Antonio Holmes
Antonio Holmes at Norm Reeves Toyota Dallas

Antonio Holmes | Page 12

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.6
136 Reviews
4.6

136 Reviews

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136 Reviews of Antonio Holmes

March 16, 2025

Dealership Rating
Employee Rating

Good service and good person. Will ask for him from now on. Thanks for the help. More

by RoxieElr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

Norm Reeves Toyota Dallas responded

Your feedback made our day! Thanks for the five-star review! - Norm Reeves Toyota Dallas

March 10, 2025

Dealership Rating
Employee Rating

It was great experience serving was amazing they explained everything very well love the response for all my needs More

by Eagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Edwin Aguilar, Harveen Toor , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

March 07, 2025

Dealership Rating
Employee Rating

Every dealership I've ever visited offer things like a complimentary carwash or tipoff fluids , if you're there to get your car serviced.! When I asked about the car wash, instead of saying "we don't offe More

by latachie725
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

March 04, 2025

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Other than it taking over 2 hours to do my 10,000 mile check everything was great. More

by Monique
Service Price Transparency
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Recommend Dealer
Yes
Mar 04, 2025

Norm Reeves Toyota Dallas responded

We appreciate you bringing the delays you experienced for your 10,000-mile check for your Toyota to our attention, Monique! That way, we can figure out how to streamline check-ups like this to make them more efficient. We're happy that you did have a satisfying service visit. Thanks so much for choosing us!

March 03, 2025

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We are so grateful for technicians that know best. For the customer, we trust your advice, feel very comfortable with all selections for us. More

by Doylean Brown
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Edwin Aguilar, Donna White , Brad Allen, Justin Auchter, Oscar Boyd, Ronald Gallagher, Jimmy Rascoe

Mar 03, 2025

Norm Reeves Toyota Dallas responded

It's important for our service team to know everything there is to know about maintaining and fixing any car in the Toyota lineup and any other make and model. We're glad that you felt that high level of service, Doylean! When you're ready for service again, you know where to find us. Thank you!

March 02, 2025

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Employee Rating

Fast, efficient and friendly service. I was able to leave in about an hour. Everything went great More

by beccamarquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harveen Toor

Mar 03, 2025

Norm Reeves Toyota Dallas responded

That's awesome, Becca! We're pleased that your service visit for your Toyota went so well. This is the type of service we strive for and hope that we can keep this momentum going. Thanks so much, and we welcome you to return at any time!

February 28, 2025

Dealership Rating
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Antonio is always great and goes above and beyond to take care of me and my mom More

by briarts07
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena

Feb 28, 2025

Norm Reeves Toyota Dallas responded

We appreciate you and your mom bringing your Lexus into our service center! Antonio will be happy with your loyalty, and we hope you stick with us for many years to come. Thanks so much, and we're happy to serve you any time!

February 25, 2025

Dealership Rating
Employee Rating

The service was great, Antonio was great. Please be respectful of your customers and don’t have Fox News on your TV. Please instead put on baking shows, sports events or ANYTHING that is no More

by NANCYB3KELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2025

Norm Reeves Toyota Dallas responded

We're pleased that your service visit for your Toyota with Antonio went so well, Nancy! Please feel free to request that our staff change the channel if you prefer other programming. They will be happy to accommodate you. Thank you!

February 24, 2025

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Employee Rating

My Advisor Antonio was great. Not sure about mechanics in the back. Almost 4 hour wait for a scheduled appt oil change & tire rotation. Tires were not rotated, air was not added More

by titeciacaldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Norm Reeves Toyota Dallas responded

We appreciate you bringing your concerns to our attention. While we're happy that Antonio could give you satisfying service, we will be addressing the delays you experienced for routine maintenance. If you would like to discuss this with our dealership, please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

February 23, 2025

Dealership Rating
Employee Rating

Great service on Friday. I really appreciate the Toyota dealership and it’s customer service. More

by telly2156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Edwin Aguilar, Harveen Toor , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

Feb 24, 2025

Norm Reeves Toyota Dallas responded

This kind of praise confirms that we're staying on target for quality service! We're pleased that you had a good experience, and we hope to see you at a future appointment. You can even schedule it online. Thank you!

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