This is an update from a previous review.
I bought a 2026 CR-V than in papers showed to have only 6 miles but in reality had over 500 miles as it was used as a loaner before I purchased it an
I bought a 2026 CR-V than in papers showed to have only 6 miles but in reality had over 500 miles as it was used as a loaner before I purchased it and also had a dent in back gate. Unfortunately I didn’t notice any of this until a couple days later and it was to late, I tried to get a different car but the Luis from the dealership said they couldn’t give me a different one so He offered to fixed the dent and pay me for the extra mileage( I never received the check) they also as part of the purchase supposed to give me the all season carpets but they give the wrong ones( for a Honda accord 2025) I texted Nate and let him know about the mistake and he assured that I will receive the right ones in the mail but they never arrived.
Worse place to buy a car, don’t go there! They are not honest, I bought 2 Toyotas before at 2 different dealerships and I had an excellent experience. I deeply regret to decide to buy a Honda this time or maybe I just chose the worse Honda dealership in town. I’ll be more careful next time but if you are planning to buy a car, please avoid this place.
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by idaniagarcianasser
Verified Customer
Verified Customer
Dec 30, 2025 -
Brandon Honda responded
Thank you for taking the time to provide this update. I’m very sorry to hear about the issues you described regarding the mileage disclosure, the dent repair follow-up, the missing compensation, and the incorrect floor mats. That is not the experience we want any customer to have, especially on a new vehicle purchase.
I understand how frustrating it must be to feel that commitments were made and not followed through on. Concerns involving vehicle condition, promised payments, and accessories should always be handled promptly and transparently, and I regret that this did not happen in your case.
I would like the opportunity to personally review your purchase, including the mileage concern, the repair agreement, the outstanding check you mentioned, and the floor mats that were supposed to be mailed. Please contact me directly at 813-664-1234 or justin@brandonhonda.com
so I can look into this and work toward a resolution.
I appreciate you bringing these matters to my attention, and I’m sorry we fell short of your expectations.
Sincerely,
Justin Jarrell
General Sales Manager
Brandon Honda
813-664-1234
justin@brandonhonda.com
Dec 30, 2025 -
idaniagarcianasser responded
Hello Justin! As you know Luis took care of my concerns and we got to the agreement that the car will fix, I will get $500 check as a payment for the extra mileage and that the all season carpets will be installed in my car by the time it was fixed and ready for me to pick it up. The car was fixed and Augustine was excellent. The day I picked up the car Luis called me and said he was on a funeral but as soon as he’s back he’ll send the check, that never happened.
The same day Nate gave the box with the carpets but when I get home and open the box I found they were for a Honda accord, my car is a CR-V. I texted immediately and he said they will be sent by FedEx, that was Nov 11 and I haven’t anything.
As you will understand I am very frustrated and upset about the way I was treated and I don’t know if at this point something could change the bad feelings I have about your dealership.
Dec 31, 2025 -
idaniagarcianasser responded
Hello Justin! As you know Luis took care of my concerns and we got to the agreement that the car will fix, I will get $500 check as a payment for the extra mileage and that the all season carpets will be installed in my car by the time it was fixed and ready for me to pick it up. The car was fixed and Augustine was excellent. The day I picked up the car Luis called me and said he was on a funeral but as soon as he’s back he’ll send the check, that never happened.
The same day Nate gave the box with the carpets but when I get home and open the box I found they were for a Honda accord, my car is a CR-V. I texted immediately and he said they will be sent by FedEx, that was Nov 11 and I haven’t anything.
As you will understand I am very frustrated and upset about the way I was treated and I don’t know if at this point something could change the bad feelings I have about your dealership.
Great dealership, great service very knowledgeable and
very helpful. He pays attention to details. I have been going to that dealership to Brandon Honda for the last 12 years. I always recommend Augustine
very helpful. He pays attention to details. I have been going to that dealership to Brandon Honda for the last 12 years. I always recommend Augustine and the technicians so sale person They always try to make it right for us.
We really appreciate it thank you to all
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by Culliganmanoz1
Other Employees Tagged:
Sam Raabe
, Christopher Irvin, Hassan Slim
Sep 29, 2025 -
Brandon Honda responded
Thank you for being a loyal customer for the past 12 years! We truly appreciate your trust in Augustine and our team, and it’s great to hear they always take care of you.
Sincerely,
Justin Jarrell
General Sales Manager
Brandon Honda
813-664-1234
justin@brandonhonda.com
I didn’t plan to buy a car, I haven’t even known the car
model. He introduced me and sold it for me. He is the best sells man ever!
model. He introduced me and sold it for me. He is the best sells man ever!
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by EDEN.GBERHE
Verified Customer
Verified Customer
Other Employees Tagged:
Christopher Irvin
I usually receive great service at this dealership, the
service associates are top notch, informative and knowledgeable.
service associates are top notch, informative and knowledgeable.
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by Maureenheadley413
Verified Customer
Verified Customer
Service Price Transparency
I appreciate Auggie and his amazing customer service.
Each time I bring my vehicle, I can rest assured that it will be examined and well taken care of.
Each time I bring my vehicle, I can rest assured that it will be examined and well taken care of.
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by debutartist82
Verified Customer
Verified Customer
Service Price Transparency
Had a great experience at Brandon Honda!
My service advisor Auggie, was professional, friendly, and made the entire process smooth from start to finish. He answered all my questions, and kep
My service advisor Auggie, was professional, friendly, and made the entire process smooth from start to finish. He answered all my questions, and kept me updated. Highly recommend if you’re looking for a dealership that values service and transparency!
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by Nola
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Issac- Service Advisor
I have been a customer of Brandon Honda for years and
Augustine Cardona has been my main Service Representative, he is very knowledgeable and professional. Excellent service and work.
Augustine Cardona has been my main Service Representative, he is very knowledgeable and professional. Excellent service and work.
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by DavidV2011
Verified Customer
Verified Customer
Service Price Transparency
Great service, thank you for all the support and make
everything in your power to make me feel comfortable
everything in your power to make me feel comfortable
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by leonciocast
Verified Customer
Verified Customer
Service Price Transparency
The service department is excellent.
It is always a pleasure to work with our service advisor Auggie.
It is always a pleasure to work with our service advisor Auggie.
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by wwisner88
Verified Customer
Verified Customer
Service Price Transparency
Very clean environment and professionalism customer
service is very good. Staff takes very good care of your needs
service is very good. Staff takes very good care of your needs
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by Jlmmend98
Verified Customer
Verified Customer
Service Price Transparency