he listens to what we need. We’ve been buying Mazda’s since 1990 & love these vehicles. The service is a plus. More

Report | Print

Our family loves DeMontrond Mazda! We recentely purchased our 4th Mazda CX-5 from this dealership in the past nine years, 1 for each family member. We have been working with Kenny F on We recentely purchased our 4th Mazda CX-5 from this dealership in the past nine years, 1 for each family member. We have been working with Kenny F on the sales side for the past three years, and he has treated us like family; we feel so special every time we walk into the dealership. We were nervous about switching from the generation 1 CX-5s to generation 2. Still, Kenny took all the time in the world to walk us through all the mechanical, design, and safety updates in the vehicle to comfort us on the quality we would experience. The management team of Ahmed and Jorge are brilliant; they maintain a great group of employees and provide a competitive yet fair rate on all their vehicles. The employees of this dealership maintain a high level of consistency in service, from the car buying experience to every oil change and service appointment you book. Mazda vehicles last forever (we are at 216k+ miles on our 2014 CX-5), and they keep improving yearly by introducing new models and special editions. Most dealerships will forget about you once you purchase the car, but DeMontrond stays connected with each owner throughout the vehicle ownership period and beyond. The service department of Austin and the 3 J's (John, Jonathan & James) are the best! We enjoy seeing this group every time we come in for service. No matter how busy, they are ALWAYS full of energy and spark. We get ALL our servicing done at DeMontrond Mazda and enjoy the benefits of the Warranty Forever package that comes with all new vehicles. More

Report | Print

I have been going to DeMontrond Mazda before it became DeMontrond Mazda. I have bought several new vehicles over the years from Kenny who has always been a fantastic salesman, not too pushy & always work DeMontrond Mazda. I have bought several new vehicles over the years from Kenny who has always been a fantastic salesman, not too pushy & always worked hard to get me everything I wanted. This past Saturday, I was on my way to show houses when I noticed the wrench had came on in my car letting me know it was time to get the oil changed. I pulled in without an appointment, but they made time for my car. I told them I was in a huge hurry so they even push a rush on it so that I was in and out so quickly. I even got a video of what was being done to my car. They have always take care of me & all my family members that have also bought from Kenny. We all really appreciate the great service & the kindness they always deliver even when your in a huge rush they cater to your every need!!! Love this dealership & everyone that works there! BEST SERVICE EVER!!!! More

Report | Print

We had the best experience at DeMontrond!! AK, the sales manager, handled our service to get the blackout package. It was seamless and done in less time than they quoted. LOVE, LOVE, LOVE! Our salesperson M manager, handled our service to get the blackout package. It was seamless and done in less time than they quoted. LOVE, LOVE, LOVE! Our salesperson Mizra Beg was amazing. The whole experience with DeMontrond Mazda was 10 out of 10 hands down! Will 100% be back. THANK YOU! More

Report | Print