Ashleigh Ray | Page 10

Dropped off our 2022 Tucson for service, Fan motor vibration and noise at all fan speeds. The service advisor seemed distant and indifferent to our concerns. On Day two we were not able to get someon vibration and noise at all fan speeds. The service advisor seemed distant and indifferent to our concerns. On Day two we were not able to get someone on the phone in regards to our repair. On day 3, we received a text from our advisor, Ashleigh Ray, stating that the Cabin air filter was dirty and recommended replacement, we agreed to have it replaced. We tried calling her on her cell as she requested. No answer and the voice mail was full so we couldn't leave a message. We wanted to know what was the issue with the Fan Motor discrepancy. Eventually we received another text later that day saying the vehicle was ready. When we arrived I asked her what was the issue with the loud noises/vibrations from the Fan motor? She said that it was a large amount of debris that was interfering with the motor. She could not explain how a large amount of debris got past the cabin air filter/as well as the air intake filter and into the motor. Her answer didn't make any sense. Since the vehicle was in her shop the month prior, a tech looked at those same filters and did not recommend any maintenance at that time. The vibration and noise started after that particular service. We would have been happy if she just said that a previous Tech had miss aligned the assembly and now it has been corrected. Hopefully her next customers will receive truthful explanations. More

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Ashleigh was so helpful and took care of everything. I appreciate the very good service.I also appreciate the ride service. I appreciate the very good service.I also appreciate the ride service. More

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Thank you, Dustin! He has always taken steps to listen to the issues and taken time to help figure them out. Even when things do not go smoothly Dustin has taken steps He has always taken steps to listen to the issues and taken time to help figure them out. Even when things do not go smoothly Dustin has taken steps above and beyond to make up for any inconveniences. He (and Ashley) have been great to work with. I will be back for my next oil change! Thank you:) More

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04/01/2023 When you purchase a Hyundai and/or get it serviced then Larry H. Miller Hyundai of Peoria is the only place to accomplish that. The service is always spot on and with Ashleigh Ray as your se serviced then Larry H. Miller Hyundai of Peoria is the only place to accomplish that. The service is always spot on and with Ashleigh Ray as your service manager everything will run smoothly. She insures that it all gets done the correct way and in a timely manner. 11 Stars again. More

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Appointment at 7am and was checked-in in less than 5 minutes. They texted me when my car was done and was in my car in about 6 minutes. Well done! minutes. They texted me when my car was done and was in my car in about 6 minutes. Well done! More

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Pleasant to work with always helpful and fixed my issue the first time. They also answered all my questions. the first time. They also answered all my questions. More

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Ashley has always been the best. Used LMH for over 20 years. Keep coming back because I trust them and they get the job done. Customer service is a priority. Used LMH for over 20 years. Keep coming back because I trust them and they get the job done. Customer service is a priority. More

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Quick fix of three Hyuandai recalls on my 2017 Sonata. Just scheduled an appointment, dropped it off, and picked it up a few hours later. The dealership is great, Hyundai Corporation not so great. Just scheduled an appointment, dropped it off, and picked it up a few hours later. The dealership is great, Hyundai Corporation not so great. More

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Thank you Ashleigh Ray for taking such good care of me every time I come in for servicing. You are very kind, professional and helpful. Lisa every time I come in for servicing. You are very kind, professional and helpful. Lisa More

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I was very disappointed in the way I was treated when I last visited the service department on March 10th. I had taken a day off work because Alexandria told me to bring it in at 1pm. I was next in line last visited the service department on March 10th. I had taken a day off work because Alexandria told me to bring it in at 1pm. I was next in line when other cars that came in after me were taken care of. When someone finally came over to me they asked me what my problem was and I told her my engine light came on a couple of days ago and it was still on. Alexandria told me to bring it in so they can look at it. She said I could leave my car and they will look at it on Monday. I told her I couldn't leave my car that long and had other things to do. She was very rude when she told me there were 10 other cars ahead of me. Then why did they give me a 1 pm appointment? I have been going to this dealership for over 10 years and have never been treated so badly. At this point I would never recommend this dealership to anyone and I think it's time to find another dealership for myself. More

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