Ashley Hornung

Actually the service rep at Jermaine Lexus is outstanding. She's efficient courteous and overall a pleasure to work with. She's also very knowledgeable. outstanding. She's efficient courteous and overall a pleasure to work with. She's also very knowledgeable. More

by tonyl77 Verified Customer Verified Customer

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Very clean lobby and restroom. Poor leaking coffee machine with only 3 choices of hot drinks. Poor leaking coffee machine with only 3 choices of hot drinks. More

by ddenson7 Verified Customer Verified Customer

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Everything went as smoothly and efficiently as I could ever expect. Ashley was amazing to work with! ever expect. Ashley was amazing to work with! More

by SHOLSWORTH Verified Customer Verified Customer

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I arrived just before 9:30 for a 9:30 appointment. After waiting 20 minutes, I had not spoken to a service rep. When Ashley came out to talk to another customer that arrived after me, I waited until After waiting 20 minutes, I had not spoken to a service rep. When Ashley came out to talk to another customer that arrived after me, I waited until she was almost finished with the other customer. She realized that I wished to speak to her, so she asked me if I needed something. I told here I had been there for 20 minutes without speaking to a rep. She looked at the other paper in her hand and asked me if that was me. Yes it was. When it was my turn, she told me the service should take no longer than 90 minutes. I left at 11:40-2 hours and 10 minutes after arriving. I don’t find this acceptable. The work done was fine, but if I have booked an appointment for a certain time, than I should be taken care of at that time. More

by s24w4 Verified Customer Verified Customer

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Kevin does a great job. Attentive to all our needs. Very professional. Dealership is a great facility Attentive to all our needs. Very professional. Dealership is a great facility More

by GUY_COLE Verified Customer Verified Customer

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Excellent customer service from the time I arrived. Keep up the good work. Stephan R. Douglas , CEO Douglas & Associates Realty .douglasandassociatesrealty.com Keep up the good work. Stephan R. Douglas , CEO Douglas & Associates Realty .douglasandassociatesrealty.com More

by srdrealtor Verified Customer Verified Customer

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Very pleasant to work with. Very clean environment. Hope their assessment of why car didn’t start is correct— starter fob wearing out—get a new one. Wish they had told me how Very clean environment. Hope their assessment of why car didn’t start is correct— starter fob wearing out—get a new one. Wish they had told me how/where to do that! More

by martialt0110 Verified Customer Verified Customer

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Work was performed as requested. Dissatisfied that my car wasn’t washed even though they asked me if I wanted it done. Dissatisfied that my car wasn’t washed even though they asked me if I wanted it done. More

by SJJRG Verified Customer Verified Customer

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Fantastic customer service. Work performed on car was done quickly and efficiently. I highly recommend this dealer ship to anyone considering purchasing or getting service don Work performed on car was done quickly and efficiently. I highly recommend this dealer ship to anyone considering purchasing or getting service done to their vehicles. First class second to none. More

by prepet7 Verified Customer Verified Customer

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Very helpful and easy to communicate with! Answered all our questions and provided excellent recommendations. Answered all our questions and provided excellent recommendations. More

by kim.ruffer Verified Customer Verified Customer

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