Angela Ivey

I ended up purchasing a car here, but the process was more frustrating than expected. I was quoted an out the door price over the phone, but when I arrived it was a few thousand dollars more. They did more frustrating than expected. I was quoted an out the door price over the phone, but when I arrived it was a few thousand dollars more. They did bring it down, but it was still higher than the quote & it took unnecessary back and forth. I was also told I could come in to test drive the car, but when I got there, I wasn’t allowed to drive it because it hadn’t passed smog yet. I was told it would be ready the next day, but it actually took about three days. Looking at the Carfax afterward, there were multiple services done. Not just smog, so the timeline and explanation didn’t fully match what I was told. On top of that, one of the finance managers seemed irritated when I was asking questions during the process, which made the experience feel overwhelming. I did get the car in the end and I love it, but the overall experience wasn’t the smoothest. I’d probably go elsewhere next time. More

by SHANAS MCDANIELS Verified Customer Verified Customer

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Best car purchase experience for my wife - Wendy and me. This since our last purchase of and MDX from Niello This since our last purchase of and MDX from Niello More

by GARYLEDUC Verified Customer Verified Customer

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It was such a pleasure dealing with everyone at Niello Acura. I really appreciate that Niello is a long standing (over a century!) family-owned business - and family certainly shines through in all they Acura. I really appreciate that Niello is a long standing (over a century!) family-owned business - and family certainly shines through in all they do. From my first contacts with salesperson Roy Valdez and sales manager Samlesh Pal, everyone was welcoming, encouraging and dedicated to solving any problems. The entire team, including Angela Ivey and Jonathan Martinez and the rest of the staff, is friendly and patient and highly skilled. Also want to mention Frank, who along with his chase car driver, home delivered my car! And gosh, the team who detailed the car did it exceptionally well! So grateful to one and all, a thoroughly enjoyable experience! More

by KLMARVIN01 Verified Customer Verified Customer

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Liam was awesome. Mike in financing was informative and to the point. They kept their word on all aspects of the deal. Mike in financing was informative and to the point. They kept their word on all aspects of the deal. More

by ROBTSA82 Verified Customer Verified Customer

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10/10 best experience I have had buying a car. The whole is team is awesome. The whole is team is awesome. More

by TKFLORES2000 Verified Customer Verified Customer

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My experience with Niello this time was fantastic. Angela made my decision to purchase my 4th MDX very easy and smooth. She was very easy to work with. The whole team of professionals including Ch Angela made my decision to purchase my 4th MDX very easy and smooth. She was very easy to work with. The whole team of professionals including Chris and Mike and other names that escape me were very nice to work with. More

by KIM83 Verified Customer Verified Customer

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Great support from sales team. Too much pressure from finance representative to buy extended warranty. Too much pressure from finance representative to buy extended warranty. More

by TSMITH71 Verified Customer Verified Customer

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Very impressed with Neillo’s communication! They were very responsive & courteous! Excellent service. Highly recommend. They were very responsive & courteous! Excellent service. Highly recommend. More

by Michelle R. Verified Customer Verified Customer

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Very professional, keep me informed throughout the entire process. Made everything very easy and pleasurable process. Made everything very easy and pleasurable More

by JIMMY_TRAN78 Verified Customer Verified Customer

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Sales reps were very knowledgeable and experienced no B's during the transaction, which made the experience seamless. during the transaction, which made the experience seamless. More

by JOHN.MOTTER Verified Customer Verified Customer

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