Austin Hambelton

I am only giving one star because the service I had has been subpar. I have been transferred to multiple sales reps and they either don't know what they're doing, or don't want to help out unless it makes been subpar. I have been transferred to multiple sales reps and they either don't know what they're doing, or don't want to help out unless it makes their pockets bigger. It's sad, I bought TWO expensive vehicles from them. Ioniq 5n and the ioniq 6. Both 60k and 70k cars. I came back to work another deal but they act like they dont even remember me. I figured I'd get like a loyalty discount for being a returning customer but no. I brought them a customer who also bought an ioniq 5n and I never got my referral money for that. Even after calling still never received it. They want to low ball me on my car but then they will turn around a sell it for 15k more than I would get. They come back to you with a number they just throw at you and expect you to jump on the so called deal. I was trying to get a deal with my ioniq 6 and was told they did the best they can do. I opted out of getting the gap Insurance because it would have raised my monthly payment higher. But weeks later I get a call saying they did me a favor and added gap Insurance without rasing my monthly....how can you do that unless something shady is going on. If that's the case why not do that all the time? It didn't raise my monthly but it tacked on like 4k to my end balance. I didn't ask for it yet they put it the deal without asking me first and had it finalized. Now I'm stuck with a car more expensive then I initially signed for. I kept trying to call back and work a deal but get ghosted. Both cars I bought BRAND NEW also came with damage that they refused to fix or refund me for. All they did was spend a lousy $200 for my windows to get tinted, Both cars I bought BRAND NEW also came with damage that they refused to fix or refund me for. All they did was spend a lousy $200 for my windows to get tinted, Both times. All this to say today they lost a customer. I will not recommend any of my friends to go there either. Since all they care about is making their pockets bigger..what a shame. More

Report | Print

Austin and Gene both did a great job of making things clear and easy as I responded to an online advert. clear and easy as I responded to an online advert. More

by Ethnoquest Verified Customer Verified Customer

Report | Print

The staff was very nice ! Not pushy and Marcus out salesman was excellent and not aggressive car salesman.. showed me options and went out of his way to find what I wanted!!! Not pushy and Marcus out salesman was excellent and not aggressive car salesman.. showed me options and went out of his way to find what I wanted!!! More

by RAFTERC Verified Customer Verified Customer

Report | Print

Julianna took great care of us, giving us her first-hand experience and helping us understand the lease process (our first lease). Loving the new car and glad we went to Phil Long Hyundai! experience and helping us understand the lease process (our first lease). Loving the new car and glad we went to Phil Long Hyundai! More

by DAVID@DARKHORSEINSIGHT.COM Verified Customer Verified Customer

Report | Print

They are amazing! !! They always take great care of me and my beautiful palisade!! Thank you so much to the whole team at Phil Long Hyundai Motor City!!! !! They always take great care of me and my beautiful palisade!! Thank you so much to the whole team at Phil Long Hyundai Motor City!!! More

by BOOGIESMOMMY.13 Verified Customer Verified Customer

Report | Print

Gene and Austin worked with me as an out of state buyer to get the best deal. Great experience. to get the best deal. Great experience. More

by Finn Verified Customer Verified Customer

Report | Print

Great to be met the door. Very professional process with a knowledgeable sales person who led us through the options for us. Smooth sale and finance process. Very professional process with a knowledgeable sales person who led us through the options for us. Smooth sale and finance process. More

by PAUL.L.BYER Verified Customer Verified Customer

Report | Print

Austin and Valen took great care of my husband and I. They both worked hard to make sure we were happy customers. We love our new EV! Thanks Guys!!! They both worked hard to make sure we were happy customers. We love our new EV! Thanks Guys!!! More

by Amy Greenwalt Verified Customer Verified Customer

Report | Print

Joel and Austin were the two guys that helped me out. This was my first time leasing a car and they made it very simple. I didn’t feel pressured compared to many of the other dealerships I’ve been talki This was my first time leasing a car and they made it very simple. I didn’t feel pressured compared to many of the other dealerships I’ve been talking to. Can’t recommend these guys enough. More

Report | Print

Truly a great and honest experience. At a different dealership, I was given no explanation on the price differences against advertised and reality. However, Phil Long Motor City was meth At a different dealership, I was given no explanation on the price differences against advertised and reality. However, Phil Long Motor City was methodical, took time reviewing the offers, and made it a very easy “yes”. More

by ronniecanaanchapman Verified Customer Verified Customer

Report | Print