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Antonio Holmes
Antonio Holmes at Norm Reeves Toyota Dallas

Antonio Holmes

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.6
90 Reviews
4.6

90 Reviews

Write a Review

90 Reviews of Antonio Holmes

October 11, 2025

Dealership Rating
Employee Rating

I am very pleased. I was educated on what’s going on with my car and what to do to prolong the life of my car. Thanks so much. More

by Glonwo75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Carlos Lopez, John Pena, Edwin Aguilar, Harveen Toor, Robby Deveer, Sergio Leyva, Conner McMahan

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Oct 11, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 10, 2025

Dealership Rating
Employee Rating

Please send some coupon. And tire rotarate make free when some other service includes same order. More

by dipankardewanjee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar, Harveen Toor

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Oct 10, 2025

Norm Reeves Toyota Dallas responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 02, 2025

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Employee Rating

Service is good. If they have all of the correct and necessary information to communicate with clients. If you have nothing to do, the wait is comfortable, with water More

by acrisingup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: LaTris Price

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Oct 03, 2025

Norm Reeves Toyota Dallas responded

Thank you for your feedback! I’m glad to hear you found our service and waiting area comfortable — we always aim to provide a welcoming environment with amenities like coffee, water, and clean restrooms. Regarding the wait time, I appreciate you taking the time to speak with us directly. As we discussed, our goal is always to be as efficient as possible. We’re actively working on streamlining communication and ensuring all necessary details are in place beforehand to help reduce wait times. Your input is valuable, and we’re using it to improve. Please don’t hesitate to reach out if there’s anything else we can do to make your experience even better. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 28, 2025

Dealership Rating
Employee Rating

Prompt, friendly Easy to get to dealership and pleasant waiting area Will definitely return for service More

by Littleteach01
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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Sep 28, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 21, 2025

Dealership Rating
Employee Rating

Clean, nice beverage area, clean bathrooms, friendly service staff, greeted as soon as I drove in. More

by Anita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 21, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 17, 2025

Dealership Rating
Employee Rating

I really enjoy the people I work with—Antonio, Shelly, and Brad. I find them to be very knowledgeable as well as friendly and understanding. More

by ckolleade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , Brad Alexander

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Sep 17, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 15, 2025

Dealership Rating
Employee Rating

I call and talked to my service guy and told him i was having trouble with my car. He said i will get right on it and he did . My car was ready the next day More

by putrw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 15, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 15, 2025

Dealership Rating
Employee Rating

I had a great experience with the service department. From the moment I arrived, the staff was professional, courteous, and transparent about what needed to be done. They explained the service process cl More

by melissagonzalez2365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 15, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 15, 2025

Dealership Rating
Employee Rating

Clearly explained the issues with my Tundra, bringing me into the work area to visually show me the problem. More

by martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 15, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 14, 2025

Dealership Rating
Employee Rating

The wait is a little longer than I expected, but overall good service . I’ll be back More

by Monique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 14, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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