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Ashley Hornung
Ashley Hornung at Germain Lexus of Easton

Ashley Hornung

Service Advisor

Germain Lexus of Easton

4130 Morse Crossing
Columbus, OH 43219

4.5
53 Reviews
4.5

53 Reviews

Write a Review

Dealership Experience

1 yr, 1 mo

Industry Experience

11 yrs, 3 mos

Specialties & Trainings

Senior certified

53 Reviews of Ashley Hornung

October 18, 2025

Dealership Rating
Employee Rating

This dealer didn't communicate what brand of oil was being used on my vehicle until after the service was completed. More

by Easttoedenexpress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 20, 2025

Germain Lexus of Easton responded

I appreciate your feedback. We aim for full transparency during our services, and it's clear we fell short in communicating the details beforehand. If you have any further concerns or questions about the service provided, please don't hesitate to reach out directly. Thank you, Grant Garrison - Service Manager - (614) 383-4177

October 13, 2025

Dealership Rating
Employee Rating

Fast and friendly service. Love the atmosphere and waiting room that is comfortable and offers drinks. More

by SRLEGG67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Daniels

Report | Print
Oct 15, 2025

Germain Lexus of Easton responded

We’re glad to hear you felt at home here! Thank you for choosing Germain Lexus of Easton and for sharing your experience. We hope to see you back next time! Safe travels!

October 08, 2025

Dealership Rating
Employee Rating

The Sales person Steve was Great to deal with , highly recommended. The service department was fantastic also !! More

by KATIMKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Miller, Joshua Barnes, Kasey Dublin, Kevin Daniels

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Oct 09, 2025

Germain Lexus of Easton responded

We're delighted to hear you had a great experience with Steve and our service team! Thank you for choosing Germain Lexus of Easton and for recommending us so highly!

October 04, 2025

Dealership Rating
Employee Rating

They excellent in sales and service after the sale. They follow up on any questions you have. More

by CATHY5170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JB Woodring, Josh Miller, Grant Garrison, Joshua Barnes, Kevin Daniels, Donna Mogavero, Jeff Hathcock, Nathan Spencer, Jorden Ford

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Oct 06, 2025

Germain Lexus of Easton responded

Thank you for your confidence in Germain Lexus of Easton, and for your business. We are grateful to have you as a customer!

October 03, 2025

Dealership Rating
Employee Rating

Every time I have come into Germain for service, they have been very accommodating with any concerns I raise. More

by JCWIGGINS09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 03, 2025

Germain Lexus of Easton responded

We’re happy to hear our service team is always accommodating and attentive at Germain Lexus of Easton. Thank you for your support!

September 30, 2025

Dealership Rating
Employee Rating

performed the service I requestrd and informed me of problems that are needed on my vehicle More

by THECJ5256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 01, 2025

Germain Lexus of Easton responded

Thanks for the awesome review of Germain Lexus of Easton!

September 30, 2025

Dealership Rating
Employee Rating

Pleasant to work with. That covers it. Because I am a man of few words. More

by RICHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 01, 2025

Germain Lexus of Easton responded

Richard, thanks for the awesome review of Germain Lexus of Easton!

September 30, 2025

Dealership Rating
Employee Rating

The dealership was very professional and the service was excellent during my most recent service. More

by CORYEA04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorden Ford

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Oct 02, 2025

Germain Lexus of Easton responded

Thanks for the wonderful feedback about our service at Germain Lexus of Easton!

September 26, 2025

Dealership Rating
Employee Rating

Pleasant and easy to work with. Will return again. Nothing negative to report. See you soon! More

by CSCHOTTC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 29, 2025

Germain Lexus of Easton responded

It was our pleasure to assist you here at Germain Lexus of Easton. See you next time!

September 23, 2025

Dealership Rating
Employee Rating

It was excellent, loaner was ready, appointment was short and Joshua was fantastic. He took the time to educate me with the items I did not know about my car. Corrected my car play that would not connect al More

by dianekrumm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Barnes

Report | Print
Sep 24, 2025

Germain Lexus of Easton responded

Hi Diane, we are thrilled that Joshua was able to assist you so thoroughly and effectively here at Germain Lexus of Easton. Thank you for your feedback!

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