Anthony Addy

The service department needs better oversight. I meant to rate it a 3. My service advisor was friendly but there seems to be no alignment between the advisors and the mechanics/service bays and th I meant to rate it a 3. My service advisor was friendly but there seems to be no alignment between the advisors and the mechanics/service bays and they have no idea how long an oil change takes. He told me sometimes it takes 4 hrs if there are a lot of cars. Last year I came here for an oil change and was there for 2.5 hrs. This time it was an hr because I kept following up. When checking out the advisor had to correct the bill because I said it wasn't what he quoted. I had a check engine light pop on before I got to the dealership so they couldn't do the state inspection and couldn't tell me how long it would be to diagnose the vehicle and the couldn't give me a ride since I live by Little Elm and it was over 15 miles. I ended up getting an oil change and Anthony did make sure my car was washed which I appreciated but had to drive my car to Denton Dodge Jeep to get the diagnostic test done for the check engine light. While paying out I witnessed another customer ask the status of her vehicle and come to find out her vehicle never went the back and she had been there a couple of hours. They need a manager overseeing what is going on, no organization or processes at all. Not much improvement since last year... More

by ok986 Verified Customer Verified Customer

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Great Service, polite representative The rep help as much as he could. We discussed the issue, found a resolution, got the vehicle fixed. Great work in efficient timing as he could. We discussed the issue, found a resolution, got the vehicle fixed. Great work in efficient timing More

by flbroadway Verified Customer Verified Customer

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Great dealership, outstanding customer service. Dave does a great job getting you in and out quickly with work being done right the first time. Dave does a great job getting you in and out quickly with work being done right the first time. More

by rhcandler Verified Customer Verified Customer

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They fit me in quickly, advised against work that they easily could have sold me on, and got me fixed up quickly. easily could have sold me on, and got me fixed up quickly. More

by David Vespucci Verified Customer Verified Customer

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Had an excellent experience yesterday! Andy was amazing. I brought both of our vehicles in for service because the first one was done so fast, so we left the other one when we picked up th Andy was amazing. I brought both of our vehicles in for service because the first one was done so fast, so we left the other one when we picked up the first one. More

by kla114 Verified Customer Verified Customer

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Prompt and professional- sets proper expectations on timing and offers exceptional hospitality while you wait. timing and offers exceptional hospitality while you wait. More

by Crater, Jake J. Verified Customer Verified Customer

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Very good customer service and communication about the service being performed! Thank you very much! service being performed! Thank you very much! More

by Jaspreet Verified Customer Verified Customer

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Anthony at Frisco Dodge really did an excellent job taking care of my 2023 Dodge Ram 1500. I would recommend Frisco Dodge to anyone looking for great service. taking care of my 2023 Dodge Ram 1500. I would recommend Frisco Dodge to anyone looking for great service. More

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Anthony took great care of my 2023 Dodge Ram I would recommend Frisco Dodge to anyone looking for great service recommend Frisco Dodge to anyone looking for great service More

by dscottfire911 Verified Customer Verified Customer

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My rep went above my expectation to provide fantastic service. I appreciate the service department taking care of a recurring issue with the vehicle without charge service. I appreciate the service department taking care of a recurring issue with the vehicle without charge More

by hiluisrod Verified Customer Verified Customer

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